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Designing for Culture Change

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How social intranet design can enable organisational change. Talk by Guido Stevens at IntraTeam Event 2016, including mini case study of Quaive iKath intranet for Swiss Catholic Church in the canton of Zurich.

Published in: Business
  • "Streamlining social collaboration platforms that go beyond a classic Intranet." That is a main vision Guido Stevens can help you to drive forward. He is definitely someone to be considered as a consultant, if you want to escape the mainstream average solutions that just catch up. We need to go beyond the current horizon. It is fun to work with his company and partners.
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Designing for Culture Change

  1. 1. Designing for Culture Change Guido Stevens @GuidoStevens cosent.nl Social Knowledge Technology
  2. 2. social intranets: 80% fail
  3. 3. cosent.nl/roadmap
  4. 4. culture
  5. 5. Blue: machine bureaucracy ● top-down hierarchy ● control driven ● protocol compliance ● efficiency
  6. 6. Orange: enterprising organisation ● top-down + lateral ● goal seeking ● exploit opportunities ● effective
  7. 7. Green: professional organization ● self-managing teams ● consensus driven ● people and feelings ● trust
  8. 8. Yellow: network organisation ● fluid and networked ● project structure ● win-win value creation ● innovation
  9. 9. change
  10. 10. Competing Values inward looking outward looking control empowerment
  11. 11. Competing Values inward looking outward looking control empowerment
  12. 12. Competing Values inward looking outward looking control empowerment
  13. 13. Competing Values inward looking outward looking control empowerment
  14. 14. inward looking outward looking control empowerment innovation opportunity trust efficiency Competing Values
  15. 15. complexity
  16. 16. iKath
  17. 17. design
  18. 18. design
  19. 19. design design design design design
  20. 20. adaptive design
  21. 21. Blue: machine bureaucracy ● top-down hierarchy ● control driven ● protocol compliance ● efficiency
  22. 22. It starts with documents
  23. 23. Orange: enterprising organisation ● top-down + lateral ● goal seeking ● exploit opportunities ● effective
  24. 24. Where is the action?
  25. 25. Green: professional organization ● self-managing teams ● consensus driven ● people and feelings ● trust
  26. 26. Where is the conversation?
  27. 27. Yellow: network organisation ● fluid and networked ● project structure ● win-win value creation ● innovation
  28. 28. Where is the inspiration?
  29. 29. adaptive design
  30. 30. foundations documents process support
  31. 31. foundations social documents process support groups open networking
  32. 32. Align with change ● Know where you are now ● Align technology with culture ● Provide balanced solutions ● Design for gradual evolution
  33. 33. cosent.nl/roadmap

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