Listening skills

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Listening skills

  1. 1. <ul><li>Liste ni ng </li></ul>Listening
  2. 2. <ul><li>Listening skills is a key to success in career and business </li></ul>It is a process that consists of four stages: sensing and attending, understanding and interpreting, remembering, and responding . . ..
  3. 3. Types of Listening <ul><li>Pretending listening </li></ul><ul><li>Selective listening </li></ul><ul><li>Attentive listening </li></ul><ul><li>Informational listening </li></ul><ul><li>Appreciative listening </li></ul><ul><li>Critical listening </li></ul>
  4. 4. <ul><li>Relationship listening </li></ul><ul><li>Discriminative listening </li></ul>
  5. 5. Listening Styles <ul><li>. </li></ul>Results-style: Interested in the bottom line or result of a message. Reasons-style: Interested in hearing the rationale behind a message. Process-style: Likes to discuss issues in detail.
  6. 6. <ul><li>Barriers of Listening </li></ul>
  7. 7. <ul><li>Hearing problem </li></ul><ul><li>Rapid thoughts </li></ul><ul><li>Overload of message </li></ul><ul><li>Egotism </li></ul><ul><li>Perceptions </li></ul><ul><li>Faulty assumptions </li></ul>
  8. 8. <ul><li>Cultural difference </li></ul><ul><li>Lack of training </li></ul><ul><li>Selective Listening </li></ul><ul><li>Listening only for words </li></ul><ul><li>Lack of interest </li></ul>
  9. 9. <ul><li>Noise </li></ul><ul><li>Poor perception / understanding </li></ul>
  10. 10. <ul><li>Guidelines To </li></ul><ul><li>Effective Listening </li></ul>
  11. 11. <ul><li>Listener to maintain eye contact </li></ul><ul><li>Avoid uninterested gestures – looking at watch, SMS, reading paper, playing with pen / pencil, etc. </li></ul><ul><li>Ask questions – shows interest – after the Speaker has finished speaking </li></ul>
  12. 12. <ul><li>Listen patiently – </li></ul><ul><li>Avoid arguments – </li></ul><ul><li>Hold your temper </li></ul><ul><li>Be honest with your answers </li></ul><ul><li>Listen and understand the total meaning of the message </li></ul><ul><li>Drop personal biasness </li></ul>
  13. 13. <ul><li>We were given two ears but only one mouth this is because </li></ul><ul><li>listening is twice as </li></ul><ul><li>hard as talking </li></ul>
  14. 14. <ul><li>Thank You </li></ul><ul><li> for listening …. </li></ul>

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