Lync SI Custom Development Lync Consultation Service Lync Deployment Service
Hoster Essentials PackagePackage Description • SMS ConnectorProducts • Extended IM • Contacts Manager • Screen casts user orientation Videos.Marketing Material Access • Community Forums, FAQTechnical Support Premium Support 2 training session for marketerTraining 2 training sessions for technicalIntegration Full integration with the telecom hosting automation solution
Online Resources Exchange information with other Vytru customers and team behind the product; contains product-specific conferences. Maintained and moderated by productCommunity Forums management team. By registering you will receive our Weekly Community Digest, which contains notifications of new patches. Available at no additional charge. http://support.vytru.com/ Please log on to our Customer Center support portal to: • Manage your support tickets.Support Portal • Attach logs to existing tickets. • Obtain product downloads and patches. Browse how to articles and search for solutions to common questions atKnowledge Base http://support.vytru.com/Documentation Review and download the latest product documentation online.
Support ProgramsService Evaluation Support Standard Support Premium SupportProduct updates NA Yes YesProduct upgrades NA Yes YesTechnical Support Phone / Web Phone / Web Phone / WebBusiness Hours Mon-Fri 8 am – 5 pm Mon – Fri 8 am– 8 pm 24x7x365