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Our agency is in rude health; winning Havas Agency of the Year, a 70% pitch win rate, 90% staff retention, and year on year growth of 20% through referrals, recommendations and repeat business. We want to continue to build on our success, and as a result we have created a continuing programme of improvement to enable us to drive our business forwards.
The programme objectives are to:
• Appreciate and build on the company’s strengths
• Identify and recognise our weaknesses so we can address them
• Identify new opportunities to make an impact
• Further understand the evolving landscape to better support our partners
This presentation reveals the results of the programme to date, detailing our strengths and areas that we need to address in order to ensure we are providing the best service we can, through engaged, creative and expert talent.