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Powerpoint 2 Session 2 Talking Without Meeting

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Delivering Internet Based Guidance Services

Second presentations - session 2

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Powerpoint 2 Session 2 Talking Without Meeting

  1. 1. Core Guidance Skills <ul><li>Could include…. </li></ul><ul><li>Contracting </li></ul><ul><li>Listening </li></ul><ul><li>Questioning </li></ul><ul><li>Challenging </li></ul><ul><li>Handling information </li></ul><ul><li>Managing the structure </li></ul>
  2. 2. E-guidance is different because.. <ul><li>We don’t physically meet the young person </li></ul><ul><li>There is no visual connection (unless webcam) </li></ul><ul><li>Unless stated, no context or background </li></ul><ul><li>Communication is written and could be misinterpreted </li></ul><ul><li>But young people may feel more comfortable and be able to access help more easily </li></ul>
  3. 3. New Skills to Develop.. <ul><li>Technical skills: use of the medium, keyboard </li></ul><ul><li>Analysing text, comprehension (“listening”) </li></ul><ul><li>Use of written word to convey warmth, build rapport and show empathy </li></ul><ul><li>Writing a clear, concise, well presented reply </li></ul><ul><li>Delivering appropriate levels of information </li></ul><ul><li>Based on work in done in HE sector – see further reading </li></ul>
  4. 4. But core guidance skills still needed to…… <ul><li>Contract, agree expectations and what can be achieved </li></ul><ul><li>discuss confidentiality </li></ul><ul><li>question and clarify </li></ul><ul><li>summarise and reflect back </li></ul><ul><li>handle information needs appropriately </li></ul><ul><li>help young people to plan ahead </li></ul><ul><li>refer young people for more support </li></ul><ul><li>Now back to the wiki! </li></ul>

Delivering Internet Based Guidance Services Second presentations - session 2

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