Group Support Systems - GSS

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Article critical view and Group Support Systems experiences research

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Group Support Systems - GSS

  1. 1. A Pesquisa em SI sobre GSS é Relevante? Information Resources Management Journal Winter 1998 Munir Mandviwalla and Paul Gray Sistema de Apoio à Decisão Prof. Jairo Dornelas Equipe – João Gratuliano e Maria da Conceição 16 de novembro de 2005 NEPSI
  2. 2. Starting Reflection “What information consumes is rather obvious: It consumes the attention of its recipients . . . Human attention is the scarcest resource.” Herbert A. Simon, economist, Nobel Prize winner NEPSI
  3. 3. The Authors Munir Mandviwalla, Paul Gray founding chair of is Professor the MIS Emeritus and department, Founding and Executive Chair of Director, Irwin Information L. Gross Science at eBusiness Claremont Institute, Fox Graduate School of Business and University. He specializes in Management, Temple University information systems, particularly holds a a Ph.D. in MIS also from decision support systems, Claremont Graduate University. His knowledge management, data research interests include warehousing and electronic collaborative systems, electronic commerce. commerce strategy, and the use of prototyping for theory development NEPSI
  4. 4. GSS – Group Support Systems • System to provide computer and communication support for decision making in organizations. • “...facilitate formulation and solution of unstructured problems by a group of people” (DeSanctis and Gallupe) NEPSI
  5. 5. Research Methodology • “Introspective” approach – Looking at the profession – Actual research: recent publications (1990-1995) • Analyze relevance in terms of: NEPSI
  6. 6. Research Methodology 7 (groups) 13 (gss) 13 (gss) 4 (+2 vt) Actual Search (2001-2005) Scirius – Total: 48 (for this presentation) Proquest – Total: 244 Science Direct – Total: 25 NEPSI
  7. 7. Research Methodology The journal have different rates of publications, but the average is relatively constant from 1990 to 1995. NEPSI
  8. 8. GSS Focus and Methodology Theoretical Conceptual S Develop 5% S Issues Archival 14% 14% 3% 3% Case Study S Design 11% Frameork 6% Survey 3% Field 9% Lab Experiment 32% NEPSI
  9. 9. Analysis of GSS Research NEPSI
  10. 10. Action Items NEPSI
  11. 11. Action Items GSS Research should: (a) Estabilish linkages to referent disciplines (b) Emphasize complex tasks and realistic subjects (c) Emphasize experiments that use similar design and that focus on a related topic so that results may be pooled for meta-analytic studies (d) Encourage the continued development and use of qualitative methodologies (e) Encourage theory-based and testable systems development research projects and methodologies (f) Embrace new commercially available technologies (g) Research systems based on different perspectives (h) Expand beyond face-to-face meetings NEPSI
  12. 12. Prioritized List of Action Items (f) Embrace new commercially available technologies (h) Expand beyond face-to-face meetings (b) Emphasize complex tasks and realistic subjects (g) Research systems based on different perspectives NEPSI
  13. 13. (f) Embarce new commercially available technologies • Lotus notes and others have became well know in industry. • These (researched papers) compete for niche markets. Alerts Created more than 10 years ago (before 1988) The problem is that only few organizations actually use these systems or systems like that. NEPSI
  14. 14. GroupSystems NEPSI
  15. 15. GroupSystems meeting rooms NEPSI
  16. 16. GroupSystems meeting rooms in Finland NEPSI
  17. 17. Supporting Lightweight Customization for Meeting Environments NEPSI
  18. 18. (h) Expand beyond face-to-face meetings • GSS resaerch has almost exclusively focused on text as a medium for interacton, even though, drawing, graphic, audio, and video technology have become commonplace in the industry. • As a result... Ignore tasks taht include illustrations, gestures,pattern recognition, body langue, emotion, and so on. • On 82 papers, 64 (78%) focused on face-to-face meeting. • Suggestion for NEPSI – A different interface to GSS using some “game” interaction (RPG, Chess, etc.) NEPSI
  19. 19. Electronic meeting systems domain From 2x2 (time and place) to 2x3x2 (time, place and size) NEPSI
  20. 20. Beyond Meeting Rooms: Community Bar NEPSI
  21. 21. (b) Emphasize complex tasks and realistic subjects • GSS research oversimplify group work • Simple tasks conducted in academic settings (opposed to business settings) • Interaction effects are ignored • Work is considered modular rather than overlaping • Concentrate on preference and brainstorming creativity tasks • Organizations are often reluctant to provide access to “real” subject or settings. • On 67 arcticles, 58% involved the use of students for subject and were conduct in academic settings. NEPSI
  22. 22. Case study: EMS for Councils NEPSI
  23. 23. COLAB NEPSI
  24. 24. COLAB: Boardnoter NEPSI
  25. 25. COLAB applications: Cognoter NEPSI
  26. 26. COLAB applications: Cognoter NEPSI
  27. 27. LiveBoard development: Tivoli NEPSI
  28. 28. Tivoli Screen NEPSI
  29. 29. Tivoli user interface NEPSI
  30. 30. (g) Research systems based on different perspectives • Unfortunately most of the systems in tabe 4, follow a deterministic view. • Determinism by definition limits the scope of research. NEPSI
  31. 31. CaptureLab NEPSI
  32. 32. A chauffeured meeting NEPSI
  33. 33. Executives in CaptureLab NEPSI
  34. 34. Future: smart media spaces? NEPSI
  35. 35. Is IS research on GSS relevant? Yes, because: No, if we consider: • IS invented the concept of decision rooms • Developed HW and SW to implement these rooms • The results of the research studies have illuminated imporant human aspects (i.e. role and use of brainstorm in face-to-face decion oriented meetings.) NEPSI
  36. 36. Discussion NEPSI
  37. 37. Discussion NEPSI
  38. 38. Conclusion NEPSI
  39. 39. Conclusion Computer GSS involve 3 sciences Behavioral Management NEPSI
  40. 40. Links • Grouplab University of Calgary – AB - Canada – http://grouplab.cpsc.ucalgary.ca/papers/ • Department of Computer Sciences – Groupware University of Tampere - Finland (most illustrations in this presentation) – http://www.cs.uta.fi/~ov/gw/intro/index.html Saila Ovaska NEPSI

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