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Adapting to COVID-19: How Belleville Responded with On-Demand Transit

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Transit agencies are facing significant challenges due to the COVID-19 crisis. Agencies are required to balance how to adapt to the new reality while continuing to provide sufficient transit service.

Paul Buck, Transit Manager for Belleville Transit, joins us to discuss how his agency is successfully utilizing on-demand transit to respond to the crisis.

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Adapting to COVID-19: How Belleville Responded with On-Demand Transit

  1. 1. Adapting to COVID-19: How Belleville Responded with On-Demand Transit April 30th, 2019 Webinar Pantonium 2020 ©
  2. 2. Webinar Speakers Paul Buck Transit Manager Belleville Transit Luke Mellor Marketing Director Pantonium Inc. Pantonium 2020 ©
  3. 3. Webinar Agenda Belleville Transit Before COVID-191 Belleville Transit’s COVID-Response2 How and Why Belleville Shifted to On-Demand3 Operational Results4 Lessons From On-Demand Deployment5 The Post-COVID-19 Future of Transit6 Questions7 Pantonium 2020 ©
  4. 4. Belleville Transit Before COVID-19 Population 50,716 Service Area Size 247.2 km2 Total Transit Mileage 1,079,105 Total Transit Service Hrs. 57,421 Fleet 16 40’ Nova Buses 3 specialized Staff • 34 Drivers • 2 Supervisors • 3 Mechanics • 1 CSR Annual Passengers 1,135,409 Pantonium 2020 ©
  5. 5. Belleville Transit’s COVID-19 Response • 80% decline in ridership • Social distancing on vehicles, rear door boarding • Increased vehicle cleaning costs • No fare collection Starting March 27th On-demand service only. 5-6 vehicles covering entire city Operates from 7 AM – 12 AM Pantonium 2020 ©
  6. 6. Commute Comparison Fixed vs. On-Demand Belleville, Ontario 2 1 • Number of trips in Belleville (Mar 28 – Apr 4): 9 • Average Ride time of those trips: 23.56 min • Google Maps fixed route transit options: 38 min with 1 transfer Pantonium 2020 ©Pantonium 2020 © Victoria Ave. & Foster Ave. Walmart 1 2
  7. 7. Commute Comparison Fixed vs. On-Demand Belleville, Ontario Pine St. & Golfdale Rd Concentrix 1 2 2 1 • Number of trips in Belleville (Mar 28 – Apr 4): 6 • Average Ride time of those trips: 23.17 min • Google maps fixed route transit options: 21 min with 1 transfer Pantonium 2020 ©Pantonium 2020 ©
  8. 8. Lessons from Deployment On-demand transit can provide coverage more efficiently than fixed routes in low demand situations Supply of vehicles is more flexible on a day to day basis with on-demand transit Technology should move toward even more automation (zero driver interaction) Fixed routes are still more efficient than on-demand in busy urban areas but could reduce transfers and commute times 1 2 3 4 Pantonium 2020 ©
  9. 9. Questions? Paul Buck Transit Manager Belleville Transit Luke Mellor Marketing Director Pantonium Inc. Pantonium 2020 ©
  10. 10. Thank you & Stay Safe www.pantonium.com Pantonium 2020 ©

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