Learning OutcomesBy the end of this module you will:1) Understand how the importance of maintaining boundaries.2) Know how to spot when boundaries are being blurred or violated.3) Know how you should behave whilst working for Foundation. Standards covered: QAF: C1.3 Safeguarding and protection from abuse
IntroductionThe Staff Code of Conduct (Professional Boundaries Policy) is animportant policy that informs the professional relationships that staffand volunteers have with customers, each other and otherorganisations. It’s important that staff and volunteers know what isand isn’t acceptable behaviour and if you have doubts it is importantto ask for advice from your line manager.You will need to read the following documents before you take thetest:Staff Code of Conduct policy
Befriending v Being a friendFoundation works with very vulnerable people who may have issuesaround trust and appropriate boundaries with staff. It is therefore theresponsibility of staff to maintain those boundaries by being clear, openand honest about the relationship.Some of the differences between befriending and being a friend areshown below.Befriending is: A professional relationship A relationship that has a specific purpose A relationship that is time limitedBeing a friend is: A mutually beneficial relationship Based on shared mutual values and interests Informal and ongoing
Work versus homeBeing in the working environment requires us to adopt differentbehaviours to how we might behave when we are at home. Althoughwe all have our own personalities which we bring to our workingenvironment we also have a responsibility to act in a certain way.Foundation expects all of its staff to: Be approachable, polite, courteous and professional while at work. To protect and promote the good reputation of the organisation. To deal with any conflicts in a reasonable manner. To be punctual, reliable and dress appropriately. To be respectful to all customers, contractors and staff from partneragencies.For more information please refer to the Staff Code of Conduct policy.
Self AwarenessTo be able to work within the Code of Conduct we need to be aware ofour own feelings and the way that this affects our behaviour.It is important to take the time to recognise our feelings in relation tothe work we do to ensure that we maintain appropriate boundaries.If you are experiencing conflict between your own feelings towards aparticular customer or issue and what is expected of you at work youshould use supervision to explore the issues and agree a way forwardwith your line manager.
Important things to remember If you are unsure about how to deal with something, speak to yourline manager. While at work you represent the organisation and are expected to dothe best for the organisation. Be aware of your own feelings and how they are affecting your work. Declare any secondary employment or voluntary work to avoidissues. Refer to the Staff Code of Conduct for further guidance.