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Project Management Office: Learn How the PMO Functions

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Summary - Based on extensive related hands-on practical experience, this course provides you with skills and knowledge needed for effective and efficient discovery of PMO operations needed to provide valuable solutions for business and IT.
Learn How the Project Management Office (PMO) Operate course authored by Chuck Morrison, MBA, PMP with over 25 years Program Management and Business Architecture experience in Silicon Valley California.

The primary goal of a PMO is achievement of benefits of standardizing and following project management policies, processes, and methods. PMOs generally become the source for guidance, documentation, and metrics related to managing practices in implementing projects within the organization. A PMO is often involved in project-related tasks and follow up on project activities from initiation through completion. PMOs report project activities, problems and requirements to executive management as a strategic tool for ensuring implementers and decision makers move toward consistent, business- or mission-aligned goals and objectives.

All affected stakeholders including sponsors, subject matter experts, and other resources must be involved in collaborative development viable solution based on PMO operations and processes for any executive decisions. This requires the leadership, skills, and knowledge or experienced analyst and architects capable of supporting an effective business solution needed to return business systems to proper operation.

Critical processes emphasized during this course are collaboration, listening, analysis, and modeling techniques needed for effective and efficient system operations solutions. This course helps you develop the skills and knowledge needed to support effective solutions and decisions regardless of your role.

If you find my course useful, please consider leaving a review and rating. Your review is much appreciated. You can go directly to the review page for this course then click and enter your review and rating.

Thank You and Best Regards,
Chuck Morrison, MBA, PMP

Published in: Leadership & Management
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Project Management Office: Learn How the PMO Functions

  1. 1. Learn How the Project Management Office (PMO) Functions… PMOs generally become the source for guidance, documentation, and metrics related to Project Management.
  2. 2. A working model using mission-driven measures in a team approach enables focus on effective solutions
  3. 3. PMOs generally become the source for guidance, documentation, and metrics related to Project Management. Chuck Morrison, MBA, PMP, CPIM, WWISA
  4. 4. Course Goals • Create and maintain project standards and methods • Project administration support • Project Management consulting and mentoring • Providing or arranging Project Manager training • Managing shared methodology and processes • Support for projects Governance • Project Quality Assurance recommendations • Portfolio & Program support to Project Owners • Enable collaboration of Sponsors, Users, SMEs & Stakeholders
  5. 5. Target Audience Who should take this course? • Subject Matter Experts (SMEs) • Product Owners and Sponsors • Business Process Managers • Business Process Users • Product, Project, and Program Managers • Business Analysts & Architects • Quality Assurance • System & Software Developers
  6. 6. Course Prerequisites • Some technical experience • Ability to collaborate and listen • Capability to capture and define business and technical requirements • Interest in business analysis and information architecture • Ability to collect and organize tasks, activities and resources into diagrams and graphical models
  7. 7. How the Project Management Office (PMO) Functions… How the Project Management Office (PMO) Operates … Section 1 Goal … Creation and maintenance of standards and methods.
  8. 8. Welcome • … to my Udemy Training course • Hello, I'm Chuck Morrison • My specialties are: Business Process Engineering, Software Systems Development, Cross-Functional Program and Change Management. • My significant skills and accomplishments include ... • My significant accomplishments also include ...
  9. 9. What’s a PMO? • PMO is proven life cycle methodology for minimizing time, cost and risks of delivery of value to customers. • PMO methodology coordinates enterprise vision, goals, objectives and strategies. • PMO methodology supports consistent governance of Business- or Mission- implementation and decision-making. • Centralized coordinated management of portfolios, programs and project within a PMO’s domain
  10. 10. • Company’s Business Systems Delivery • Team Support Product & Services for Customers • Undocumented Processes & Procedure • What to Do … Next Steps … Imagine …
  11. 11. Related Quotes • Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. – Albert Einstein • Continuous improvement is not about the things you do well — that’s work. Continuous improvement is about removing the things that get in the way of your work. The headaches, the things that slow you down, that’s what continuous improvement is all about. ~Bruce Hamilton • Perfection is not attainable, but if we chase perfection we can catch excellence. -Vince Lombardi • The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. ~Bill Gates • What gets measured, gets managed. ~Peter Drucker
  12. 12. Why Is a PMO Needed? • Managing shared methodology and processes • Creation and maintenance of standards and methods • PM Training and competence development • Offering support for projects, acting as consultants on demand • Contributing with recommendations only to project governance – selection of projects and administrative support • Contributing with recommendations only to project quality assurance • Centralized archive of lessons learned • Providing HR and staffing assistance • PM consulting and mentoring on methodology, and dealing with exceptions
  13. 13. What’s This Course About? • The primary goal of a PMO is achievement of benefits of standardizing and following project management policies, processes, and methods. • PMOs are a source for guidance, documentation, and metrics supporting managing practices in implementing projects within the organization • Collaborative development of viable solutions based on PMO Methodology in support of organization vision
  14. 14. What you get from this course? • Create and maintain project standards and methods • Project administration support • Project Management consulting and mentoring • Providing or arranging Project Manager training • Managing shared methodology and processes • Support for projects Governance • Project Quality Assurance recommendations • Portfolio & Program support to Project Owners • Enable collaboration of Sponsors, Users, SMEs & Stakeholders
  15. 15. What are course requirements? • Some technical experience desired. • Ability to collaborate and listen for business wants and needs • Capability to capture and define business and technical requirements • Interest in the fields of business analysis and information architecture • Ability to collect and organize tasks, activities and resources into diagrams and graphical models
  16. 16. Target Audience Who should take this course? • Subject Matter Experts (SMEs) • Product Owners and Sponsors • Business Process Managers • Business Process Users • Product, Project, and Program Managers • Business Analysts & Architects • Quality Assurance • System & Software Developers
  17. 17. Organizing PMO Functions & Methods within a Domain Organizing PMO Functions & Methods within a Domain Section 2 Goal … • Create and maintain project standards and methods • Project administration support • Project Management consulting and mentoring
  18. 18. What are Supporting PMO Methodology Contexts • Waterfall (SDLC) – Stages/Phase Gates • Rational Unified Process (RUP) – Iterative/Incremental • Agile SCRUM – See Also … Learn Agile SCRUM Development for Project Managers …
  19. 19. The Swing – Project Point of View
  20. 20. • How the customer explained it • How the Project Leader understood it • How the Analyst designed it • How the Programmer wrote it • How the Business Consultant described it • How the project was documented • What Operations installed • How the Customer was billed • How it was supported • What the customer needed!
  21. 21. PMO Root – Tasks & Responsibilities • Managing shared methodology and processes • Training and competence development • Offering support for projects, acting as consultants on demand • Contributing with recommendations only to project governance – selection of projects • Contributing with recommendations to project quality assurance
  22. 22. Waterfall (SDLC) – Stages/Phase Gates
  23. 23. PMO Flow Stages
  24. 24. IBM Rational Unified Process (IBM RUP)
  25. 25. IBM RUP UML Modeling Language
  26. 26. The Agile SCRUM focuses on: • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan Agile SCRUM Methodology
  27. 27. What Are Agile Scrum Sprints?
  28. 28. PMO Related Principal Roles & Responsibilities • Portfolio Management • Program Management • Project Management • Subject Matter Experts (SMEs) • Product Owners & Executive Stakeholders • Sponsors • Business Process Managers & Users • Business Analysts & Architects • System & Software Developers • Quality Assurance • Influencers
  29. 29. PMO Related Principal Roles & Responsibilities (RACI/RAID/RASCI)
  30. 30. PMO Methodology & Maturity Phases • Development of common approach and tools for project management. • Introduction of governance processes and quality assurance. • Implementing true project portfolio management. • Support Project Managers (Templates, Training, …) • Support Project Owners, Sponsors (Governance) • Strategic Support to Senior Management
  31. 31. PMO Value to Organization • Performance Metrics (Balanced Scorecard): • On-Time Delivery • Delivery within Budget • Delivery of Products & Services with Scope • Delivery within Customer’s Expectations • Strategic Benefits: • Standardized Operations (Effectiveness/Efficiency) • Improved Resource Allocation & Capacity Planning • Higher Quality Project Information (Progress/Risks) • Realistic work Prioritization
  32. 32. Further PMO Considerations Section 3 – CSF and Critical Roles for PMO in SCRUM
  33. 33. Critical PMO Success Factors • Design PMO (centralized, decentralized, virtual) based on objectives. • Cover true organization needs identified by PMO stakeholders. • Ensure top management support. • PMO services should be free of charge to projects. • PMO is not a bureaucratic control unit. • Resource PMO with experienced senior Project Managers. • Focus on project management practices continuous improvement. • Allow PMO to progress at own pace, starting at core needs (methods and tools) moving to Governance and Portfolio Management when organizational maturity is high and Senior Management sees value in the PMO assisting other functions.
  34. 34. PMO SCRUM Role Challenge • PMO often view themselves as protectors and supporters of best practices • PMO supporters may generate resistance while defending the current processes • Change is both personally and professionally intimidating. • Responsibilities among the Scrum Master, product owner, and team, leaving project managers questioning their role
  35. 35. PMO & SCRUM Transition SCRUM Transition – PMO and People • The Project Management Office and People • Develop a training program • Provide coaching • Select and train coaches • Challenge existing behaviors
  36. 36. PMO & Projects/Processes The Project Management Office and Projects • Assist with reporting • Assist with compliance needs • Manage the inflow of new projects The Project Management Office and Process • Assist in establishing and collecting metrics • Reduce waste • Help establish and support communities of practice • Create an appropriate amount of consistency across teams • Provide and maintain tools • Coordinate teams • Model the use of Scrum • Work with other groups
  37. 37. Conclusion … Section 4 – Conclusion …
  38. 38. Conclusion … You’ve Completed the Course Goals … • Creation and maintenance of standards and methods • Centralization of lessons learned archive • Project administration support • Project Management consulting and mentoring on methodology, and dealing with exceptions • Providing or arranging Project Manager training • Managing shared methodology and processes • Support for projects, acting as consultants on demand selection of projects – recommendations only to project governance • Contributing with recommendations only to project quality assurance • Offering support to program and project owners • Enable collaboration of sponsors, users, & stakeholders about system functionality in business language
  39. 39. Glossary For definitions of terms used in this course, please see downloadable Glossary below …
  40. 40. For Further Reading … OO UML developed by “The 3 Amigos” Grady Booch, Ivar Jacobson and James Rumbaugh at Rational Software during 1994–95 with further development led by them through 1996 … Rational Software transferred to IBM … OO UML accepted by OMG & ISO Please see other References (attached) ...

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