Tony Merendino, CEO of ServIT, presented on managed print services. ServIT has over 20 years of experience providing technology services including printing, backup, IBM systems support, and cloud services. They take a proactive approach to managed services, monitoring systems to prevent issues. For printing specifically, they aim to reduce the 15% of help desk calls related to printers by managing supplies and drivers centrally. This saves money compared to organizations spending 9 times the printing budget on management. ServIT offers all-inclusive managed print programs to simplify expenses and maximize value from print infrastructure.

1. Managed Print Services
Community Meeting
12.11.2013
Mandalay Bay Resort/Casino

2. Presenter: Tony Merendino ServIT - CEO
• The University of Tennessee at Chattanooga
BA, Business Management
• Over 20 years of experience in Executive level positions in
the arena of technology
• Former owner/CEO of BMC Solution
www.servit.net

3. AGENDA
ServIT Overview
Managed Services
Managed Print
All You Can Eat
Strategic Partners

4. All Inclusive Services:
Printing
Managed Backup
IBM Power Systems
Application and User Support
Infrastructure Support
Cloud Services
Email Solutions
Technology Services:
On-Site Maintenance
Moves
Technology Repurposing
Technology Rentals
Depot Repair
Free AS400 Advice
Computer Repair
Company:
In business 18+ yrs.
16 States
20 Cities
$21M Annually
Clients globally
100 W-2 Employees
www.servit.net

9. Managed Services

10. MSP Evolution
Reactive
Remote
Support
On-Site
Break Fix
Hybrid:
Some Cloud
Cloud
Monitored
with
Proactive
Support

11. Change Buying Habits

13. Educate Customers

14. Educate Customers

15. I.T. Impact
• 15% of helpdesk = printers
•
•
•
•
•
No trained printer techs
Pulls tech away from projects
Driver updates
Increased downtime
Storage of supplies

16. My
Printer
Services

17. Manage Expenses
• For every $1 spent on
printing, it takes another $9
to manage it**
• Just in time order/delivery
• Monitor supply levels
• Eliminate excess supplies/$
• Single monthly invoice

18. All You Can Eat

19. Soft Costs (Value)

20. AIP

21. Worthwhile Work

22. Worthwhile Work
Incompetence
Competence
Unconscious
Unconscious
Incompetence
Unconscious
Competence
Conscious
Conscious
Incompetence
Conscious
Competence

23. Strategic Partnerships

24. Strategic Partnerships

25. Mark Twain
"Public opinion is held in reverence,
It settles everything.
Some think it is the voice of God."

26. Questions
www.servit.net

27. Tony Merendino
tmerendino@servit.net
www.servit.net