1Content Property of Pinstripe, Inc.Welcome to today’s webinar hosted bythe HROA!We’ll get started in a few minuteswww.hro...
2Content Property of Pinstripe, Inc.From Choosing to Excusing and BackSuccessfully Transitioning Your RPO PartnerMay 22, 2...
3Content Property of Pinstripe, Inc.Today’s Presenters • RPO Industry Evolution• Should I Transition?• What Model meets my...
4Content Property of Pinstripe, Inc.RPO Industry EvolutionSecond Generation & Beyond
5Content Property of Pinstripe, Inc.RPO 3.0•Alignment of workforce planto overall business strategy• Agility; No lost oppt...
6Content Property of Pinstripe, Inc.Where are you with your current RPO provider?•RPO 1.0•RPO 2.0•RPO 3.0•Not currently wo...
7Content Property of Pinstripe, Inc.Should I Transition?
8Content Property of Pinstripe, Inc.• Contractual requirements• Loss of institutional knowledge• Technology implications• ...
9Content Property of Pinstripe, Inc.Choose Your Own Adventure
10Content Property of Pinstripe, Inc.Where do you fall?•I have the right model and provider•I have the wrong model and pro...
11Content Property of Pinstripe, Inc.What should I do to prepare?
12Content Property of Pinstripe, Inc.• Begin situation analysis and discussions 9 to 12 monthsbefore your current contract...
13Content Property of Pinstripe, Inc.What Model meets my needs?
14Content Property of Pinstripe, Inc.Partnership ModelsEnd-to-endsolutionimplementedenterprise-wideor focused bylocation o...
15Content Property of Pinstripe, Inc.RPO Process SegmentationChoose to use a provider for all or part of the process.
16Content Property of Pinstripe, Inc.Who’s the right Provider?
17Content Property of Pinstripe, Inc.• What is driving my decision to transition?• Is this provider able to address that c...
18Content Property of Pinstripe, Inc.Which is most important to me in the choice of provider?•Type of Solution Offered•Tot...
19Content Property of Pinstripe, Inc.• HROA• Everest Group – RPO Provider Profiles• HRO Today - Baker’s Dozen Ranking• The...
20Content Property of Pinstripe, Inc.So, you’ve decided to transition.Transition Lessons Learned
21Content Property of Pinstripe, Inc. Clearly define expectations of incumbent provider, newprovider and internal organiz...
22Content Property of Pinstripe, Inc.Transitioning RequisitionsInterim Recruiting Contingency Plan
23Content Property of Pinstripe, Inc.• Identify and customize communications for eachstakeholder group.• Clearly define ex...
24Content Property of Pinstripe, Inc.Wrap-Up
25Content Property of Pinstripe, Inc.1. Decide if RPO is right, if your model is right and if yourprovider is right.2. Be ...
26Content Property of Pinstripe, Inc.Thank You!ComplimentaryEverest Group InsightRPO 2.0 - Paradigm Shiftin RPO Value Prop...
27Content Property of Pinstripe, Inc.• Founded in 2003• Open to anyone in the HR Outsourcing andTransformation industry an...
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RPO Webinar #2: From Choosing From Choosing to Excusing and Back—Successfully Transitioning Your RPO Provider

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Nearly 400 organizations, according to Everest Group research, are coming to the end of their current RPO contract. Are you one of them? Or, are you considering RPO for the first time and want to learn from the missteps of early adopters? If so, please join us to hear real-life transition anecdotes, including a case study of Chubb's recent experience, from both the buyer and provider points of view. Presenters will draw from their expertise in talent acquisition and management along with fostering successful recruitment partnerships.

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RPO Webinar #2: From Choosing From Choosing to Excusing and Back—Successfully Transitioning Your RPO Provider

  1. 1. 1Content Property of Pinstripe, Inc.Welcome to today’s webinar hosted bythe HROA!We’ll get started in a few minuteswww.hroa.org
  2. 2. 2Content Property of Pinstripe, Inc.From Choosing to Excusing and BackSuccessfully Transitioning Your RPO PartnerMay 22, 2013
  3. 3. 3Content Property of Pinstripe, Inc.Today’s Presenters • RPO Industry Evolution• Should I Transition?• What Model meets my needs?• Who’s the right Provider?• Transition Lessons Learned• Q&AIntroductions & AgendaDebra KestenbaumVP, Talent AcquisitionChubbAngela HillsEVPPinstripe, Inc.
  4. 4. 4Content Property of Pinstripe, Inc.RPO Industry EvolutionSecond Generation & Beyond
  5. 5. 5Content Property of Pinstripe, Inc.RPO 3.0•Alignment of workforce planto overall business strategy• Agility; No lost oppty costs• Optimal deployment of talent• Predictive AnalyticsRPO 2.0• Optimized Resources• Reduced Attrition• Improved Talent Pool Quality• Increased satisfaction• Advanced AnalyticsEvolution of RPORPO 1.0• Reduce Cost per Hire• Technology cost avoidance• Quality of Hire improvement• Efficiency & Scalability• Descriptive AnalyticsNature ofImpactTimeCostImpactBusinessImpactStrategicImpactBusiness ValueImpact EffectivenessProcess EfficiencyRPO 1.0RPO 2.0RPO 3.0
  6. 6. 6Content Property of Pinstripe, Inc.Where are you with your current RPO provider?•RPO 1.0•RPO 2.0•RPO 3.0•Not currently working with an RPO providerPoll the Audience
  7. 7. 7Content Property of Pinstripe, Inc.Should I Transition?
  8. 8. 8Content Property of Pinstripe, Inc.• Contractual requirements• Loss of institutional knowledge• Technology implications• Internal change management preparedness• Implementation impact on both HR and Hiring Managers• Time to productivity• “Their Mess for Less”Consider the Switching Costs
  9. 9. 9Content Property of Pinstripe, Inc.Choose Your Own Adventure
  10. 10. 10Content Property of Pinstripe, Inc.Where do you fall?•I have the right model and provider•I have the wrong model and provider•I have the right model but wrong provider•I have the wrong model but right providerPoll the Audience
  11. 11. 11Content Property of Pinstripe, Inc.What should I do to prepare?
  12. 12. 12Content Property of Pinstripe, Inc.• Begin situation analysis and discussions 9 to 12 monthsbefore your current contract is due for renewal.• Perform a strategic workforce planning exercise thatreliably forecasts your human capital needs, and update itregularly.• Start fresh with your consideration set. The providerlandscape has changed considerably in the last 18 to 24months.If you’re serious about transitioning…
  13. 13. 13Content Property of Pinstripe, Inc.What Model meets my needs?
  14. 14. 14Content Property of Pinstripe, Inc.Partnership ModelsEnd-to-endsolutionimplementedenterprise-wideor focused bylocation orbusiness unitEnterpriseCo-sourcingProjectWorking inpartnershipto meet talentacquisition needsEnd-to-endsolution executedto support growthfor a specificinitiative
  15. 15. 15Content Property of Pinstripe, Inc.RPO Process SegmentationChoose to use a provider for all or part of the process.
  16. 16. 16Content Property of Pinstripe, Inc.Who’s the right Provider?
  17. 17. 17Content Property of Pinstripe, Inc.• What is driving my decision to transition?• Is this provider able to address that concern directly?• Based on my desired model, am I looking for aTransactional or Transformative provider?• Is this provider able to scale with my organization’schanging needs?• Does this provider have the deep industry experience andexpertise I require?• Will this provider be a cultural fit with my organization?Ask Yourself the Following
  18. 18. 18Content Property of Pinstripe, Inc.Which is most important to me in the choice of provider?•Type of Solution Offered•Total Transformation•Ability to Scale•Industry Expertise•Cultural Fit•Cost•Reputation in the Market PlacePoll the Audience
  19. 19. 19Content Property of Pinstripe, Inc.• HROA• Everest Group – RPO Provider Profiles• HRO Today - Baker’s Dozen Ranking• The Outsourcing Institute/HR Executive “10 Best” Ranking• Staffing Industry AnalystsResources on Providers
  20. 20. 20Content Property of Pinstripe, Inc.So, you’ve decided to transition.Transition Lessons Learned
  21. 21. 21Content Property of Pinstripe, Inc. Clearly define expectations of incumbent provider, newprovider and internal organization. Inform incumbent provider of transition. Create Interim Recruiting Contingency Plan. Host transition meeting with all parties. Catalog all “knowledge transfer” from incumbent. Take or transfer ownership of database and third-partytools/partnerships. Incentivize incumbent provider to continue performing. Continually assess progress and adjust as necessary.Basic Transition Checklist
  22. 22. 22Content Property of Pinstripe, Inc.Transitioning RequisitionsInterim Recruiting Contingency Plan
  23. 23. 23Content Property of Pinstripe, Inc.• Identify and customize communications for eachstakeholder group.• Clearly define expectations: 30-, 60- and 90-day.• Tap a representative sample for voice-of-customersessions; satisfied, unsatisfied, active and inactive hiring managers.• Provide several methods for questions and feedback, butone central internal contact.• Include host in all communications between providers.• Document and share all conversations, meetings andagreement exchanges.Communicate, Communicate,Communicate.
  24. 24. 24Content Property of Pinstripe, Inc.Wrap-Up
  25. 25. 25Content Property of Pinstripe, Inc.1. Decide if RPO is right, if your model is right and if yourprovider is right.2. Be prepared to manage expectations.– No service interruptions.– Cooperation between providers.– Honest & open dialog.1. Emphasize Change Management success.2. Create and implement Interim Recruiting ContingencyPlan with new provider.3. Communicate with stakeholders regularly and make iteasy to gather feedback.Final Thoughts
  26. 26. 26Content Property of Pinstripe, Inc.Thank You!ComplimentaryEverest Group InsightRPO 2.0 - Paradigm Shiftin RPO Value Propositionhttp://resources.pinstripetalent.com/FreeEverestReportQuestions&CommentsAnswers&Responses
  27. 27. 27Content Property of Pinstripe, Inc.• Founded in 2003• Open to anyone in the HR Outsourcing andTransformation industry anywhere in the world:practitioner, buyer, provider, technology firm, advisor,consultant, or academic• Mission to be the single recognized community forimproving the quality, effectiveness, and efficiency ofoutsourcing as part of an overall HR service deliverystrategy.• www.hroa.orgAbout HROA

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