Patient Centric Approach
New “MANTRA"of Healthcare
Dr. Shalini Ratan, MD
Founder and Chief Knowledge Facilitator
“Are We Managing Disease or
Patients?”
Evolving Role of a
Patient as a
Consumer
Creating Efficiencies Through Patient
Engagement
7
Understanding illness experience
Problems
Goals
Roles
Disease
Illness
Enhancing
the Patient-
Doctor
Relationship
Incorpo...
While modern medicine is
aided by a dazzling array of
technologies, like high-
resolution MRI scans and
pinpoint DNA analy...
Empathy is "feeling with," whereas
Sympathy is "feeling into."
Information Age Healthcare
Information Therapy
Patients TO e-Patients
The accepting Doctor dependent and
Uninformed
The informed Doctor dependent but...
Information Marketing
Every member of a practice is a marketing
specialist every day, whether consciously or
unconsciously...
A New“Avatar”
Need to change approach…
KMC’s Jadoo Ki Jhappi training for doctors
This year alone there have been five cases of doctors
being attacked in city ho...
PCC - Patient-Centered Care
PCCPCC
Hi Quality
Doctor-Patient
Relationship
Hi Quality
Doctor-Patient
Relationship =SkillsSk...
Accolades
Thank You….
Dr.Shalini Ratan
Dr.Shalini Ratan
Dr.Shalini Ratan
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Dr.Shalini Ratan

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This presentation is by Dr.Shalini Ratan at the Putting Patients First Conference on 20th Oct,10. Topic "Helping Doctors to become more patient-centric". HELP is the world's largest the worlds largest free patient education library - www.healthlibrary.com

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Dr.Shalini Ratan

  1. 1. Patient Centric Approach New “MANTRA"of Healthcare Dr. Shalini Ratan, MD Founder and Chief Knowledge Facilitator
  2. 2. “Are We Managing Disease or Patients?”
  3. 3. Evolving Role of a Patient as a Consumer
  4. 4. Creating Efficiencies Through Patient Engagement
  5. 5. 7 Understanding illness experience Problems Goals Roles Disease Illness Enhancing the Patient- Doctor Relationship Incorporating Prevention and Health Promotion Being Realistic Context Illness Disease Person Exploring both disease & illness experience Understanding the whole person Finding common ground Counseling Mutual Decision Counseling Mutual Decision Patient Presents Clues Patient Presents Clues The New Model doctor needs to be a Psychologist / Advisor / Counselor
  6. 6. While modern medicine is aided by a dazzling array of technologies, like high- resolution MRI scans and pinpoint DNA analysis, LANGUAGE is still the bedrock of clinical practice.
  7. 7. Empathy is "feeling with," whereas Sympathy is "feeling into."
  8. 8. Information Age Healthcare
  9. 9. Information Therapy Patients TO e-Patients The accepting Doctor dependent and Uninformed The informed Doctor dependent but informed The involved Junior medical partners The In control Autonomous patients “EMPOWER "patients with targeted medical information, “PRESCRIBING” selected medical content.
  10. 10. Information Marketing Every member of a practice is a marketing specialist every day, whether consciously or unconsciously Making patients know about “YOU”.. Information Technology
  11. 11. A New“Avatar”
  12. 12. Need to change approach…
  13. 13. KMC’s Jadoo Ki Jhappi training for doctors This year alone there have been five cases of doctors being attacked in city hospitals. Most cases of friction between doctors and relatives of patients are caused by “miscommunication”.
  14. 14. PCC - Patient-Centered Care PCCPCC Hi Quality Doctor-Patient Relationship Hi Quality Doctor-Patient Relationship =SkillsSkills + Improved Outcomes Improved Outcomes Relationship Building
  15. 15. Accolades
  16. 16. Thank You….

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