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Establishing trust in a connected world

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Establishing trust in a connected world

  1. 1. September 2018 Establishing Communities of Trust in a Connected World Steve Surhigh, Vice President, HARMAN
  2. 2. HARMAN International. Confidential. Copyright 2018. 2 Artificial Intelligence
  3. 3. HARMAN International. Confidential. Copyright 2018. 3 OEM Systems Ride Hailing CarSharing Fleet Intents Actions Actions
  4. 4. HARMAN International. Confidential. Copyright 2018. 4 Devices Intents Actions • Secure • Decentralized • Simple • Efficient Actions
  5. 5. HARMAN International. Confidential. Copyright 2018. 5 Car Intent Machine Learning Actions Learnings/ Insights Occupants Actions Vehicle Events Gaze Recognition Button Press Gesture Voice Utterance People Office Third party business Car Home Devices
  6. 6. HARMAN International. Confidential. Copyright 2018. 6
  7. 7. HARMAN International. Confidential. Copyright 2018. 7 Blockchain node Blockchain node • Car conditions,driving behavior and maintenance data →estimate premium • Wear/tear,repair and billing data → prevent fraud and automate settlement Vehicle Insurers (Usage-based Insurance) RepairShop Network (Insurer’s partner) Service Centers (Dealer’s network) Blockchain node Blockchain node • Car conditions (alerts for tire pressure, brake wear,oil temperature,airbag deployment,etc.) • Driving behavior (rapid accelerating, hard braking,location(geo-fencing), operating time,etc.) • Repair data (partsexchange) • Billing data (parts/servicescharge) • Maintenance history (expendables replacement,additionalservices,etc.) • Car conditions and recall information → fix problems quickly and accurately with warranty • Car conditions and insurance coverage → fix problems accurately and charge properly withpolicies • Insurance coverage(liabilities)
  8. 8. HARMAN International. Confidential. Copyright 2018. 8 Value of Blockchain to the InsuranceIndustry Benefits of Trusted Relationship OEM (Connected Car) Insurer (Usage-Based Insurance) 3rd Parties (Repair and Maintenance) Driver (Policyholder) Monetize in-vehicle data by efficiently and securely sharing the data with insurers and 3rd parties Detect fraudulent claims by utilizing transparent and immutable data from OEM and other 3rd parties Reduce operation costs by automating key processes such as underwriting and claims Shorten time required for settlement with smart contracts ensuring predefined conditions and preventing double payment Improve quality of services by checking in-vehicle data without privacy issues Enhance convenience, safety and security for registering/using services and confirming privacy usage for service providers in the UBI ecosystem • Increase effectiveness in fraud detection and pricing: – Detect identity fraud and falsified damage reports – Confirm subsequent ownership and location changes (shareddata) – Prove data and time of policy issuance (time stamping) • Reduce administrative/operations costs: – Automate verification of policyholder identity and contract validity (digital identity) – Auditable registration of claims and data from 3rdparties (encrypted transaction of privacy data) – Automate claims handling : payout for claims only when the car is repaired in a garage preferred and predefined by the insurer (smart contract) • Enhance customer engagement: – Speed up and simplify the onboarding of newcustomers (know-your-customer) – No personal data on the blockchain: customers hold controlof personal data (private/public keys)
  9. 9. HARMAN International. Confidential. Copyright 2018. 9 Benefits / Value Proposition • Fast response in case of anemergency • Data access can be granted only forpermissioned parties,protecting driver’s data privacy1) • Faster reimbursement from Insurance company 1) Blockchain technology in the insurance sector, McKinsey&Co. (2017.01) • Getting advance notice on upcoming work • Faster reimbursement from insurance (when paid directly by insurance company) • Earlier notification of accidents • More precise communication regarding the location and nature of accidents ① In-vehicle data on accident ② OEM shares accident information withpolice,ambulance ③ OEM shares accident information with the relevantinsurer ④ Insurer updates the repair shops about the upcoming work ⑤ Repair shops updates the Nexledger blockchain with repairdetails Data sharing overAPI Data sharing over NexledgerBlockChain Nexledger node InsurersEmergency ② ③ ① Driver ⑤④ OEM RepairShops • New revenue streams of data monetization from insurers and emergency services • Low cost of establishing transparent communication system • Less fraud by time-stamping all relevant events • Less effort required to process accident claims • Higher customer satisfaction over fast claim processing
  10. 10. HARMAN International. Confidential. Copyright 2018. 10 Type Event Frequency Times per 10 years Ownership History • Ownership Change (OEM / Fleet Manager to dealer) • 1 time every 6.5 years 1.53 Maintenance History • Oil Change • Tire Change • 100,000m Service • 2 times per year • 1 time every 2.5 years • Every 7 years 20 4 1.4 Accident History • Accident • 1 time every 14 years 0.71 Administrative Events • Recall • Insurance Renewal • 1 time per year • 2 times / year 10 20 Telematics • UBI Driving assessment Report • 1 / day 3650 Total 3708 Life Length 10 Years Assumptions: 15,000 miles driven / year
  11. 11. HARMAN International. Confidential. Copyright 2018. 11 OEM Systems Ride Hailing CarSharing Fleet Intents Actions Actions Trust
  12. 12. Copyright ⓒ 2018 HARMAN All Rights reserved.12© 2018 HARMAN INTERNATIONAL INDUSTRIES, INCORPORATED THANK YOU @HARMANservices HARMAN Connected Services

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