Leveraging Sector ICT Investment

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Darren Douglass
HIQ Limited
(P29, 17/10/08, Sector Systems stream, 10.50am)

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  • Leveraging Sector ICT Investment

    1. 1. Leveraging Sector ICT Investment HINZ Conference 17 th October 2008 Darren Douglass HIQ Solutions Manager
    2. 2. HIQ Background <ul><li>HIQ was formed in October 2004 as a joint venture crown entity </li></ul><ul><li>Specialist Health ICT organisation </li></ul><ul><li>Our purpose is to realize ICT efficiencies and benefits across our shareholder DHBs and service the wider health sector </li></ul><ul><li>Combining ICT and health knowledge and experience to create innovative solutions </li></ul>
    3. 3. <ul><ul><li>The public health sector invests a considerable amount annually in health ICT </li></ul></ul><ul><ul><li>We are accountable for that investment, and yet </li></ul></ul><ul><ul><ul><li>We don’t know how much we spend </li></ul></ul></ul><ul><ul><ul><li>We don’t measure the value it delivers </li></ul></ul></ul><ul><ul><ul><li>We rarely implement ICT across multiple organisations </li></ul></ul></ul><ul><ul><li>Do we maximise our return on ICT investment? </li></ul></ul>ICT Investment ROI
    4. 4. <ul><li>Translating strategy into action </li></ul><ul><li>Business alignment and ownership </li></ul><ul><li>Customisation </li></ul><ul><li>Supplier relationships </li></ul><ul><li>Implementation challenges </li></ul><ul><li>Privacy and Security </li></ul>Barriers to Maximising ROI
    5. 5. Overcoming the Barriers <ul><li>The barriers can be overcome </li></ul><ul><li>A Case Study: Momentum HomeCare </li></ul><ul><ul><li>HIQ hosted Clinical Application </li></ul></ul><ul><ul><li>Supports interRAI homecare assessments </li></ul></ul><ul><li>Currently used by Capital and Coast, Bay of Plenty and Hutt Valley DHBs </li></ul>
    6. 6. <ul><li>Translating strategy into action </li></ul><ul><ul><li>Alignment with national priorities </li></ul></ul><ul><ul><li>Designed to scale up to national level </li></ul></ul><ul><ul><li>Designed to be leveraged for the sector </li></ul></ul><ul><li>Business alignment and ownership </li></ul><ul><ul><li>Pilot learnings shaped the product </li></ul></ul><ul><ul><li>Strong business and clinical leadership </li></ul></ul><ul><ul><li>Accountability and ownership remains with the user organisation </li></ul></ul>Outcomes
    7. 7. <ul><li>Customisation </li></ul><ul><ul><li>Packaged product; no customisations </li></ul></ul><ul><ul><li>Limited site configuration </li></ul></ul><ul><ul><li>Standardised business process </li></ul></ul><ul><ul><li>Collaborative approach </li></ul></ul><ul><li>Supplier relationships </li></ul><ul><ul><li>Formed strong alliances with CCDHB, Momentum and Nurse Maude </li></ul></ul><ul><ul><li>A collaborative approach with our customers </li></ul></ul>Outcomes
    8. 8. <ul><li>Implementation challenges </li></ul><ul><ul><li>Simple and standard implementation </li></ul></ul><ul><ul><li>Incremental development to be guided by user community </li></ul></ul><ul><ul><li>Transition from project to operational support agreed and understood up front </li></ul></ul><ul><li>Privacy and Security </li></ul><ul><ul><li>Data ownership remains with the customer organisation </li></ul></ul>Outcomes
    9. 9. <ul><li>Did the solution improve the ROI? </li></ul><ul><li>Reduction of up to 50% in per user cost </li></ul><ul><li>Estimated savings over 3 years of $200k+ for a small DHB </li></ul><ul><li>Additional value from: </li></ul><ul><ul><li>Standardised business process and user education </li></ul></ul><ul><ul><li>Collaborative user community </li></ul></ul><ul><ul><li>Strategic supplier relationships </li></ul></ul>ICT Investment ROI
    10. 10. <ul><li>We can improve sector ICT ROI </li></ul><ul><li>ICT Challenges can be addressed </li></ul><ul><li>Business and clinical leadership is key </li></ul><ul><li>Hosted solutions work; leverage your existing investment </li></ul><ul><li>Design national, implement local </li></ul>Conclusions
    11. 11. Thank You

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