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Leon Smith (Semestry Ltd)
Szilvia Zsoldos (Hotelschool The Hague)
• 2300 students=2300 student sets
• 2 campuses, 2 intakes per year
• 400 course offers per year
• 30000 scheduled activiti...
Who are we?
• Catering for (yet unknown) curriculum changes
• Continuous dialog on schedule vs personal
agenda (of non-tea...
• Supplier of scheduling software to the education market
• Founded in 2013, brought to market June 2015
• Pure cloud solu...
How come we are co-operating?
• Common goal: contribute to the best possible
education
• Users are the experts, so only by...
• Software that is designed with the client requirements at its heart
• Responsive design and support =
• Better software
...
TermTime
Financieel
ELO
...
CRM
Why Hotelschool The Hague?
• Small school – quick to adapt
• Small, engaged team of timetablers – quick to respond
• Diffe...
• Software that fits our needs/requirements
• Helps to find out our requirements
• Better solutions to our problems
• No b...
How does it work?
• Iterative process
• Listen – learn – deliver – listen – learn...
• Agile-like, common sense and customer focus are leadi...
1. Manual scheduling enhancements
• Configurable ‘sticky’ manual/auto scheduling mode
• Enhanced constraint reporting (sch...
Configurable ‘sticky’ manual/auto scheduling mode
Sticky Manual and
Auto schedule buttons
set default behaviour
when selec...
Enhanced constraint reporting (schedule view and move view)
All activities other
than the one
selected are faded
out sligh...
Enhanced constraint reporting (schedule view and move view)
Multiple times can be
investigated for
finding a scheduling
so...
2. Scheduling per week
• Filter schedule view by weeks of selected activity
• View schedules on a week by week basis
(with...
The ‘Auto Weeks’
option allows the user
to automatically filter
the schedule displayed
weeks based on the
week range of th...
Schedule page now
displays the activity
type and week range,
with customisable
field details which are
remembered for each...
3. Staff workload
• Staff and student hours reporting
• Contact hours for staff
• Record activities as not requiring a sch...
Staff contract delivery hours
(plus any adjustment to
these), and working weeks
can be entered for staff
workload planning...
The staff list calculates total time delivered against each activity type, along with total hours, and
weighted hours. Tot...
Staff hours can be
investigated on a week
by week basis (using the
working weeks specified)
to see if staff are over or
un...
Experience so far
• Fast: our feedback has been picked up within weeks
• Clear communication on when you can expect a new ...
Future challenges for the partnership
Growth: how to manage
requests from a large user
group?
How to be sure the product
i...
Thank you for listening!
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Preparing through partnership - Leon Smith, Szilvia Zsoldos - HO-link 2016

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Published on

Donderdag 16 juni 2016
Parallelsessieronde 1
Titel: Preparing through partnership
Spreker: Leon Smith (Semestry Ltd) Szilvia Zsoldos
Zaal: Cambridge 25

Published in: Education
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Preparing through partnership - Leon Smith, Szilvia Zsoldos - HO-link 2016

  1. 1. Leon Smith (Semestry Ltd) Szilvia Zsoldos (Hotelschool The Hague)
  2. 2. • 2300 students=2300 student sets • 2 campuses, 2 intakes per year • 400 course offers per year • 30000 scheduled activities per year • 250 staff • 2,1 FTE timetablers Who are we? Hotelschool The Hague is a small but ambitious institution, specialized in Hotel Management. Our unique character has been rewarded by the NVAO with 2 special feature: ‘international’ and ‘small scale intensive education’
  3. 3. Who are we? • Catering for (yet unknown) curriculum changes • Continuous dialog on schedule vs personal agenda (of non-teaching activities) • Growth while maintaining personal character • Lean ICT Challenges of the future:
  4. 4. • Supplier of scheduling software to the education market • Founded in 2013, brought to market June 2015 • Pure cloud solution • Mission: deliver a better, simpler yet richer scheduling and resource management solution to universities and colleges globally • Philosophy: Agility in everything • Simplify the complex to make it more accessible and applicable Who are we?
  5. 5. How come we are co-operating? • Common goal: contribute to the best possible education • Users are the experts, so only by direct engagement between suppliers and users can the best solutions be delivered • Based on existing relationships: Mutual trust based on positive past experiences • Win-win regardless of the commercial outcome – we all learn through collaboration and preparing for the future
  6. 6. • Software that is designed with the client requirements at its heart • Responsive design and support = • Better software • Satisfied customers • Satisfied supplier • Build and enhance relationships with existing and prospective partners: • In Principo consulting • Eveoh • SIMAC • CACI/Osiris What’s in it for me?
  7. 7. TermTime Financieel ELO ... CRM
  8. 8. Why Hotelschool The Hague? • Small school – quick to adapt • Small, engaged team of timetablers – quick to respond • Different from the UK education system - learning opportunities • 4 blocks instead of whole year courses • course setup different per week • many lecturers within a course • 100% manual scheduling • personal schedule for students • high contact hours • HTH challenges representative for many other institutions, not just in the Netherlands
  9. 9. • Software that fits our needs/requirements • Helps to find out our requirements • Better solutions to our problems • No burden of technical application management • Less requirements for the client device -> more mobility for users What’s in it for me?
  10. 10. How does it work?
  11. 11. • Iterative process • Listen – learn – deliver – listen – learn... • Agile-like, common sense and customer focus are leading • Regular communication on operational level (Skype, face-to-face) • Praxis – theoretically great systems are often not great in practice – the theory is tested, changed and improved by real world experience • Own data in test database How does it work?
  12. 12. 1. Manual scheduling enhancements • Configurable ‘sticky’ manual/auto scheduling mode • Enhanced constraint reporting (schedule view and move view) • Coming soon: click-through for objects to easily navigate pages with pre-applied filters (including ‘show in schedule’) – May be implemented in 6.0 How does it work? examples
  13. 13. Configurable ‘sticky’ manual/auto scheduling mode Sticky Manual and Auto schedule buttons set default behaviour when selecting an activity, resulting in a single click action for manual scheduling on a week by week basis.
  14. 14. Enhanced constraint reporting (schedule view and move view) All activities other than the one selected are faded out slightly to give clearer view of the selected activity being scheduled/moved.
  15. 15. Enhanced constraint reporting (schedule view and move view) Multiple times can be investigated for finding a scheduling solution, giving users details of potential issues for these prior to committing to a selected slot.
  16. 16. 2. Scheduling per week • Filter schedule view by weeks of selected activity • View schedules on a week by week basis (with step through of weeks) • Show activity weeks in activity list • Coming soon: Sequencing/scheduling of activities across weeks (with transposed week patterns) How does it work? examples
  17. 17. The ‘Auto Weeks’ option allows the user to automatically filter the schedule displayed weeks based on the week range of the selected activity Filter schedule view by weeks of selected activity
  18. 18. Schedule page now displays the activity type and week range, with customisable field details which are remembered for each user on each device being used Show activity weeks in activity list
  19. 19. 3. Staff workload • Staff and student hours reporting • Contact hours for staff • Record activities as not requiring a scheduled day or time, for contract hours obligations (staff and students) How does it work? examples
  20. 20. Staff contract delivery hours (plus any adjustment to these), and working weeks can be entered for staff workload planning purposes.
  21. 21. The staff list calculates total time delivered against each activity type, along with total hours, and weighted hours. Totals are compared to expected delivery hours, and the difference (delta) presented.
  22. 22. Staff hours can be investigated on a week by week basis (using the working weeks specified) to see if staff are over or under delivering within those weeks.
  23. 23. Experience so far • Fast: our feedback has been picked up within weeks • Clear communication on when you can expect a new feature • Background in scheduling: clear understanding of each other • Hearing the problem behind the requested solution, providing alternatives • Better reporting without extra reporting system and reporting skills • Better bulk editing/uploading data • Takes a lot of time to get used to something new
  24. 24. Future challenges for the partnership Growth: how to manage requests from a large user group? How to be sure the product is good enough?
  25. 25. Thank you for listening!

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