Address: 97 Constitution Street
Telephone: 07986 773835
I am keen to develop my analytical and administrative skills, as well as gain more working experience in
participation and running of projects. Also, I am currently working towards a degree in computing, and would like
to make use of the skills I am learning through Open University, as well as skills I am teaching myself, such as web
development and programming.
Iron Mountain: December 2007 to present
Currently maintain day-to-day running of a vault specializing in computer backup media for external
General administration duties including update of daily presentation figures for management.
In charge of ensuring correct fulfillment of environmental policy for site to ISO standard.
Retrieval and re-file of client data within SLA.
Previously, member of project team working for Schlumberger and BP, responsible for administration,
billing, and reporting, along with data processing.
Experience working with client companies at their place of business for various projects.
Deployment to different roles as and when required, including customer service, inbound, and scanning
Site lead in regular projects, including recently the permanent withdrawal of one client’s physicaldata,
requiring recording of which item was on a particular pallet. Customer had a weekly SLA that was always
met on time.
Due to nature of some clients files which are ambiguous as to their nature, regularly employed to correctly
pick out correct items from clients records.
Performs as unofficial supervisoras and when required.
Update certain client’s document NCI as and when required.
Asylum Books and Games: March 2007 to December 2007
Administration of stockdatabase.
Sales and customer inquiries.
Promotions and marketing.
National Australia Bank/Clydesdale Bank: April 2002-February 2007
Expansion and amendment of branch paperwork.
Quality control of work carried out by data entry team to ensure it has been correctly entered.
Resolving of internal and external errors in relation to customer accounts.
Aiding other departments when required .
Investigation of queries on behalf of branches such as possible frauds.
Ensuring that banking practice documentation was kept up to date.
Blockbuster Video: August 1999-April 2002
Sales and customer enquiries.
Updating of customers records.
Cash handling and accounting.
English & Communication - Grade C
Higher National Units – Available upon request
SCQF level 7/FHEQ level4 Courses through Open University (This credit equates to an HNC)
M150- Data, Computing and Information – 30 points - Pass
TU100 - My Digital Life – 60 points - Pass
TM128 - Microsoft Server Technologies – 30 points - Pass
Level 2/Open University
M258 – IT project and service management – 30 point – Grade 4
M269- Algorithms, data structures and computability – 30 point – Grade 4
TT284 – Web Technologies – 30 points – Grade 4
T227 – Change, Strategy & Projects at Work – 30 Points - Ongoing
Level 3/Open University
M364 – Fundamentals of Interaction Design – 30 Points – Grade 4
TM353 – IT Systems: Planning for Success – 30 Points – Grade 4
TM354 – Software Engineering – 30 Points – Ongoing
TM470 – The Computing & IT Project – 30 Points - Ongoing
Have completed courses through Iron Mountain’s internal training system on the following.
Am also currently studying web designing and programming through online provider Treehouse.
Skills and experience
Trained and supervised a new team in quality control for Clydesdale Bank.
Supervised two temporary staff in an asset transferproject in Inverness,in November 2010.
Cover for supervisorwhilst he is on holiday.
Have won awards for customer service for Clydesdale Bank in helping branches resolve problems.
Won awards from Iron Mountain for work ethic and performance in projects.
Regular correspondence with external customers.
Have spent time covering customer service department.
Good working knowledge of Word and Excel 2003 and 2008. Experienced in use of templates for internal
Good general working skills in fixing computer hardware and software problems.
Aware of need to install patches for software and IT security.
Typing speed of 56 words per minute on average.
Proactive in finding constructive,worthwhile tasks to accomplish.
Won an award for having exceeded expected processing of incoming data.
Currently studying part-time to further career.
Very analytically minded. Looks for best way to tackle problem, or offers various solutions to the table for internal
and external clients alike.
Have used analytical methods to recover missing documentation that was not processed correctly from other staff.
Regularly deployed to help other departments.
In general, can pick up new computer systems very quickly.