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HP Software
Performance Tour 2013
LironLichterman
EMEABSMBusinessdevelopmentmanager& practicelead
Baveno, Italy 20-21 June
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without n...
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Service Management excellence with operational intelligence

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Le recenti innovazioni di IT operational intelligence : Application Performance Monitoring sulle app mobili, Monitor Automation e Operation Analytics per una visibilita' a 360°

Liron Lichterman, HP EMEA Practice Leader BSM

Published in: Technology
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Service Management excellence with operational intelligence

  1. 1. HP Software Performance Tour 2013 LironLichterman EMEABSMBusinessdevelopmentmanager& practicelead Baveno, Italy 20-21 June
  2. 2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ServiceManagement excellence with operationalintelligence Liron Lichterman EMEA BSM Business development manager & practice lead
  3. 3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3 Agenda Introduction Automated Operations Bridge - Monitoring Automation Managing your Virtualized Environments Application Performance Management – Mobile Monitoring Operations Intelligence - HP Operations Analytics Q&A
  4. 4. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. AutomatedOperationsBridge New! MonitoringAutomation 'The New Style of IT'
  5. 5. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5 Coping With Seminal Shifts In IT Until Today Operations Management evolution Event Management in Domain Silos Event & Performance Management Consolidated Operations Bridge Automated Operations Bridge 1. Separated domain management tools 2. Consolidated Operations and Performance Management 3. Model-driven Operations Bridge - “single pane of glass” across domains and monitoring techniques with sophisticated multi-layer correlation 4. Simplified, automated monitoring configuration for dynamic Hybrid IT environments, applies to and hides monitoring technologies and self-service tuning by non-Ops staff OM* / OMi / MA in that context means: The solution includes the respective management platform OMW/OMX /OMi / MA + respective instrumentations! 1990s 2000s Now Next NEW 1 2 3 4
  6. 6. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6 Extending the leading Operations Bridge offering of HP Operations Manager i New !! Monitoring Automation at a glance Monitoring Automation simplifies monitoring configuration for dynamic, hybrid environments, by: • Automatic, model driven monitoring configuration and deployment using RTSM • Hiding monitoring implementation details and technology E.g. of agent less and agent-based monitoring • Easy-to-tune monitoring parameters by SMEs • Dedicated workflows for monitoring design • Monitoring configuration reporting
  7. 7. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7 OMi Management Pack Automatic monitoring of your infrastructure and applications Availability & performance of core application components E.g.: Hadoop HDFS, Oracle Table Space Availability & performance of system components of system / virtual infrastructure / cluster hosting the application e.g., Memory, CPU Example NOC Dashboard Example Operator Dashboard
  8. 8. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8 What do you get with Monitoring Automation HP Monitoring Automation is a new capability that will dramatically simplify the way of how monitoring configuration is done within a modern, large, dynamic IT environment. Using HP Monitoring Automation will result in less unplanned downtime and more efficient use of the time of your SMEs and monitoring tool personnel Consequently, you will be able to: àBetter support the business àReduce operational cost within IT àManage a much larger number of systems and applications with your current staff
  9. 9. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ManagingYour VirtualizedEnvironments 'The New Style of IT'
  10. 10. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10 Quickly triage and pin point virtualization performance issues Cost and performance of virtual /private cloud services Virtual Operations Management Monitor Troubleshoot Optimize Availability and performance of dynamic hybrid services Agent + VI SPI SiteScope Virtualization Performance Viewer (vPV) Service Health Optimizer (SHO) How Does HP Solve the Management Problem
  11. 11. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11 Virtualization Smart Plug-in (VI SPI ) and SiteScope Availability and performance of dynamic hybrid services • Nearly real time monitoring for availability and performance • Discover and visualize virtualized element topology associations, and applications • Ability to monitors the diagnostic events from multi vendor Hypervisors and Virtualized Environment • Central, easy-to use console for the virtualized systems and application monitoring distributed
  12. 12. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12 Virtualization Performance Viewer (vPV) A triage tool to detect, diagnose and troubleshoot performance issues in virtualized and cloud infrastructures • Targeted towards virtualization, cloud and systems admins as well as systems engineers • Standalone product can integrate with other HP Software tools • Fast time-to-value: visualize the data minutes after installation, easy to use • Supporting the broadest range of hypervisors and cloud • Free version available to use in production
  13. 13. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13 VISUALIZE What you have, What you use, What can fit, What can be improved OPTIMIZE Multi-Dimensional, Time-Varying Analysis and Workload placement recommendation FORECAST & PLAN What-if Scenarios, Trend Analysis • Supports heterogeneous environments: server, storage and network • Correlate infrastructure performance with end-user response time metrics • Continuous, real-time monitoring and analysis • Out-of-box integration with HP BSM data collectors & VMware vCenter • Scalable across 6000+ nodes “Business Service Driven” Capacity Management for x86 Virtualized Environments HP Service Health Optimizer
  14. 14. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ApplicationPerformanceManagement Mobilemonitoring 'The New Style of IT'
  15. 15. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15 Pinpointing root cause of slow mobile apps isn’t easy New adventures in app performance Tower? Service?App? [Hybrid]
  16. 16. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16 Monitoring across the new mobile stack Device Tower ServiceOS HP Mobile App Performance Management HP Synthetic Monitoring via SaaSHP Real-user Monitoring Safari, chrome
  17. 17. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17 Client application types Mobile Web Application Web site accessed from mobile browser. Native Application Installed on the device by the user, usually from App Store (“Google Play”).
  18. 18. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18 Client Application Monitoring Clients Firewall Load Balancer App Servers CDN 3G Web Servers RUM Sniffer ProbeRUM CM Probe End to End application monitoring
  19. 19. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19 Client Monitoring Mobile native app • visibility into how native mobile apps perform in the wild • determine the “quality” of the end user experience HP Real User Monitoring for Native Android Apps Real End User Performance
  20. 20. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20 Client Monitoring Mobile web browser • Monitor application performance, availability and usage volume • Breakdown user experience by location, username, browser, OS, device… • Search for individual user session by various properties • Transaction Matching – monitor multi step user flows HP Real User Monitoring for web application
  21. 21. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.21 Tower monitoring Insight into wireless / carrier performance & availability • Root cause analysis – is it the app or the wireless service? • Visibility into mobile app performance broken out by location, carrier & transaction, e.g.; log-in, transfer funds; HP SaaS over-the-air (OTA) mobile monitoring Network PerformanceWeb apps Native apps Response time & availability
  22. 22. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.22 End-to-end mobile performance management Tower ServiceApp [Hybrid] Proactive (synthetic) Real user § Performance views by time, place, carrier & transaction; § Lower mean to isolation, insight in minutes. § Baseline real user performance; § Assure and protect the brand equity. § Understand transaction popularity and response times; § Dev/Ops script reuse. User analytics: performance by time, location, transaction
  23. 23. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.23 Real User Monitor Analytics - RUM ‘User Flow Analytics ’ RUM ‘User Flows Analytics ’ • Identifies application flows which are frequently accessed by real users* • Allows you to view real sessions including the flow • Allows you to configure RUM transaction • Allows you to create a VuGen script based on the session *The report is based on advanced HP Labs analytics algorithm
  24. 24. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. OperationsIntelligence HPOperationsAnalytics 'The New Style of IT'
  25. 25. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.25 New challenges for Business Service Management Increasing complexity and volume of IT 1990s 2000s Now Static Vertically Scaled Client Server 100s (Elements, MB) Clustered Load balanced N-Tier Web App 1000s (Elements, GB) Virtualized and Cloud Horizontally Scaled Hybrid Composite App BYOD 1,000,000s (Elements, ZB) ITComplexity Monitor what matters Advanced Correlation 100s 1000s 1,000,000s ???
  26. 26. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.26 Featuring the Run Time Service Model Operational Intelligence HP Business Service Management Business Service Management Forrester & Gartner Leader Ops Analytics the next big thing! Unique RTSM engine Patented Analytics: IT’s crystal ball Huge Installed Base Operations Intelligence Actionable insight from advanced analytics Comprehensive visibility and monitoring of hybrid IT Infrastructure Management ●● Consolidated management, accelerated root cause analysis Operations Bridge End to end composite application performance management Application Management
  27. 27. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.27 A unified approach to solving IT Management problems Event Triage Log Management Advanced AnalyticsAdvanced Correlation Unknown ProblemsKnown Problems Reactive Monitoring Proactive Monitoring Operations Intelligence
  28. 28. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.28 Comprehensive, actionable insight into all aspects of operations for the New Style of IT HP Operations Analytics Application Mobile app NetworkStorage CloudSystem Scalable Operations Analytics platform Operational Events Performance Metrics LogsTopology Visual Analytics Guided Troubleshooting IT Search
  29. 29. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.29 HP Operations Analytics provides actionable intelligence Guided Troubleshooting Visual AnalyticsIT Search Reduce Escalations Reduce Downtime Faster Triage Visibility to non-Ops Boost Collaboration Improve SLAs Faster
  30. 30. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thankyou

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