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5 Simple Strategies To Jira Service Desk Success

What's the hardest part about bringing in new software? Getting people at your company to actually use it. Join Greg Warner, a veteran of many successful launches, to learn about his time-honed five simple strategies that will make your Jira Service Desk implementation an overwhelming success. You'll learn how to provide project sponsors with an immediate return on investment, ensure you are delivering the highest value services first and open yourself to act on valuable customer feedback. Leave the session feeling ready to lead your business on an exciting new path for the role of IT.

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5 Simple Strategies To Jira Service Desk Success

  1. 1. 5 Simple Strategies to Jira Service Desk Success GREG WARNER | SENIOR CONSULTANT | SERVICEROCKET | @SABRE1817
  2. 2. No one comes to work to provide bad service. INTRODUCTION
  3. 3. Image source
  4. 4. 5 Strategies • Customer first • Agent (a close) second • Common experience • Use the system • Enable feedback
  5. 5. 5 Strategies Customer First The Jira Service Desk project must have a single intent Identify the highest value team first Ask for the top 10 requests Identify overlap, reuse and reduce
  6. 6. 5 Strategies Agent Second Build the agent portal Organize by team (initially) Use automation where it makes sense
  7. 7. 5 Strategies Build the experience consistently across the customer portal Reuse common status names Use an external icon source where necessary Common Experience
  8. 8. 5 Strategies Use the system to deliver the system Provide agents the customer experience Use the System
  9. 9. 5 Strategies Enable Feedback Provide a request type for feedback It is easier to add than to take away Enable continual service improvement