Your Wiki Is Not Wikipedia

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This is a presentation delivered at Web 2.0 Expo in April 2009. The video can be seen at

http://blogs.atlassian.com/news/2009/04/wiki_theater_yo.html

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  • According to Wikipedia, there are these things called “enterprise wikis” that are used in companies and organizations for knowledge sharing. Which is interesting, because isn’t that what wikipedia does? Is wikipedia an enterprise wiki? If it’s not, then what is an enterprise wiki and how does it differ from Wikipedia? That’s the question I’m going to try to answer right now.
  • Your Wiki Is Not Wikipedia

    1. 1. Your Wiki isn’t Wikipedia <ul><li>Presenter: Jon Silvers </li></ul>
    2. 2. About Us <ul><li>Global Software company </li></ul><ul><li>15,000+ customers 110+ countries </li></ul><ul><li>Over 100+ million dollars in revenue </li></ul><ul><li>Highly Transparent and open </li></ul>
    3. 3. Our Wiki <ul><ul><li>9,000 organizations in 93 countries </li></ul></ul><ul><ul><li>Over 325 third-party plugins </li></ul></ul><ul><ul><li>On-Premise and SaaS offerings </li></ul></ul>
    4. 4. Brilliant!
    5. 5. Def: “Enterprise Wiki” <ul><li>“ An enterprise wiki or corporate wiki is a wiki used in a corporate (or organisational) context, especially to enhance internal knowledge sharing.” </li></ul>Source: Wikipedia
    6. 6. Solving Business Problems Team Collaboration Knowledge Management External Communities Web Publishing Business Dashboards Intranets
    7. 7. Points of differentiation Audience Organization Accountability
    8. 8. Points of differentiation Audience Organization Accountability
    9. 9. Audiences <ul><li>Wikipedia: Everyone </li></ul><ul><li>Enterprise wiki: Only who you invite </li></ul>
    10. 10. Permissions <ul><li>View </li></ul><ul><li>Add </li></ul><ul><li>Edit </li></ul><ul><li>Comment </li></ul><ul><li>Attach </li></ul><ul><li>Delete </li></ul>
    11. 11. Points of differentiation Audience Organization Accountability
    12. 12. Wikipedia
    13. 13. Confluence organized how you work <ul><li>Sales team </li></ul><ul><li>IT </li></ul><ul><li>Marketing </li></ul><ul><li>Human resources </li></ul><ul><li>Manufacturing </li></ul><ul><li>Customer support </li></ul><ul><li>Executive </li></ul><ul><li>Director-level </li></ul><ul><li>Projects </li></ul><ul><li>Customer-facing </li></ul><ul><li>Partners </li></ul>
    14. 14. Points of differentiation Audience Organization Accountability
    15. 15. Accountability <ul><li>Wikipedia: essentially none * </li></ul><ul><li>Enterprise wiki: tied to LDAP; there is no such thing as anonymous </li></ul>* therefore a confederacy of “editors” was created to police the site
    16. 16. Summary <ul><li>Organized by spaces </li></ul><ul><li>Invite only </li></ul><ul><li>Collaboration, knowledge sharing </li></ul><ul><li>Tied into LDAP for tracking and auditing </li></ul>Enterprise wiki Wikipedia <ul><li>One big ocean </li></ul><ul><li>Open to everyone </li></ul><ul><li>Factual Information </li></ul><ul><li>Virtually anonymous </li></ul>
    17. 17. Upcoming Presentations

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