Hadel S. Ma'ayeh CV1

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Curriculum Vitae

EXECUTIVE MANAGEMENT

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Hadel S. Ma'ayeh CV1

  1. 1. HADEL S. MA’AYEH Curriculum VitaeEXECUTIVE MANAGEMENT
  2. 2. Key To Success♦ TRAINING ♦ CC MANAGEMENT – Interactive – Monitoring Telemarketing – Coaching – Selling Skills – Constructive Feedback – Internal Development – Team Reporting of Customer Service – Quality Assurance – Change Management – Team Building
  3. 3. Key To Success♦ BUSINESS ♦ SOCIAL MEDIA DEVELOPMENT – SMO (Social Media – Delivering Customer Optimization) Satisfaction – Reach Small or Large – Selection of Agents Audience and Vendors – Influencer – Customer Service – Social Networking – Support & Monitor – Customer Engagement Implementations – Personal Reputation – Networking Management (PRM)
  4. 4. Key To Success♦ OPERATIONS MANAGEMENT – Efficiency – Processes & Procedures – Meeting Customer Requirements – Team Development – Quality Assurance
  5. 5. SKILLS & EXPERTISE ♦ Oral Communication ♦ Listening ♦ Problem-Solving ♦ Leadership ♦ Influence ♦ Teamwork ♦ Creative Thinking ♦ Analytical ♦ Logistics
  6. 6. SKILLS & EXPERTISE ♦ Call Center Skills ♦ Social Media Expertise ♦ Modify Processes & Procedures ♦ Time Management ♦ Change Management ♦ Team Building ♦ Team Enhancement ♦ Support Services ♦ Customer Support
  7. 7. PROFICIENCY♦ MEC Middle East Communications Corporation- Amman, Jordan♦ Years: April 2005 – May 2010♦ Position: Vice-President of Support Services
  8. 8. PROFICIENCY♦ PROSERV i Professional Services- Amman, Jordan♦ Years: July 2004 - October 2004♦ Position: Operations Manager
  9. 9. PROFICIENCY♦ Quill Corporation Inc. – Lincolnshire, Illinois, U.S.A.♦ Years: December 1991-April 2000♦ Position: Product Support Team Leader
  10. 10. PROFICIENCY♦ Oryx Transactions Service Company-Amman, Jordan♦ Years: February 2003 - June 2004♦ Position: Oryx Customer Care Manager
  11. 11. RECOGNITIONS♦ PROSERV – Employee of The Month♦ Social Media – Huffington Post “Passionistas”♦ Quill Corporation – Quill Annual Team Excellence 1999 – Quill Annual Team Excellence 2000
  12. 12. EDUCATION♦ Degree: – University of Illinois- Urbana-Champaign,IL USA B.A. History (Major) & Political Science (Minor)
  13. 13. EDUCATION♦ Diploma: – College of Lake County-Grayslake, IL USA A.A. History
  14. 14. EDUCATION♦ Certification: – Quill Corporation – Lincolnshire, IL USA Supervisory Management Certificate
  15. 15. UNLOCK POTENTIAL “The potential of the average person islike a huge ocean unsailed, anew continent unexplored, a world ofpossibilities waiting to bereleased and channeled toward somegreat good. ”― Brian Tracy

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