JIRA Mobile Connect: Managing feedback from mobile users

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  • You know - Its 2011, and building beautiful Web Apps can still be really really hard at times.\nI don’t know about you guys, but creating web-apps sometimes really, really sucks.\nSo last year, I thought I’d take a look at how the other-side get by, and taught myself to Code Objective-C for the iPhone.\n
  • I was sold on this sexy looking piece of hardware, that I could carry around in my pocket.\nI love the fact you can write an app for this lovely closed system, and it “just works”.\nOr so I thought...\n
  • I was sold on this sexy looking piece of hardware, that I could carry around in my pocket.\nI love the fact you can write an app for this lovely closed system, and it “just works”.\nOr so I thought...\n
  • Finalist in FedEx\nAndroid Spike\n
  • * comments from iTunes are very tedious to retrieve for other regions\n(comments not as bad as YouTube, but...)\n
  • before their 1 star review hits iTunes\n see iTunes 1 star reviews\n Crash Reports in iTunes are anonymous and not submitted in real time\n No user likes an App that crashes \n Retrieving Crash Reports via iTunes is tedious\n Observe your App in the REAL WORLD\n Sexy Feedback view out-of-the box\n Talk to your angry users\n Spot trends in your crashes/bugs\n
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  • Just by setting a boolean flag, you can also have the user’s location submitted with their feedback...\n
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  • JIRA Mobile Connect: Managing feedback from mobile users

    1. 1. JIRA Mobile ConnectManaging feedback from Mobile usersNick Pellow (@niick)Developer, Atlassian 2
    2. 2. CSS3ISALSOAWESOME 3
    3. 3. 4
    4. 4. 4
    5. 5. Your App Will Crash. What will you do when it does? 5
    6. 6. What are you doing now?• Nothing• Email• iTunes• Other? 6
    7. 7. Tighten your Feedback Loop 7
    8. 8. Leverage the power of JIRA• You’ve got JIRA? make the most of it• Email, RSS, Activity Stream• Reduce context switching• Reporting via JQL 8
    9. 9. Data Input 9
    10. 10. Text 10
    11. 11. Camera 11
    12. 12. Touch 12
    13. 13. Voice 13
    14. 14. GPS 14
    15. 15. Meta DataCustom Data 15
    16. 16. 16
    17. 17. 17
    18. 18. 18
    19. 19. 19
    20. 20. 20
    21. 21. 21
    22. 22. Demo... 22
    23. 23. We want your Feedback!• atlassian.com/jmc• jmc@atlassian.com• Open Source• currently αlphα• Android coming soon 23
    24. 24. “ Feedback is the breakfast of champions. ” Ken Blanchard, how2lead App 24

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