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Information Governance

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Denise Wood
Simpl Group Ltd
www.simpl.co.nz
(P16, 1/10/09, Opus Room, 4.42)

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Information Governance

  1. 1. Information Governance Denise Wood
  2. 2. Why should we care about Data Quality? <ul><li>Critical business asset that: </li></ul><ul><ul><li>Fuels decision making </li></ul></ul><ul><ul><li>Supports collaboration </li></ul></ul><ul><ul><li>Underpins innovation </li></ul></ul>Why should I care….its an IT issue
  3. 3. How far have we come? <ul><li>Not a new issue </li></ul><ul><li>2001 Kennedy Report of the inquiry into child deaths and Bristol Royal Infirmary raised concerns over the role data quality played in the tragedy </li></ul><ul><li>Since then the audit commission has undertaken regular reviews of data quality in the UK NHS. The last review published in March 2009 found that across health providers accuracy of the minimum data set varies by up to 53%. </li></ul><ul><li>Impact on Funding and Patients </li></ul>
  4. 4. Effects of Poor Data Quality in Health <ul><li>Symptoms include: </li></ul><ul><ul><li>Low confidence in relying on the data </li></ul></ul><ul><ul><li>Impaired decision making </li></ul></ul><ul><ul><li>Increase risk of adverse events </li></ul></ul><ul><ul><li>Additional cost to resolve </li></ul></ul><ul><ul><li>Lost funding/revenue </li></ul></ul>
  5. 5. The problem is bigger than we think What you experience yourself and what you hear about is just the tip of the iceberg. Multiply that across all the DHBs, across all care settings, across the globe.
  6. 6. Toolkit <ul><li>In two parts </li></ul><ul><ul><li>Checklist review </li></ul></ul><ul><ul><li>Data Quality Audit </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Simple to administer </li></ul></ul><ul><ul><li>Provides clarity </li></ul></ul><ul><ul><li>Assists in tactical planning </li></ul></ul><ul><ul><li>Proactive vs Reactive </li></ul></ul>
  7. 7. It covers more than IT <ul><li>People </li></ul><ul><li>Whether staff are adequately inducted </li></ul><ul><li>Ongoing training needs </li></ul><ul><li>Policies and Procedures around confidentiality and disclosure </li></ul>
  8. 8. It covers more than IT <ul><li>Management </li></ul><ul><ul><li>Operational Governance </li></ul></ul><ul><ul><li>Senior Executive Sponsorship </li></ul></ul><ul><ul><li>Board level review </li></ul></ul><ul><ul><li>Accountability </li></ul></ul><ul><ul><li>Compliance is monitored </li></ul></ul>
  9. 9. It covers more than IT <ul><li>Processes </li></ul><ul><ul><li>Creation </li></ul></ul><ul><ul><li>Filing </li></ul></ul><ul><ul><li>Retrieving </li></ul></ul><ul><ul><li>Transmitting </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Deletion </li></ul></ul><ul><ul><li>Validation </li></ul></ul>
  10. 10. It covers more than IT <ul><li>Systems </li></ul><ul><ul><li>Controlled access </li></ul></ul><ul><ul><li>Compliance with standards </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Policies for creation, retrieving and deletion of electronic records </li></ul></ul><ul><ul><li>Completeness and Validity </li></ul></ul>
  11. 11. Headline Results
  12. 12. Lessons Learned <ul><li>Corporate Leadership is vital but only part of the solution. </li></ul><ul><li>Data Quality is the responsibility of everyone within the organisation: one of the biggest factors is a lack of understanding among front line staff of the reasons for and the benefits of the information they are collecting. </li></ul><ul><li>Information collected is too often seen as irrelevant to patient care and focussed on the needs of the centre rather than supporting frontline services. </li></ul><ul><li>More proactive…..less reactive </li></ul>
  13. 13. How do we reduce the problem <ul><li>Lots of individual effort would be like taking an ice pick to the iceberg </li></ul><ul><li>Needs a national initiative with the accreditation and audit to back it up. </li></ul>

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