Measuring the Business Value of Telehealth Technologies

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Dr George Margelis
Intel Health
Intel Australia
(P25, 17/10/08, Home & Personal Technology stream, 1.30pm)
The video on slide 3 is available on YouTube:
www.youtube.com/watch?v=jbvmGqmIxXY

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  • Measuring the Business Value of Telehealth Technologies

    1. 1. Measuring the Business Value of Telehealth Technologies Dr George Margelis [email_address] * Other names and brands may be the property of others
    2. 2. New models of care forced to emerge <ul><li>Double # of seniors by 2025, boomer effect in long term care </li></ul><ul><li>2/3 rd of workforce caregiving part time </li></ul><ul><li>Shortage of care professionals </li></ul>Disruptive Economy <ul><li>Healthcare costs rise to 20% of GDP or $4T in 8 years </li></ul><ul><li>Lack of pensions, insurance, savings </li></ul><ul><li>Globalization of markets </li></ul><ul><li>Wearable, wireless sensor networks </li></ul><ul><li>Web 2.0 personal software/services </li></ul><ul><li>Powerful, affordable microprocessors </li></ul>Disruptive Demography Disruptive Technology $$$
    3. 3. What is Personal Telehealth?
    4. 4. Technologies to Facilitate Disease Management Smart Devices Video Conferencing Messaging IVR Telephone Monitors
    5. 5. Limitations with Current Methods Lost or Outdated information Risk of Misdiagnosis Patient Non-participation Lack of Coordination of Care Barriers • Deliver accurate, relevant, and timely information to all members of the care team • Give patients an intuitive, enjoyable, and educational means of communication with their care team • Provide self-management tools for patients to take a more active role in their own care • Offer communication tools that connect the patient's entire care team for better coordination of care Telehealth and Telecare Technologies Goals Improve Chronic Disease Management Reduce Costly Complications Patient Active Involvement IS IT WORTH ALL THE TROUBLE?
    6. 6. Evolution of Remote Patient Monitoring Information Sharing Independence Connection to Healthcare Advice Safe and Friendly Environment Friendly Check-in Mechanisms Connection to Friends and Caregivers Physician Caregiver Monitor standard vital signs Monitor and manage standard vital signs Data-rich Health management systems Quality of Care and Social Connection ONE-WAY COMMUNICATION REAL-TIME TWO-WAY COMMUNICATION
    7. 7. Home with Basic Remote Patient Monitoring Entry Fridge Medication Dispenser Computer Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Oximeter Blood Glucose Monitor TV Phone
    8. 8. Home of Tomorrow Secure Entry Smart Fridge Medication Dispenser Personal Health System Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Camera Oximeter Blood Glucose Monitor TV Phone
    9. 9. Home Connected to the Community Payors / Insurers Pharmacy Hospital Community Support Networks Disease Management Organization Home Nurses Specialists Clinical Nurses Lab Technicians Health Educators Other Clinical Staff Patient Primary Provider Family Caregiver Secure Entry Smart Fridge Medication Dispenser Personal Health System Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Camera Oximeter Blood Glucose Monitor TV Phone
    10. 10. Telehealth Value Model
    11. 11. <ul><li>Business Value is the benefit in monetary terms that results from IT products or services </li></ul><ul><li>It is the contribution IT makes to helping a an organization achieve their strategic objectives (what matters most) </li></ul><ul><li>There is no such thing as an IT investment, there are only IT enabled “business” investments </li></ul>Defining IT Business Value = Business Value Increased Revenue (Growth) Lower Costs/ Better (Efficiency) Better Use of Assets (Productivity) Risk (Continuity) Solve Customer Business Needs
    12. 12. <ul><li>“ A test of a people is how it behaves toward the old. It is easy to love children. Even tyrants and dictators make a point of being fond of children. But the affection and care for the old, the incurable, the helpless are the true gold mines of a culture.” </li></ul><ul><li>Abraham J. Heschel </li></ul>
    13. 14. Applying the Value Dial Concept Develop tangible and intangible metrics ROI of Healthcare IT Industry Concerns Value Dials <ul><li>Medical error prevention </li></ul>Patient Safety <ul><li>Clinical outcomes </li></ul>Quality of Care <ul><li>Patient access </li></ul>Patient Satisfaction <ul><li>Process improvement </li></ul><ul><li>Clinical vs. admin activities </li></ul>Staff Productivity <ul><li>High labor costs, turnover, shortage </li></ul><ul><li>Physician referrals </li></ul>Staff Satisfaction <ul><li>Improved revenue from existing operations </li></ul><ul><li>New services or sources of revenue </li></ul><ul><li>Revenue management cycle </li></ul>Revenue Enhancement <ul><li>Rising costs of delivery care </li></ul><ul><li>Costs of quality & regulatory reporting </li></ul>Cost Optimization Impact of technology solutions
    14. 15. Dr George Margelis [email_address] +61 409 744 351

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