Groupware & Executives

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An overview of how executives and senior management respond to using groupware in facilitated sessions.

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Groupware & Executives

  1. 1. Groupware & Executives Lions, Jackals and Gazelles© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 1
  2. 2. How do executivesreact to groupware? Group Decision- Dynamics making Productivity Commitment© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 2
  3. 3. But first, a metaphor…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 3
  4. 4. Lions are in charge… • Set 100% of Strategic Direction • Distrust Democracy • Hate group proces, but love productivity • Expect a good agenda • Understand about 15% of the ”frontline” issues© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 4
  5. 5. Jackals are in charge whenlions aren’t around…• Understand about 50% of Strategic Direction• Tend to deflect bad news back down to Gazelles• Understand about 50% of frontline issues• Tend to filter only good news up to Lions• Hate surprises© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 5
  6. 6. Gazelles are always running…• Understand about 85% of “frontline” issues• Understand about 15% of Strategic Direction• Can respond to changing demands rapidly• Usually don’t have the sanction to act © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 6
  7. 7. Group DynamicsLions are scary!Lions eat jackals and gazelles…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 7
  8. 8. Group DynamicsGroupware in Action• Anonymous, many-to-many input, levels the playing field quickly, allowing all relevant ideas to be aired safely• Group dynamics are present, just very different• Surfaces issues between the hierarchy quickly, allowing each level to understand the issue from the other levels’ perspectives • Strategy linked to front-line reality • No filtering of information © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 8
  9. 9. Decision- makingNot quite ademocracyLions are use to getting their way…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 9
  10. 10. Decision- makingGroupware in Action• Multi-level participation in decisions is new territory for most groups! • Careful determination of the rules-of- engagement upfront are critical, particularly with the lions • Expectations about how a decision will be made need to be cleared in advance • All the information is on the table (thanks to anonymous input) for a good decision © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 10
  11. 11. ProductivityGetting resultsmatters!Lions want efficient and effectivemeetings…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 11
  12. 12. ProductivityGroupware in Action• Expect two-fold increase in meeting productivity (minimum)• Plan to get to meaty issues quickly• Brainstorming, categorizing, ranking and recording happen quickly (almost trivial)• Not what you expect… deep issue-base verbal dialogue is generally 90% of the meeting• Minutes are handled by the tools – save and share © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 12
  13. 13. CommitmentDeep down, theyknow buy-in is keyLions get it – controlled involvement isimportant for some decisions…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 13
  14. 14. CommitmentGroupware in Action• Buy-in can be tested with anonymous polling• Generally, participants at all levels need to feel their ideas had a fair hearing vs. needing to be right• Groupware strongly supports all types of participative decision• With multiple levels present, commitment to decisions is stronger © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 14
  15. 15. Group Decision- Groupware & Dynamics making Executives Productivity Commitment Conclusions• Once underway, all levels enjoy the freedom to explore ideas without worrying about level• Richer conversations and all-level understanding of the issues• Executives hear issues they have never heard before and recognize they need to know about• In our experience, executives find groupware sessions to be productive, rewarding, and eye-opening © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 15

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