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New Generation of Collaboration


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As employees have moved out of traditional offices to work from their homes, oftentimes hundreds of miles from their companies’ headquarters, business have turned the new generation of collaboration tools to keep their dispersed teams connected, regardless of location. In fact, telecommuting is turning into one of the important reasons companies are turning to cloud-based Software-as-a-Service options.

Collaboration tools like video conferencing, web collaboration and unified messaging have become the all-encompassing platforms that keep teleworkers plugged in to business, wherever they may be.

Equipped with an enterprise collaboration solution, employees can use the Internet to power real-time communications capabilities, including voice, instant messaging and web collaboration, and to hold meetings with audio, video and web conferencing tools.

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New Generation of Collaboration

  2. 2. Today’s globalized work environment is comprisedof partners, peers and clients around the world.Dispersed employees can’t always head to theboardroom to make a decision or stop by a teammember’s office to discuss ideas; they need thetools to be able to communicate effectivelyregardless of location.
  3. 3. The Rise of the Networked EnterpriseA survey of 4200 global executives found thatthree types of networked organizations are slowlyadopting collaborative tools:› Internally Networked Organizations› Externally Networked Organizations› Fully Networked Enterprises.
  4. 4. The Rise of the Networked EnterprisePercentage of enterprises that collaboration tools wereextremely integrated into employees’day-to-day work.Fully NetworkedEnterprises80%Externally NetworkedOrganizations45%Internally NetworkedOrganizations49%
  5. 5. The Benefits of a Network-Centric Approach to BusinessInternal PurposesIncreased speed of access to knowledgeReduced communication costsIncreased speed of access to internalExpertsDecreased travel costsIncreased employee satisfactionReduced operational costsReduced time to market for products andservicesIncreased number of successful innovationsfor new products or services
  6. 6. Customer-Related PurposesIncreased effectiveness of marketing› Awareness› Consideration› Conversion› LoyaltyIncreased customer satisfactionReduced market costsReduced support costsReduced travel costsReduced time to market for products andservicesIncreased number of successful innovationsfor new products or servicesIncreased revenuePartner, Supplier and ExternalExpert PurposesIncreased speed of access to knowledgeReduced communication costsIncreased satisfaction of suppliers, partnersand external expertsIncreased speed of access to external expertsReduced travel costsReduced time to market for products andServicesReduced supply chain costsReduced product development costsThe Benefits of a Network-Centric Approach to Business
  7. 7. Measuring the ROI of Collaboration ToolsCompanies that adopt collaboration tools and usethem both internally and externally will see asignificant reduction in operational costs. Businessesthat haven’t already can migrate from a private branchexchange (PBX) to IP telephony to reduceinfrastructure costs. Because services are delivered overthe Internet and managed by the provider, the need forIT management to update technology infrastructures iseliminated.
  8. 8. 100% ROI payback period ofcollaboration investments21 to 40MonthsMeasuring the ROI of Collaboration ToolsNumber of companies that see apositive return on their investment80%
  9. 9. Data from the McKenzie Global Institute surveyshows when collaborative tools are widelyadopted and integrated into employees’dailyworkflows, these technologies can also boost acompany’s financial performance and marketshare.Capturing Competitive Advantage
  10. 10. Capturing CompetitiveAdvantagePercentage of companies usingcollaborative tools in some way thatreport market share gains againstcompetitors and higher profit margins27%Likelihood of realizing marketshare gains and higher profitmargins by using collaborativetools both internally and externally50%
  11. 11. The Solutions that Make the Fully Networked Enterprise PossibleMany businesses can achieve the benefits ofcollaboration through an investment in unifiedmessaging, video and web conferencing services.Selecting the right collaboration technology toenhance business processes and making meetingsmore efficient begins with understanding yourparticular organizational needs and pairing thoseneeds with the optimal collaboration solution.
  12. 12. The Solutions that Make the Fully Networked Enterprise PossibleUNIFIED COMMUNICATIONSGives employees the versatility to communicate in away that best suits their individual needs.InstantMessaging Presence Call Control Soft PhoneSynchronizedPreferences
  13. 13. HDMulti-PointVideoFullInteroperabilityData SharingHD VideoFully HostedThe Solutions that Make the Fully Networked Enterprise PossibleVIDEO CONFERENCINGCreates a conference room without walls that givesemployees the anywhere access that professionals need.
  14. 14. The Solutions that Make the Fully Networked Enterprise PossibleWEB CONFERENCINGLets participants see the same presentation at the sametime, ensuring that all attendees are on the same page.Screen Sharing Facilitate GroupMeetingsTraining Tool Live Recording