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Consumers expect great Website experiences and won’t tolerate a site that performs poorly. Your site technology is becoming more complex to manage and if not done right, can actually have a negative impact on customer experience. Following best practices for evolving your site – based upon your customers’ needs -- is critical to improving customer satisfaction.
What You Will Learn:
Join our featured speaker, Megan Burns, a customer experience expert from independent research firm Forrester Research, Inc. to learn about:
* How satisfied consumers are with Website experiences
* Best practices for improving your online experience
* The impact of Web application performance on your Website experience
* How to put best practices into action without slowing down your site