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Golden Gate BPO Solutions - Belize City, Belize

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Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a multi-channel contact center with a capacity of 550 workstations in Belize in January of 2014. The Belize City location was established to handle inbound customer service and sales support calls primarily in English that originate in the United States.

Golden Gate BPO’s expansion into Belize came via an operating partnership with Transparent BPO. The group entered the region in 2009, spent the last several years assembling the finest management team, enhancing operational best practices and then constructing a new state-of-the-art Contact Center facility, all of which have set the standard in Belize.

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Golden Gate BPO Solutions - Belize City, Belize

  1. 1. ! Golden!Gate!BPO!Solutions! Belize!City,!Belize! Transparent!BPO!
  2. 2. ! 2" Resource" "Perspective" Relationships" " " Golden!Gate!BPO!Company!Overview! Founded!in!2006,!Golden!Gate!BPO!Solutions!provides!multi?channel!contact!center,!customer! engagement!and!business!process!outsourcing!services!on!behalf!of!its!clients.! We!have!a!passionate!team!and!innovative!approach!that!allows!us!to!deliver!small!and!large! scale!high!touch!outsourcing!solutions,!enhancing!each!stage!of!the!customer!relationship! management!life!cycle!to!acquire,!retain!and!support,!grow!and!optimize!customer! relationships.! Our!customer!engagement!centers!are!located!in!the!United!States,!Dominican!Republic,!Belize,! and!the!Philippines,!from!which!we!offer!multi?lingual!voice,!email,!web!chat,!social!media,! back?office,!online!help!desk!and!automated!support.! In!addition,!we!provide!strategic!consulting,!legal,!and!advisory!services!for!many!clients! spanning!business!and!operational!improvement!and!restructuring,!financial!analysis!and! planning,!technology!procurement!and!implementation,!and!sales,!marketing!and!brand! enhancement.! Golden!Gate!BPO!Solutions!helps!organizations!to!define!and!produce!extraordinary!customer! engagement!strategies!and!business!results.!!Our!work!provides!increased!customer!loyalty!and! superior!results!for!our!clients.! Our!real!value!is!in!who$we$are!not!just!in!what!we!do.!!Whether!our!engagement!is!strategic!or! operational,!we!make!things!happen.!!We!enable!people!to!bring!out!the!best!in!themselves!in! even!the!most!difficult!situations!and!we!do!what!it!takes!to!get!results.!! The!leadership!team!consists!of!finance!and!legal!specialists,!operational!experts,!and!customer! engagement!strategists.!We!understand!the!strategic!and!operational!challenges!many!clients! face!and!have!the!knowledge!and!breadth!of!experience!to!help!them!succeed.!!In!addition!to! our!experience!and!insight,!our!team’s!real!expertise!lies!in!how!we!apply!it!and!what!drives!us! every!single!day!?!our!commitment!to!always!be!a!resource,!understand!your!needs,!provide! transparent!advice!and!take!actions!centered!by!perspective!(based!on!our!own!successes!and! failures)!and!forging!life?long!personal!and!business!relationships.! !
  3. 3. ! 3" Transparent!BPO!Overview! Transparent!BPO!was!founded!to!provide!its!clients!with!superior!telemarketing!services! and!business!process!outsourcing!at!competitive!pricing.!Our!state?of?the?art!system! development!and!IT!support!allows!for!seamless!integration,!resulting!in!a!transparent! business!relationship.! As!one!of!the!fastest?growing!countries!in!Central!America,!Belize!is!a!perfect!fit!for!our! operations.!It!offers!an!educated!English?speaking!population,!reliable!telecommunications! and!an!overall!friendly!environment.! Our!agents!undertake!a!two?week!training!program!that!provides!them!with!the!skills!to! become!an!elite!call!center!group.!While!training!focuses!on!providing!quality!sales!and! customer!service!for!our!clients,!we!want!to!train!and!educate!agents!so!they!become!well? rounded!professionals!with!skills!that!will!translate!to!other!career!opportunities.! Understanding!that!agents!are!the!backbone!of!our!business,!Transparent!BPO!offers! competitive!salaries,!bonuses!to!the!top!performing!agents,!comprehensive!health!benefits,! sick!leave!and!paid!vacation!time,!and!most!importantly,!a!clean!and!safe!work! environment.!We!are!interested!in!providing!good!quality!jobs!and!a!high!level!of!training! for!the!people!of!Belize.! • 2009 - Founded by US Group Motivated to Improve the Outsourcing Experience • 2012 - TBPO Completes Construction of New 20K Feet Facility in Belize City • 2013 – TBPO Reaches 315 Employees Serving the US Market • Corporate, IT and Contact Center Located in Baltimore, MD • Contact Center, HR and Administration in Belize City, Belize • 325 Employees / 550 Total Workstation Capacity in Belize City • Outsourced Provider with Multi-Channel Contact Center Capabilities • Operational Efficiencies Enhanced by Customized Technology Tools & Solutions • TBPO Founded on Premise of Providing Client Visibility, Sound Management and Oversight, Informative Communications and Reporting and Superior Contact Center Technology ! 550"Workstations" Native"English" Bi<Lingual" Multi<Channel" "
  4. 4. ! 4" • English(is(the(Official(Language.(! • About&40&%&of&population&speaks&Spanish&as&a&second&language.&! • One$of$the$fastest$growing$countries$in$Central$America! • Population*of*333,200*with%30%%of%population%in%Belize%City! • Approximately-5,000-Students-Graduate-and-Join-the-Workforce-Every-Year,-Including-1,400-from-JUCO,-520- from%Universities%and%the%balance%from%Vocational%Training%Institutes! • Fixed&Currency&Rate&vs.$USD$preventing)Foreign#Exchange#Fluctuations! • With%Near%Shore/LACAR%Economics,%Belize%is%a%Lower%Cost%Value%Destination%for%US%Companies! • Enhanced(quality(of(Service,(Technology(and(Human(Capital! • Shortest(Flight(Time(from(US(Among(All(Central(American(Locations! ! Country(and(City%Overview! Copyright)2015!Golden'Gate'BPO'Solutions,'LLC!
  5. 5. ! ! !! Golden!Gate!BPO!Solutions,!LLC! Corporate!Office! The!Bell!Tower!at!Weston!Town!Center! 1792!Bell!Tower!Lane! Weston,!FL!33326! 888?501?8368! www.GoldenGateBPO.com!

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