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In addition to designing, building and running some of the largest and most popular developer and IT pro websites in the world, the Microsoft Server and Tools Online (STO) team is responsible for
continuous online publishing of developer and IT/PRO support content. The team has to quickly and accurately localize and deliver key technical content, 22 hours a day, five days a week, in over ten European, Asian and Cyrillic languages.
The team was straining under increasing costs and mounting process management challenges. The complexity of continuous publishing – for multiple stakeholders, in multiple languages, across
multiple products — combined with increasing content volumes was making it difficult to meet internal service level agreements (SLAs).