Places for People – better known to some as North British Housing Property management, development and regeneration company Traditional social housing management plus new products and services aimed at the private market – homecare, gas servicing Recent acquisition of Touchstone – managers of over 20,000 private rented homes across the UK
Relatively small team Now comes under the relative new Group Director Business Development Close relationships with other central functions – IM&T, Marketing and Comms, Business Excellence Martyn new in post – started yesterday!!
A long and bumpy road Highlights some of the perils of: - Not really understanding why you want a GIS and what you are going to use it for Using external consultants
Intranet GIS Welcome page designed by our in-house webteam Map library – frequently requested maps in PDF format e.g. office locations, stock maps etc Documentation – ‘How To’ guides e.g. how to search for a property, how to print a map, how to add a boundary line Request a map – links to a standard form which people fill in if they want to request a bespoke map. Form is emailed through to IM&T service desk then sent through to GIS & Information Officer for actioning. Ensures that usage is tracked and monitored. Mapping system – Cadcorp Geognosis Layers of information Limited functionality – search, zoom, edit, print
Developing a ‘pyramid’ of GIS users Expert Users – myself and Martyn. Full access to intranet GIS and use of desktop licence. Responsible for: - (1) Promoting GIS across the business Developing and maintaining the intranet GIS Training Purchasing external data and managing licences Super Users – other members of R&P plus other identified heavy users of the intranet GIS: - Use of a desktop licence for more sophisticated analyses Users – all staff members:- Access to intranet GIS Probably currently between 50 and 100 regular users Looking to increase usage by developing functionality
Examples of the data we currently use – geographical and statistical
Proud of our achievements From bronze to platinum in 4 years This is our core business. It’s what we’re all about.
Examples of using GIS for community investment Akaba Project based in London. Providing support services to people from the African/Afro Caribbean communities with mental health problems. Wanted to target services on the people who needed them most.
CESP – Community Energy Saving Programme Department of Energy & Climate Change Targets households across GB in areas of low income to improve energy efficiency standards and reduce fuel bills Programme delivered through the development of community based partnerships
In the past hierarchy was properties – schemes – patches – areas – regions But scheme code really didn’t mean anything. An estate which had been developed over 4 phases could have 4 scheme codes. Mortgage rescue or other properties acquired on an ad hoc basis would be lumped under one scheme code e.g. Blackburn rehabs Partly in response to the localism agenda and partly in response to a realisation that what we had wasn’t work a new hierarchy was developed with the inclusion of a Neighbourhood level. GIS used to define new neighbourhood boundaries
Following that came neighbourhood planning, a neighbourhood dashboard and neighbourhood assessment. Again the GIS was used to set the neighbourhoods in context of the wider area. Looking at things like the Index of Deprivation, benefits claimants etc
Use GIS to identify properties which are remote and which may be better served by being managed by another registered provider Use data available from the HCA and the Statistical Data Returns to identify who may be in the market for a stock swap or to assess M&A opportunities
Previously any land registry title plans we had were paper based Scattered amongst various offices/archive facilities No central register Purchased polygon plus data from Land Reg and added as layer to intranet GIS Discovered a number of unregistered titles which legal team are currently working through but still a huge improvement on what we had/didn’t have previously Able to identify boundaries of our ownership Able to identify pieces of land which we owned but hadn’t developed. Some which we could sell on or develop ourselves. Some ‘ransom’ strips
Particularly useful when doing our Green Spaces Project Received £15.6m Big Lottery Fund Grant to transform 80 acres of community land in 84 areas Successfully delivered and recently received another £1m grant
Using GIS to map the results of customer consultations. This was around closing a number of offices in the SE
GIS at Places for People
GIS at Places for People Gina Tomlinson Group Research Manager
Introduction • Quick introduction – Places for People and Research & Planning Team • Places for People’s GIS timeline….ups and downs! • GIS to inform community investment work • The future
Places for People• Four main companies: - PFP Homes - PFP Individual Support - Cotman Housing - Castle Rock Edinvar• Approximately 63,000 properties• From Stirling to Isle of Wight• Concentrated in North West, WestYorkshire and North East.
GIS Timeline• Late 2006/07 – bought GIS. • Cadcorp – Map Modeller • 3rd party to administrate & develop Intranet GIS• GIS Analyst started in May 2008. • Mainly research purposes• Feb 2009 – took down Intranet GIS• December 2009 – reached a sticking point – new business plan!• April 2010 – bought Cadcorp GeognoSIS Editor for the Intranet. • Allowed some people access as test users • September 2010 – became friends with IT!• February 2011 – GeognoSIS launched companywide• April 2012 – Grounds maintenance mapping project commenced
Community Investment• Our approach to Corporate Responsibility •Everything we do is ethical and responsible •We aim to protect the environment •We invest in products and services that help people prosper•Awards •BITC Corporate Responsibility Platinum • One of the most responsible businesses in the UK •BITC Big Tick • Awarded for our innovative approach to neighbourhood planning • Recognises excellence in community investment
AKABA“If we could find out the level of worklessness amongst people with mental health issues in theAfrican and African Caribbean communities that would be perfect!”
CESP Funding• Funding reducing Carbon Emissions and alleviating Fuel Poverty• Pay for double glazing, loft insulation, cavity wall, gas fires etc• Combined CESP data with existing asset data to assess where funding could be applied for.
Stock Organisation - Creating Neighbourhoods Scheme codes to neighbourhoods • 591 defined neighbourhoods covering ~56,000 stock • ‘virtual neighbourhoods’ covering the rest
Neighbourhood Planning• Neighbourhood planning areas are designed to take a holistic approach to improvingneighbourhoods rather than just the built environment.• Need to place our small neighbourhoods in context• Used to highlight areas of major differences and think about why Age Profile in Whinfield 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% 90 and over 0 to 4 5 to 9 10 to 14 15 to 19 25 to 29 35 to 39 45 to 49 50 to 54 55 to 59 60 to 64 70 to 74 80 to 84 20 to 24 30 to 34 65 to 69 75 to 79 85 to 89 40 to 44 Whinfield Darlington 003A All Darlington
Stock Rationalisation – Strategic Uses• Nearest Neighbour• Number of other properties within• Distance to major office• Added with long term void info• Other financial info• ‘Competitor’ maps for mergers, acquisitions, stock swaps etc
Understanding What’s OursUsing land registry titles to find unused land.
Getting to grips with the Open Data revolution• GIS budget more than halved since 2009/10•Working with partners such as Emapsite to explore the raft of freely available dataout there•Danger of data overload•Need to think about the issue you are trying to tackle and what data you needrather than “I have this data now what can I do with it?”•Need to understand the data available•Role of GIS & Information Officer is to interpret and ‘add value’ to the data freelyavailable
Lessons Learnt • Have a reason for buying GIS and doing GIS projects •Learn from others – GI4Housing, Ordnance Survey Housing Case Studies • GIS needs looking after, it won’t run itself • Dedicated role • Support from IT •Pitfalls of using consultants • Keep it simple!
The Future for GIS at Places for People• 26.11.12 – New GIS & Information Officer started•Priorities: - •Grounds maintenance project •E-services – possibly online allocations with mapping front end •Expansion of the functionality of the intranet GIS •Expansion of GIS user base