Iwatsu TelephonyOfficeLinX System


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See how a Unified Communication System can help your employees communicate quickly and efficiently with customers and prospects.

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Iwatsu TelephonyOfficeLinX System

  1. 1. Simply the best way to communicate!
  2. 2. What is enterprise TOL?  TOL(Telephony Office-LinX) converges Voice/Data networks to offer features like instant messaging, presence and mobility, in addition to traditional unified messaging (voicemail, email and faxes) from one central location.  Regardless of a person’s physical location, this solution offers real-time communications and immediate response using any wired or wireless device (office phone, cell phone, PDA, PC/Laptop or web browser).
  3. 3. Value Proposition… “Does your company have internet access?” “Why?” Answer: “To improve communications with customers, suppliers and employees!”- Increase efficiency, lower costs and increase revenue!”
  4. 4. Value Proposition… “Does your company have e-mail?” “Why?” Answer: “To SIMPLIFY communications with customers, suppliers and employees!”
  5. 5. Value Proposition… “What has e-mail delivered?” Answer: “MORE MESSAGES!” “how do we manage without it taking on a job description?”
  6. 6. Value Proposition… “What are your most valuable assets?” Answer: “Your product and services which is based on YOUR PEOPLE( Staff)!” “employee turnover is a major cost to an organization!”
  7. 7. Value Proposition… Would your company invest in a messaging solution that can’t today and won’t tomorrow, integrate with your network, email or Internet? WEB E-Mail Mobile Home Business Fax
  8. 8. Value Proposition… T h e c o s t o f c h a n g e is v e r y h ig h f o r a n o r g a n iz a t io n !  Current Investment (phone system, and email)  Deployment  User Training  Invest in a solution that solves your communication needs with minimal change today, and allows you to migrate cost effectively as yours needs grow over the next 2-3 years!  Organizations large and small are looking for technology evolution vs. revolution!
  9. 9. Unified Communications Platform  A communication solution designed on a building block architecture! It works with your existing infrastructure and migrates to support greater functionality as your organizational needs evolve and grow! *Mobile Telephones Wireless *PDA’s And WEB Access 1. Address your immediate *Text Reader /*Speech needs. Speech directory & Auto attendant 2. Manage growth. Unified Fax Services *Messaging / Printing • Size *Unified Messaging • Communications Email Integration Infrastructure *E-mail Notification • Cost effective add-ons *Desktop Call Control Desktop Integration *CRM Integration • Manufacturer independent *Voice mail/AA/Call Routing (Telephony and e-mail Better Voice Mail *Caller ID/DNIS integration) Audiotex/etc.
  10. 10. Why Enterprise TOL…  Minimal change required to deploy  Works with current e-mail solution  Provides productivity tools to remote and field employees  Streamlines and cost saving in communications  Improves response time to inquires from: – Customers - Revenue generator – Suppliers - cost savings – Staff- cost saving & Revenue generator
  11. 11. Provides Current Needs  Designed to work with current e-mail – Microsoft Exchange 5.5/ 2000 – Lotus Notes Release 5.01 above – Novell GroupWise 6.02 or above – IMAP4*(upcoming release) – Access messages from native application  Designed to work with current PBX – Full PBX & Key system support – Serial & IP CTI integration – Full IP and TAPI integration – Supports screen pops in Outlook™ GoldmineTM ,ACTTM, & ODBC Compliant DB – Emulates current voice mail to reduce training
  12. 12. Offers Future Requirements  Full Wireless & Internet Integration – Full internet access for users and administrators – IP integrated screen pops and call control – Complete VPIM/SMTP server for networking and wireless support – Wireless gateway with any web enabled device – Blackberry™, PALM, Symbian, Cell phone, Pocket PC – Full UC support for Symbian and Pocket PC devices  Speech Integration – TTS integration for text and e-mail reading – Speech enabled automated attendant and company directory – IVR and custom applications
  13. 13. Why Buy UM/UC  Move from basic feature (voice mail) to applications (UM/UC) solve business issues  Positions solutions as offering greatest value vs. lowest cost( may result in highest cost on productivity)  Provide staff the tools to perform their tasks more efficiently and with greater ease  Out perform your competitors – Company efficiencies with employee to employee communications – Increased customer service with easier and greater access to staff – Arm your customer facing staff( sales , support, service) with tools to respond quicker and better then other companies
  14. 14. Identifying A Need for UM/UC Enterprise organizations find UM/UC to be important primarily for mobile users. Now that such devices are increasingly supported by enterprise organizations, the visions of UM/UC will create more practical interest and demand by mobile end-users. The Unified-View, 01/09/2004  Sales force  Executives  Field support  Trainers  Branch/regional offices
  15. 15. Identifying a need for UM/UC…  You have already invested in infrastructure – They have a corporate LAN/WAN – They have an in house e-mail server – They have a fax server – Internal Intranet
  16. 16. Road map of UM/UC  Solve present need – Voice mail – Fax mail – UM – Mobile workforce  Identify road map with UM to solve future needs – IP Telephony – Disaster Recovery – Teleworker – IVR – Voice portal
  17. 17. Enterprise TOL Architecture
  18. 18. Automated Speech Recognition (ASR) Speech enabled automated attendant and company directory, based on the Industry leading Nuance® 8.0 Speech Engine: Dramatically increase customer service with easy access to any staff Reduce wait times and transfers to operator as customers can simply say the staff or department name Provide staff and customers with virtual roledex as they call one number or one button to access anyone in your organization
  19. 19. Unified Messaging services  Unified messaging service is a gateway that is used to provide a single data store for both email and voice messages. Through unifying these stores allows the user to have a single access point for all there communication information.  Email platforms supported:  Microsoft Exchange 5.5, 2000  Lotus notes R5.01 and above  Novell GroupWise 6.0 or above  IMAP4 based mail platforms
  20. 20. Wireless e-mail to any cell phone  Instant notification of IMPORTANT messages, voice, fax e-mail- Enhance PDA tools( blackberry, PALM, Pocket PC or even standard cell phone)  Listen to e-mail over your cell phone. Provides hands free access to ALL messages while driving.( it’s the LAW!)  Respond, forward, and reply to e-mail right from your cell phone with no typing. Deliver response and messages in the highest value-VOICE!
  21. 21. Single Message Store  Access VM, email, fax from Outlook
  22. 22. Listen to VM from PC  Double click email message to play
  23. 23. Forward VM to email address
  24. 24. UC Client Manager-LINK UC Client Manager is a real-time CTI application that LINKS users with IP access to the Enterprise TOL server. Users get real-time call control and information from any IP access point. UC Client Manager lets the Enterprise TOL server know where the user is and gives them instant access to all their office communications.  Instant messaging  Screen pops Voice Mail  Database lookups  Dialing from Outlook  Presence management  Desktop call control
  25. 25. Unified Communications Client- LINK!  Auto Login  Call Manager with call control, screen pop  Call log with dial feature  Corporate controlled( no chatting with friends and family)  Presence management of office directory
  26. 26. Unified Communications Client
  27. 27. Unified Communications Client
  28. 28. UC Client – LANTALK, Directory, Presence
  29. 29. Wireless Services Turn your wireless phone into your office EXT.! The Enterprise TOL unified communication platform offers a Wireless Application Protocol (WAP) interface to their WebClient that is fully synchronized with the enterprise edition GroupWare solution.
  30. 30. Fax Server  Outbound faxing from Desktop  Desktop fax printing  Fax broadcasting  Integrated fax server with Telephony OfficeLinX  Fax to e-mail  Full IP access and offline printing
  31. 31. Fax Mail Receive All of Your Faxes Through Your E-mail Client...  User's can receive faxes in their e- mail client inbox and through Webclient. The fax board in the Enterprise TOL PC receives the faxes and directs them to the appropriate mailbox(es).  Unlimited users  Access messages over the phone- print to fax  Access via e-mail- fax to print
  32. 32. WEB access to your communications
  33. 33. Configurations VME UNI ELITE SBE Auto Attendant Auto Attendant Auto Attendant Auto Attendant Voice Mail Voice Mail Voice Mail Voice Mail Basic UM Basic UM Basic UM Basic UM CTI Services CTI Services CTI Services Text-to-Speech Text-to-Speech Advanced UM Advanced UM IMAP TSE IMAP TSE ASR WAP Services Fax Mail* *Fax Board Required
  34. 34. Summary  Provides your company a quick ROI by reducing communication costs while increasing their efficiency & bottom line  Provide your organization a competitive edge over the competition  Protect your greatest assets your employees with tools to perform their job better!  Invest in open platform to integrate with back office applications & satisfy future requirements – Voice portal to corporate intranet with IVR – CRM applications integration – ERP integration
  35. 35. Simply the best way to communicate!