quality audit is essential for every organization . It discover the draw backs and then by improving this we can grow .It provide high degree of confidence.
2. CONTENTSCONTENTS
definitiondefinition
Scope and objectivesScope and objectives
Types of quality auditTypes of quality audit
Qualification of auditorQualification of auditor
Standard phases of quality auditStandard phases of quality audit
Merits of good inspection systemMerits of good inspection system
Demerits of poor inspection systemDemerits of poor inspection system
conclusionconclusion
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3. DEFINITIONDEFINITION
• ISO Define audit as:ISO Define audit as:
• AA systematicsystematic andand independent examinationindependent examination toto
determine Whetherdetermine Whether quality activitiesquality activities and relatedand related
result comply withresult comply with plannedplanned arrangement andarrangement and
whether these are implemented effectively and arewhether these are implemented effectively and are
suitable to achievesuitable to achieve objectivesobjectives
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6. INTERNAL AUDITINTERNAL AUDIT
• Internal audits ensure that an organization is meeting
its own quality standards or contractually required
standards. This is also called a first party audit.
Internal audits may be done by auditors who work for
the company being reviewed. They may also be hired
by the company to audit its own functions. However,
auditors must be independent of the function they are
auditing. 6
7. EXTERNAL AUDITEXTERNAL AUDIT
• External auditors are separate from the company
they are auditing because they are independent.
They may be hired by a supplier or customer to
ensure that the audited company meets their
quality standards. They may be audited by the
government to verify that they meet military
specifications. External audits can be done by
quality consultants specializing in the quality
standards for those organizations. In all of these
cases, the audit is called an external audit.
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8. PRODUCT AUDITPRODUCT AUDIT
• A product quality audit verifies that a physical
product meets design specifications and other
quality measurements. Product audits may
require measuring physical dimensions, product
testing, or destructive testing. A product audit
can involve checking the calibration and test
equipment used to verify that the product meets
quality standards.
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9. PROCESS AUDITPROCESS AUDIT
• A process audit verifies that a documented
process meets quality standards. This process
could be a manufacturing process or service
process.
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10. SYSTEM AUDITSYSTEM AUDIT
• A system audit is a review of the quality system
used by a company. It is a review of how quality
standards are measured and met by the
company. It verifies the procedures used to
measure the quality of the product, how defects
are recorded, and how the company ensures that
failed product is not passed.
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11. AUDITOR’S QUALIFICATIONAUDITOR’S QUALIFICATION
According to ISO 19011 2011 Annex A.4, auditors
who
intend to quality audit :
Need to have quality audit knowledge and
skills, and
Be able to apply quality audit methods,
techniques, processes, and practices.
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12. AUDITEEAUDITEE
An organization , facility ,or person beingAn organization , facility ,or person being
auditedaudited
AuditeeAuditee’s responsibility:’s responsibility:
InformInform relevant employees about scope and objectives of auditrelevant employees about scope and objectives of audit
Appoint responsible memberAppoint responsible member from staff to meet with audit teamfrom staff to meet with audit team
Provide allProvide all resources needed for audit teamresources needed for audit team in order to ensure anin order to ensure an
effective and efficient audit processeffective and efficient audit process
Co operateCo operate with auditor to permit the audit objective to bewith auditor to permit the audit objective to be
achievedachieved
Determine and initiate corrective actionDetermine and initiate corrective action based on the audit reportbased on the audit report
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13. STANDARD PHASES OF QUALITYSTANDARD PHASES OF QUALITY
AUDITAUDIT
13
Successful
auditing
Preparation
Select team
Quality
manual
evaluation
Audit
schedule
formulation
performanc
e
Opening
meeting
interviewing
examination
Discussion
Closing
reporting
Record
nonconformanc
e
Result
evaluation
Report
distribution
Follow-up
Varification of
corrective@
preventive
action
Re audit
14. MERITS OF GOOD INSPECTIONMERITS OF GOOD INSPECTION
SYSTEMSYSTEM
Encourages quality consciousness
Satisfaction of consumers
Reduction in production cost
Most effective utilization of resources
Increased goodwill
Improved techniques and methods of production
Facilitates price fixation
Increased sales 14
15. DEMERITS OF POORDEMERITS OF POOR
INSPECTION SYSTEMINSPECTION SYSTEM
Increase cost of productionIncrease cost of production
Wastage of resourcesWastage of resources
Reputational riskReputational risk
Reduce saleReduce sale
Not achieve competitive advantagesNot achieve competitive advantages
Not further improvementNot further improvement
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16. CONCLUSIONCONCLUSION
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Quality is not an accident
It always the result of high
intention , sincere effort , intelligent
direction and skillful execution
It represent the wise choice of many
alternatives