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The role of BPM in Paradigms Shift

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Cristina Apahideanu, Consulting Director – Enterprise Concep

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The role of BPM in Paradigms Shift

  1. 1. THE ROLE OF BPM IN PARADIGMS’ SHIFTE N T E R P R I S E C O N C E P T B U C H A R E S T O C T O B E R 5 T H , 2 0 1 7
  2. 2. 01 AGENDA W E C R E A T E V A L U E , P O W E R A N D P E R F O R M A N C E ABOUT ENTERPRISE CONCEPT Company Overview 02 FROM REACTIVE TO PROACTIVE Case studies & examples 03 FROM INWARD TO OUTWARD Case studies & examples 04 FROM LOW -VALUE TO HIGH-VALUE Case studies & examples
  3. 3. 1.ABOUT USA B I G L I T T L E F I R M Company Overview
  4. 4. IN NUMBERS T H E C O M P A N Y 12 YEARS ACTIVE IN BUSINESS & IT CONSULTING IN ROMANIA 50 BUSINESS & IT CONSULTANTS 120+BPM & EPM PROJECTS ENTERPRISE CONCEPT
  5. 5. MISSION ADDEDVALUE FOR OUR CLIENT THROUGH PROCESS-ORIENTED CONSULTING SIGNIFICANT REDUCTION OF OPERATIONAL COSTS INCREASE PRODUCTION CAPACITY OPTIMIZE SPEED AND QUALITY OF PROCESSES 1 2 3
  6. 6. VERTICALS • RETAIL • DISTRIBUTION • INSURANCE • AUTOMOTIVE • MANUFACTURING • TELCO • PHARMA • OIL & GAS
  7. 7. THE SPEAKER Cristina Apahideanu, MBA • Consulting Director @ Enterprise Concept • >12 years consulting experience • 5 years in process automation • Industries: Retail, Oil &Gas, Distribution, Public Sector
  8. 8. 2.REACTIVEPROACTIVEC A S E S T U D I E S & E X A M P L E S Bring your data to life
  9. 9. KEYCONCEPTS • Data capturing / Big data • Parameterization (relevant variables) • Process triggers (events) & rules • Market driven / Pull Strategy (vs. Push)
  10. 10. THE“PROACTIVE”CONTRACT:PROPERTYMANAGEMENT Contractual terms are parameterized and used as triggers for automated processes • Tenant turnover • Applicable thresholds for variable rent • Variable rent formula • Invoicing date • Applicable discounts • ….. • If Turnover > threshold, then calculate due rent as % of turnover instead of fixed tariff • Check rent rule status • Generate automated rent invoice with new rent • Overdue amounts • Value of collateral • EUR / RON rate • Applicable indexation • ….. • If recalculated value of collateral > overdue amount, contract should be terminated • Check overdue rule • Start contract termination process (generate task for contract manager) Parameters Business Rule Process • Expected monthly value • Invoice due date • Invoice received yes / no • …… • If invoice not received during due month, then create accrual • Check invoice data • Check rule • Generate accrual & register in accounting system RENT INVOICING COLLECTION ACCRUALS
  11. 11. 2 THE“PROACTIVE”CRM:COMMUNICATION&TASKS LEAD CREATION OFFER CREATION AUTOMATED CONTRACT CREATION ACCOUNT CREATION Create new offer linked to an existing account or to a new one View/ update/ delete offer Assign offer responsible Fill in business developments information 1 3 5 SAVE OFFER AS “FINAL” 4 Generated automatically based on the final commercial offer View/ update/ delete contract Assign contract responsible Assign offers to a contract Fill in rent, expenses and other billable services Outline applicable penalties and events that generate penalties Services included in the contract Other clauses Follow-up calls, meeting, events alerts New offer, overdue activity, activity due date alerts New offer notification sent to assigned team Update notification sent to responsible OFFER CONTRACT Update notification sent to assigned team New contract, overdue activity, activity due date alerts Update notification sent to assigned team Alerts generated by overdue/ paid invoices Alerts generated by business rules New contract notification sent to assigned team
  12. 12. 3.INWARDSOUTWARDS Capture and Share Value C A S E S T U D I E S & E X A M P L E S
  13. 13. KEYCONCEPTS • Community (YOU, Clients, Suppliers, Collaborators) • Collaboration / Win-Win • Holistic approach to processes • Horizontal integration • “Open Enterprise”
  14. 14. SUPPLIERINVOICES:CAPTURE&LITIGATIONSOLVING(1/2) IMPACT • Cost/ invoice (EUR): 2,35 EUR  0,75 EUR • Required team (FTEs): 40  2 - 4 FTEs • Initial savings p.a.: 237.500 EUR (FTE reduction) • Duration for incorrect invoices: 40 days  2-3 days • No. of processed invoice/ day: 5,000  15,000 invoices per day BPM PLATFORM
  15. 15. SUPPLIERINVOICES:CAPTURE&LITIGATIONSOLVING(2/2) BPMN DIAGRAMS (EXTRAS) LITIGATION SOLVING PRICE LITIGATION SOLVING
  16. 16. SALES&DISTRIBUTION E-MARKET / CRM 1. Client (mobile device) SUPPLIER ERP 2. Reseller COURIER ERP Order Order Order 3. Seller Transport invoice Confirmation of receipt 4. Courier Order Goods invoice ERP / ACCOUNTING Supplier invoice Goods MOBILE PLATFORM BPM PLATFORM
  17. 17. BANKING CRM 1. Client SUPPLIER ERP 2. Bank PRODUCTION ERP Card request ONLINE BPM PLATFORM Insurance Order Card Order 3. Insurer 4. Card provider Order Policy data & invoice CORE BANKING Account & product data Card COURIER ERP 5. Courier OrderInvoice Transport Order Invoice Receipt
  18. 18. 4.LOW-VALUE HIGH-VALUE Foster valuable insights C A S E S T U D I E S & E X A M P L E S
  19. 19. KEYCONCEPTS • Automation of low added-value activities • Robotic Process Automation (RPA) • Artificial Intelligence (AI) • Internet Of Things (IoT)
  20. 20. IoTINSUPPLYCHAINBPM:RECEPTIONLITIGATIONS ORDER • Barcode recognition algorithm • OCR algorithm • Motion control algorithm • Readable zones detection algorithm • Multiple reading algorithm • Middleware equipment for quality issues marking • Bar code types library & recognition algorithms QUANTITY & QUALITY CHECK BAR CODE READING CAMERAS & VIDEO RECORDING OF THE RECEPTION TRANSPORT ARRIVAL WAREHOUSE AUTOMATED WAREHOUSE SOLUTION BPM LITIGATION DECISIONS SPECIALIZED VIDEO CAMERA + SOFTWARE & BPM PLATFORM
  21. 21. DATACAPTURINGINPROCESSES:RPA Elimination of manual data input allows massive FTE reduction and reallocation of resources to more relevant areas KEY BENEFITS • Non-invasive; Bypass integration problems • Code free • Higher control (data integrity, security) • Cost effective
  22. 22. ARTIFICIALINTELLIGENCEINBPM • Machine learning  optimizing process rules, based on analytics / process KPIs: ex.: tailored commercials in social media • Voice recognition & commands embedded in BPM technologies
  23. 23. Q&A
  24. 24. SOCIAL MEDIA CONTACT INFO Tel: +0 371 464 524 Fax: +0 371 464 524 Email: office@enterprise-concept.com Web: www.enterprise-concept.com ENTERPRISE CONCEPT 5 Promoroaca Street, District 1, Bucharest Facebook.com/enterpriseconcept Twitter.com/enterprisebpm Plus.google.com/enterpriseconcept Linkedin.com/enterpriseconcept

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