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The New Generation of Collaboration

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Today's globalized work environment is comprised of partners, peers and clients around the world. Dispersed employees can't always head to the boardroom to make a decision or stop by a team member's office to discuss ideas; they need the tools to be able to communicate effectively regardless of location.

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The New Generation of Collaboration

  1. 1. The Rise of the Networked Enterprise THENEWGENERATIONOFCOLLABORATION Today’s globalized work environment is comprised of partners, peers and clients around the world. Dispersed employees can’t always head to the boardroom to make a decision or stop by a team member’s office to discuss ideas; they need the tools to be able to communicate effectively regardless of location. Internal Purposes Increased speed of access to knowledge Reduced communication costs Increased speed of access to internal experts Decreased travel costs Increased employee satisfaction Reduced operational costs Reduced time to market for products and services Increased number of successful innovations for new products or services Customer-Related Purposes Increased effectiveness of marketing ›› Awareness ›› Consideration ›› Conversion ›› Loyalty Increased customer satisfaction Reduced market costs Reduced support costs Reduced travel costs Reduced time to market for products and services Increased number of successful innovations for new products or services Increased revenue Partner, Supplier and External Expert Purposes Increased speed of access to knowledge Reduced communication costs Increased satisfaction of suppliers, partners and external experts Increased speed of access to external experts Reduced travel costs Reduced time to market for products and services Reduced supply chain costs Reduced product development costs 80% Number of companies that see a positive return on their investment 100% ROI payback period (in months) of collaboration investments 21 to 40 Percentage of companies using collaborative tools in some way that report market share gains against competitors and higher profit margins 27% Likelihood of realizing market share gains and higher profit margins by using collaborative tools both internally and externally 50% A survey of 4200 global executives found that three types of networked organizations are slowly adopting collaborative tools: Internally Networked Organizations, Externally Networked Organizations, and Fully Networked Enterprises. Percentage of enterprises that collaboration tools were extremely integrated into employees’ day-to-day work. Fully Networked Enterprises 80% Externally Networked Organizations 45% Internally Networked Organizations 49% In many industries, new competitive battle lines may form between companies that use collaboration tools in sophisticated ways and companies that feel uncomfortable with new web-powered technologies. “ “ The Benefits of a Network-Centric Approach to Business Measuring the ROI of Collaboration Tools Capturing Competitive Advantage The Solutions that Make the Fully Networked Enterprise Possible Companies that adopt collaboration tools and use them both internally and externally will see a significant reduction in operational costs. Businesses that haven’t already can migrate from a private branch exchange (PBX) to IP telephony to reduce infrastructure costs. Because services are delivered over the Internet and managed by the provider, the need for IT management to update technology infrastructures is eliminated. Data from the McKenzie Global Institute survey shows when collaborative tools are widely adopted and integrated into employees’ daily workflows, these technologies can also boost a company’s financial performance and market share. Enterprises today are using collaboration tools to do the same things better and more efficiently -- not to do things differently. The companies in the study that were classified as market leaders with a top-ranking industry market share were also the companies with high levels of organizational collaboration. “ “ Many businesses can achieve the benefits of collaboration through an investment in unified messaging, video and web conferencing services. Selecting the right collaboration technology to enhance business processes and making meetings more efficient begins with understanding your particular organizational needs and pairing those needs with the optimal collaboration solution. UNIFIED COMMUNICATIONS Gives employees the versatility to communicate in a way that best suits their individual needs. Lets participants see the same presentation at the same time, ensuring that all attendees are on the same page. Creates a conference room without walls that gives employees the anywhere access that professionals need. VIDEO CONFERENCING WEB CONFERENCING HD Instant Messaging Multi-Point Video Screen Sharing Facilitate Group Meetings Training Tool Live Recording Full Interoperability Data SharingHD VideoFully Hosted Presence Call Control Soft Phone Synchronized Preferences SOURCES MCKENZIE GLOBAL INSTITUTE SURVEY | ORACLE EXADATA CASE STUDY

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