Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

IT Service & Asset Management Better Together

Service-desk tickets. Lost laptops. End-user complaints. Too often IT teams get stuck being reactive rather than proactive. But what if you could do more than simply react?

In this webinar you’ll gain the insights you need to solve business problems proactively with IT Service (ITSM) and IT Asset Management (ITAM) working together.

Our panel of speakers discussed real-world use cases where combining ITSM and ITAM processes, data and insights can be part of an overall plan to maximize operational efficiencies and improve service delivery, while also optimizing compliance and cost.

Related Books

Free with a 30 day trial from Scribd

See all
  • Be the first to comment

  • Be the first to like this

IT Service & Asset Management Better Together

  1. 1. 05/26/2021 IT Service & Asset Management Better Together Webinar
  2. 2. Agenda • Introductions • From Cookie Monster, Burning Laptops To Mystery Routers • Common Pain Points • ITSM & ITAM Together • Combined Use Cases • Key Benefits • Q&A
  3. 3. Copyright © 2021 Ivanti. All rights reserved. Phil Bowermaster Dave Martinez Mareike Fondufe
  4. 4. Do you have a Cookie Monster in your organization?
  5. 5. Reactive Approach BEFORE • Incomplete asset list and history​ • Easier for assets to ‘fall through the cracks’​ • Introduces risks and security vulnerabilities Proactive Approach AFTER • Better visibility on assets and their history​ • Correlate with incident information for ‘last touch’​ • Improved tracking and risk management processes Cookie Monster
  6. 6. Do you suffer from “Burning Laptop Syndrome”?
  7. 7. Reactive Approach BEFORE • Staff resources spending time on ‘one-off’ resolutions​ • Lack of visibility to all possible replacement devices​ • Potentially missing larger vendor issues Proactive Approach AFTER • Immediately identify as warranty issue​ • Quickly get employee productive​ • Quantify potential risk pool​ • Determine corrective actions with vendor Burning Laptop Syndrome
  8. 8. Copyright © 2021 Ivanti. All rights reserved. Mysterious Routers
  9. 9. Copyright © 2021 Ivanti. All rights reserved. Reactive Approach BEFORE • Missing information • Purchasing information and assets not linked • Vulnerable to cyber- attacks Proactive Approach AFTER • Asset Discovery and Inventory • Integrated Purchase and Contract Management​ • Improved security processes Mysterious Routers
  10. 10. POLL What are you using to track your IT assets?
  11. 11. RESULT 43% of organizations use spreadsheets to track their IT Assets
  12. 12. Copyright © 2021 Ivanti. All rights reserved. Common Pain Points Risk • Lost or stolen assets • Shadow IT • Users don’t return used equipment • Security team needs accurate asset allocation details Productivity • Refresh falling behind, users frustrated with old devices • On-boarding new employees is taking too long • Productivity loss due to system downtime Efficiency • Tracking assets with multiple spreadsheets, no confidence in data • Using basic discovery solutions, but not happy with results • No integration of purchasing and stock information Financial • Over-buying software to protect against audits • Executives unable to forecast or plan • No ability to link contracts to assets, no proactive notifications when contracts are expiring or renewing
  13. 13. IT Service and Asset Management Together
  14. 14. Copyright © 2021 Ivanti. All rights reserved. From Silo IT to Combined ITSM & ITAM Logging Tickets Re-keying Information Over Checking Spreadsheets Swivel Chair Management SILOS Proactive Remediation Automated Processes Audit Defense One Platform COMBINED Empowering IT to be a Strategic Business Partner
  15. 15. Copyright © 2021 Ivanti. All rights reserved. IT Asset Management IT Service Management Incident, Problem, Change, Release CMDB/AMDB Request Catalog Users Stock, Product Catalog, Contracts, Vendors
  16. 16. Copyright © 2021 Ivanti. All rights reserved. Crawl – Walk – Run Time & Effort Value to business Build the foundation Manage the process Optimize for growth
  17. 17. Copyright © 2021 Ivanti. All rights reserved. Empower Users with Self Service Reactive Approach BEFORE • Long response times & fulfillment delays​ • Manual hand-offs and coordination​ • Unnecessary additional license purchases Proactive Approach AFTER • Self-service requests fulfilled quickly and painless​ • Licenses reclaimed - IT budget optimized​ • User productivity stays high
  18. 18. Copyright © 2021 Ivanti. All rights reserved. Accelerate Incident Management​ Reactive: “One-Off” Approach​ BEFORE • Missing information that could help​ • Lower employee productivity with long resolution times​ • Potential for missing lower cost approaches Proactive: Navigate the Landscape AFTER • Faster resolution times – see all relevant asset information • Take proactive approach with users​ • Check potential risk for incident type
  19. 19. Copyright © 2021 Ivanti. All rights reserved. Proactively Manage Problem Assets​ Reactive: “One-Off” Approach​ BEFORE • Siloed problem data​ • Lower employee productivity with long resolution times​ • Potential for missing lower cost approaches Proactive: Don’t Fix - Replace AFTER • Correlated problem and asset data​ • Take proactive approach with users​ • Change process for downloading application (if warranted)
  20. 20. Copyright © 2021 Ivanti. All rights reserved. Effective Change Management​ Incomplete Insight BEFORE • Unclear view what licenses may already be available​ • Risk from unknown add-on license requirements​ • Potential for post-rollout ‘clean up’ More Successful Outcomes​ AFTER • Identify licensing and configuration risks early​ • Licenses reclaimed - IT budget optimized​ • More successful emergency changes
  21. 21. POLL Do your service management processes automatically have visibility into asset information?
  22. 22. RESULTS 31% No 43% Sometimes 26% Yes
  23. 23. BEFORE AFTER Static data Days Silo information Correlated service and asset data Minutes Insights to take action
  24. 24. Copyright © 2021 Ivanti. All rights reserved. IT Service & Asset Management Together Complete Lifecycle Visibility Faster Incident Response Time Proactive Remediation Effective Change Management Enhanced Self Service License Optimization
  25. 25. Copyright © 2021 Ivanti. All rights reserved. Expand from a solid foundation Marketing Finance Legal
  26. 26. Copyright © 2021 Ivanti. All rights reserved. See you next time Forrester – Future of IT Operations Fix Incidents before they happen JUNE 23 JUNE 3
  27. 27. Copyright © 2021 Ivanti. All rights reserved.

×