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We’ve spent the last three years working closely with leading global companies such as Microsoft and Cisco to develop best practices for global web operations. We also recently partnered with Gatepoint Research on a survey of 973 selected
executives, with responsibility for global web operations, to identify key trends in operational practices. Respondents were heavily weighted toward large organizations, with 82% coming from the Fortune 1000. Sixty-three percent of the
respondents were Director-level and above, and 36% were VP-level or higher.
One of the main findings of the survey was the large variance in cycle time performance across companies. We will examine why cycle times matter, the causes of long cycle times, and what to focus on to improve them.