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SaaS vs BPO: Friends or Foes? -- Overview & Strategy


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During the first webinar in this 3-part series, we compared SaaS and BPO in light of design considerations, process ownership, security & risk, and deployment approaches. We were joined by experts from ADP, AonHewitt, ISG, and NorthgateArinso, who provided a real-world perspective on how innovative service delivery models can contribute to HR transformation and deliver long-term enterprise value.

To Learn how you can put technology and process innovation to use in HR, listen to the full podcast posted at featuring:

• Colin Brennan, SVP of Product Management, Aon Hewitt
• Chris Schmidt, Sr. Director of Product Marketing, ADP
• Maribeth Sivak, Principal Consultant, Business Advisory Services, ISG

Moderator: Michael Custers, VP of Global Alliances & Strategic Marketing, NorthgateArinso

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SaaS vs BPO: Friends or Foes? -- Overview & Strategy

  1. 1. BPO vs SaaS Friends or foes? 1 @HROA
  2. 2. Welcome & logistics• Questions – Via chat• Join the conversation – on Twitter – 2 @HROA
  3. 3. About HROA• Founded in 2003 - Global association• Open to anyone in the HR Outsourcing and Transformation industry anywhere in the world: practitioner, buyer, provider, technology firm, advisor, consultant, or academic.• to be the single recognized community for improving the quality, effectiveness, and efficiency of outsourcing as part of an overall HR service delivery strategy.• 3 @HROA
  4. 4. Today’s panel Colin Brennan Maribeth Sivak AonHewitt ISG Chris Schmidt Michael Custers ADP NGA (NorthgateArinso) 4 @HROA
  5. 5. Defining SaaS and 5 @HROA
  6. 6. SaaS vs BPO: What is the Difference? The HR SaaS delivery model does not address buyer’s desire to outsource routine transaction processing and call center support. Business Process Traditional ERP Software as a Service (SaaS) Outsourcing (BPO) Employee Portal Employee Portal Employee Portal Customer Managed Employee Contact Employee Contact Employee Contact Transactions Transactions Transactions Configuration Configuration ConfigurationCustomerManaged Application Application Application Managed Provider Middleware Middleware Middleware Managed Provider Database Database Database Operating System Operating System Operating System Infrastructure Infrastructure Infrastructure 6 @HROA
  7. 7. Design Considerations SaaS versus 9 @HROA
  8. 8. Design Considerations for Prospective BuyersMajority of time spent on SaaS evaluations: feature comparisons, evaluating standard commercial &security terms, creating business case. HR SaaS Vision Customers Should VerifyGlobal payroll capability How many clients are live; is there a global roadmap?Point solution integration Any pre-built integrations with existing point solutions?Rapid access to new features Do capabilities exist internally to configure and test?Mobile support Includes iOS, Android, Blackberry & Windows apps?Eliminate customizations Can internal organization configure?Eliminate upgrades Are quarterly/seasonal released turned “off”?Decrease reliance on internal Who will design, build and support interfaces?ITFaster to implement Can legacy ERP be decommissioned?Reduce TCO Is the business case long enough to avoid upgrade?Pay per user How much of the TCV is required up front?More secure than current Will IT accept reports over 1st person audits?Employee data is safe Has Article 29 Working Party been considered? 10 @HROA
  9. 9. Entry points & roll-out 12 @HROA
  10. 10. Entry Points & Roll-Out Approach• Entry Points: – Internal shared service center or – Business Process Outsourcing• Approach: – Global Blueprint for full functional scope – Phased rollout to deliver near term benefits to the business, manage enterprise risk, leverage project resources and build upon early phase 13 @HROA
  11. 11. User adoption & user 14 @HROA
  12. 12. User Adoption & User Experience User Adoption User Experience• Modern user experience • Usability - Consumer drives adoption grade experience• Increased employee and • Agility – Readily manager self-service configurable• Productivity and cost • Visibility – Actionable savings business analytics• Employee engagement • Innovation – Next increases Generation 15 @HROA
  13. 13. Change 16 @HROA
  14. 14. 17 @HROA
  15. 15. Questions & 18 @HROA
  16. 16. Upcoming webinars• Feb 26: operational considerations of SaaS vs BPO• On March 12: how to prepare for implementation.• 19 @HROA