Stop Worrying! And love the workflow

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Stop Worrying! And love the workflow

  1. 1. Stop Worrying!and the workflowEmma Rush 2
  2. 2. 3
  3. 3. Agenda• Overview of the problem project• Pain points• Setting up a workflow • Approach • How we used the workflow and JIRA to take the pain away 4
  4. 4. The Project - Micro Videos• A library of training videos • Hundreds of videos • Focusing on specific tasks • Very short • Several stages in production 5
  5. 5. 6
  6. 6. Ease the workload
  7. 7. Project Problems• Labour Intensive• Changes difficult to apply• Lack of clarity 8
  8. 8. Management Problems• Not working well with high volume• Problems on the horizon• Need a searchable video library 9
  9. 9. Process Mayhem 10
  10. 10. Reporting Problems• No Reporting • Lack of visibility • Canʼt delegate tasks 11
  11. 11. Productivity Problems• Abundance of Time Suck • Manual Reports • Lots of page editing 12
  12. 12. No Clear Pathway 13
  13. 13. Needs• Process Clarity• Searchable Library• Management Reporting• Increased Productivity 14
  14. 14. Headache 15
  15. 15. Use Confluence?• Ad-hoc Workflows• Scaffolding• Reporting• Chart Macros• Advanced Search• Some Bespoke Work 16
  16. 16. “ ” Use the right application for the task. 17
  17. 17. JIRA Panacea 18
  18. 18. Where to begin? 19
  19. 19. Learn by sketching 20
  20. 20. Configuring Fields and Screens http://bit.ly/mGAD78 21
  21. 21. “ When learning workflows, hands on, practical experience is vital ” 22
  22. 22. http://bit.ly/aXJuRc 23
  23. 23. Enlightenment 24
  24. 24. “ The pen is mightier than the mouse. (in the first instance) ” 25
  25. 25. Planning• Important Stages in the Process• Stages and Linked steps• Transitions• Screens and Custom Fields• Roles and Notifications 26
  26. 26. 27
  27. 27. 28
  28. 28. “ Collaborate with stakeholders early to get the best design for your workflow ” 29
  29. 29. Everyone loves a flowchart 30
  30. 30. Planning• Learn JIRA Admin Concepts• Try out example workflows• Make your plans on paper• Convert plans into something you can share• Improve with feedback, iteratively• Build 31
  31. 31. 32
  32. 32. Video Requested Video AcceptedCreate Requirements Get Review Create Script Get Review Create Video Get Review Publish 33
  33. 33. Kaizen up your process• Process can be constantly improved• See problems clearly, early 34
  34. 34. Clear Pathway 35
  35. 35. Using JIRA 1• One Project for Training videos• One Issue Type 36
  36. 36. The Boiler Plate 37
  37. 37. Reporting• Use statuses for reporting How many tickets are open Which status they are in Where the bottlenecks are 38
  38. 38. Reporting “ Reporting. The key to getting a project on track ” 39
  39. 39. project = TRAINVIDS AND issuetype=”Training Video” AND status = Open 40
  40. 40. Dashboards 41
  41. 41. 42
  42. 42. 43
  43. 43. 44
  44. 44. 45
  45. 45. “ Dashboards put information that your team needs at their fingertips ” 46
  46. 46. Ticket Wrangling 47
  47. 47. How to keep on top of your tickets• What information will you need to find quickly?• Make custom fields to suit keeping content fresh find tickets for specific software version 48
  48. 48. 49
  49. 49. 50
  50. 50. 51
  51. 51. 52
  52. 52. 53
  53. 53. Issue Management 54
  54. 54. Reflections• Pimping out the workflow with Conditions• Custom Fields Vs Components and Versions• Additional options in the workflow 55
  55. 55. I the workflow 56
  56. 56. “ Get your project on track. Put it in a JIRA workflow ” 57
  57. 57. Manage Process• Reporting• Visibility• Added Review and Testing into the Process 58
  58. 58. I the workflow 59
  59. 59. Attribution• Process Mayhemhttp://www.flickr.com/photos/bispham2/3997915098/• Unclear Pathhttp://www.flickr.com/photos/osucommons/3230009752/• Enlightenmenthttp://www.flickr.com/photos/40230585@N08/3695173456/ 60
  60. 60. Attribution• Wranglinghttp://www.flickr.com/photos/nationallibrarynz_commons/4535966085/sizes/o/in/photostream/• Boiler Platehttp://www.flickr.com/photos/mk94577/4081258769/ 61
  61. 61. !"#$%&&(!"#$%&" (")* 62
  62. 62. !"#$%&&(!"#$%&" (")* 63
  63. 63. A Brief History... 64
  64. 64. JIRA Text-Based Editor 65
  65. 65. JIRA Text-Based Editor GOOD BAD• Better than XML • No Visual Representation• Part of Core JIRA • Requires Lots of Planning • Not Very Intuitive • Frustrating 66
  66. 66. JIRA Text-Based Editor V Y O O G R O T N 67
  67. 67. SysBliss Workflow Designer 68
  68. 68. SysBliss Workflow Designer GOOD BAD• Prettier than text • Looks Different than JIRA• Visualizes Workflows • Takes Over Entire Interface • Lots of Right-Clicking • Does Basically what JIRA Does 69
  69. 69. SysBliss Workflow Designer ut , b y E v V r o o G OL O N 70
  70. 70. JIRA 4.4 Workflow Designer 71
  71. 71. JIRA 4.4 Workflow Designer• Built Into JIRA• Clean UI matches JIRA• No Right-Clicks• Functions Not Possible in Core Editor• UX Enhancements = SPEED• View Workflow From Any Issue• 120+ Issues/Features Resolved 72
  72. 72. !"#$%&&%!!"#$%&"()"*+ 73
  73. 73. Up-Front Workflow Design• Workflow Creator is not the Consumer• Back and Forth - “Can you see it now?” • Paper / White Boarding • Gliffy *nod* • Never catch everything• Consumers Have No View into Problem Areas• Difficult to Revise Once Implemented 74
  74. 74. Iterative Workflow Design• Easy Creation: The Diagram IS the Workflow• Consumer View Enables Collaboration• Easy Revision: The Diagram IS the Workflow• PNG Export Enables Workflow Diffs• Donʼt Feel Like You Have To “Get It Right”• Ongoing Collaboration = More Beer! 75
  75. 75. Initial Collaborative Design 76
  76. 76. Workflow Test Run(read-only workflow views) • Controlled by JIRA Permissions • Link on View Issue Screen • Highlights the Current State 77
  77. 77. Update and Publish 78
  78. 78. A Workflow ForMaking Workflows 79
  79. 79. An Educational Video 80
  80. 80. Summary• Collaborate on Initial Design in Workflow Designer • Super Fast Edits • Immediate Feedback• Test Workflow in JIRA • Donʼt Worry About Breaking Stuff • Easy to Change• Freedom to Grow Workflow Over Time 81
  81. 81. Try It Now! http://atlss.in/jiraeap 82

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