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Governing JIRA at Scale - Jordan Dea-Mattson

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At Yahoo, we've created a set of processes that allow us to scale JIRA for a very large number of users, thanks to our partnership with ServiceRocket. We even offer a self-service setup for some aspects. Discover what we do (and don't) allow users to ask for.

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Governing JIRA at Scale - Jordan Dea-Mattson

  1. 1. #atlassian
  2. 2. Governing JIRA at Scale JORDAN DEA-MATTSON • CHEF DE CUISINE • YAHOO
  3. 3. Lessons Learned Flexibility Costs Setting Expectations Expect to Automate
  4. 4. Just because you can configure JIRA every which way, doesn’t mean you should.
  5. 5. Most JIRA instances just grew
  6. 6. Where “Just Grew” looks like this!
  7. 7. This makes them hard to manage, automate and upgrade
  8. 8. These costs never decrease or end
  9. 9. Lessons Learned Flexibility Costs Setting Expectations Expect to Automate
  10. 10. Don’t advertise anything that is difficult to manage
  11. 11. The Unreachable Utopia: Just one of every JIRA scheme
  12. 12. Not everyone will be happy!
  13. 13. Democracy is the worst form of government except all those other forms that have been tried ” Winston Churchill “
  14. 14. Define your process for making changes to JIRA in JIRA
  15. 15. Is Easier to Edit than to Create
  16. 16. Is Easier to Add than to Remove
  17. 17. Start Small and Grow As Required
  18. 18. Lessons Learned Flexibility Costs Setting Expections Expect to Automate
  19. 19. Yahoo Tools supports the whole company
  20. 20. We have finite time and finite resources
  21. 21. So we automate everything.
  22. 22. But be careful!
  23. 23. Special cases tend to break automation
  24. 24. We are all special cases Albert Camus ” “
  25. 25. No, we don’t want any special cases
  26. 26. Consistency is what lets you govern JIRA at scale
  27. 27. Our Conclusions
  28. 28. KISS is good. We like KISS.
  29. 29. But KICS is better “Consistent”
  30. 30. Thank you! JORDAN DEA-MATTSON • CHEF DE CUISINE • YAHOO
  31. 31. I’m Jordan Dea-Mattson and I’ve introduced JIRA into five organizations. I’ve also worked with Matt Doar and ServiceRocket for years as well. They’ve introduced JIRA into hundreds of organizations But I’m here to talk about my sixth one. This time it’s for Yahoo. So how big is Yahoo these days? Big! We have many different tools and many integrations between them We’ve learned much from running the world’s largest Bugzilla instance (7M issues)

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