SlideShare a Scribd company logo
1 of 23
An introduction to our
 Localization & Translation
          Services

Global Linguist Services LLC
          May 2011
Our Mission

provide and manage production and delivery of Language
  Services to benchmark standards for our clients
  worldwide
measured by customer satisfaction, through delivering
 performance excellence (as measured through agreed
 metrics) and by winning repeat and continuing contracts
 with discerning clients
Language Services Operations Overview

Offices in:
• The Ukraine; Nottingham, UK; Wilmington, USA
• 20+ staff globally comprising In-house mother-tongue
  Linguists, Project Managers, CAD specialists, DTP & IT
  technicians
• Network of over 1000 GLS Quality Assured translators
  and linguists
Organisation & Capabilities


                         Global Linguist Services



     Language Services
     Language Services                              Consultancy Services
                                                    Consultancy Services


  Document, Software &                        Translation Process
   Web translations                             Outsourcing
  CAD localization                            Localization Consultancy
  Terminology Management                      Internationalization
  Glossary Development                         Consultancy
  Project Management                          Globalization
  IT Engineers                                 Consultancy
Flexibility

Highly outsourced model
• The majority of translation done by mother-tongue
  freelancers in-country
• Switchable resources between external & internal staff
• Maintains balance between permanent & contract staff
What do we mean by language services?

Of course, we translate:
• Source Languages English (US & UK)
• Source Languages Russian & Ukrainian
• Into over 40 commercial languages
What do we mean by language services?

We also
• Project Manage
• Page make-up (Desktop publishing)
• Localize CAD drawings
• Rebuild and test localized software / eLearning
  (knowledge sharing applications)
• Provide glossary, terminology & translation memory
  services
• Provide Consultancy
Sectors of Competencies

• Oil & Gas
• Legal
• Heavy Automotive
• Chemical
• Marketing
• Engineering
• Transport & Logistics
Clients
Quality at every step . . . Through our people

• Highly motivated team of domain-specific mother-tongue
  linguists with over 10-years experience
• Dedicated team of CAD drawing translators
• Dedicated team of IT technicians
• Stringent translator assessment process
• Quality Assurance provided by in-country technical consultants
• Positive feedback on all aspects of our localization services;
  leading to preferred linguist status with many of our clients
Quality at every step . . . Through effective
 integrated processes

• Performance-based service level agreements
• Working agreements agreed for each project
• Strict confidentiality agreements signed by all staff
  involved in the handling of sensitive technical & legal
  documentation
• Benchmark translation & localization processes
• Source file evaluation process prior to translation
• Global Client / Project Management
Quality at every step . . . Through effective
 integrated processes

• Terminology management process
• Translation Quality Sampling (TQS)
• Controlled supplier management process
• Quality Control processes – in process checks and
  “reviewer” feedback
• Customer satisfaction survey process
• Complaints & Escalation process
The way we work – Performance-based Service
 Level Agreements
• As part of the implementation phase with any new
  customer, we will agree & implement customer specific
  Service Level Agreements
• The Service Level Agreement will include agreed roles,
  responsibilities, schedules, escalation procedures,
  performance measures, volume of work, delivery criteria,
  quality requirements, translation memory / terminology
  procedures etc
• Strict confidentiality agreements are signed by all staff
  involved in the handling of sensitive technical, legal &
  financial documentation
The way we work – Translator Quality Control
Qualifications required for any in-house / freelance translators:
• Native language fluency in target language
• Mandatory 5 years professional translation experience
• Full understanding of and experience in translating from
  required source language
• University degree in languages or a technical discipline (e.g.
  engineering, science, technology)
• Subject matter expertise in target vertical market sectors
• Experience in working with terminology, translation memory
  and other linguistic tools
The way we work – Translator Quality Control
We encourage creativity & understanding of context whilst translating,
 to avoid misleading word for word translations by–
• Employing qualified, skilled translators with in-depth knowledge
  about the subject matter in question
• Ensuring Translation Quality Control
• Deploying state of the art translation memory and terminology tools
• Providing documented style guidelines and reference material
• Subject Matter Training
• Centralised query resolution process
• Ensuring a translation feedback process
The way we work – Client & Project
  Management
• Dedicated Client & Project Managers will be appointed and will focus on
  process improvements, expanding and deepening partnership opportunities,
  providing regular status reports and participating in account reviews
• The Client & Project Manager will both be responsible for efficient
  production, managing the staff assigned to the various production tasks,
  including technical processes, translation, desktop publishing, quality control
  and delivery
• Client Managers have a minimum of 2 years contract management
  experience from the translation / internationalization / globalization
  industry or related industries such as printing, publishing or software
  development
• Project Managers have a good combination of customer, project
  management and commercial skills, providing leadership and direction for
  project teams. Any translation service requests will be responded to within
  24 hours of receipt
The way we work – Customer Reporting

We will hold regular performance / account reviews, the frequency & content
    of such reviews would be agreed with you, reporting on these key areas:
     •    Spend per document type (annual)
     •    Spend (quarterly / annual)
     •    Cost per word, by document type
     •    Cost per page, by document type (if applicable, i.e. if published output is required)
     •    Turnaround times, by document type
     •    Delivery performance against targets by document type
     •    Customer Satisfaction - Key Contacts & End Users
     •    Complaints logged & resolved, quarterly
     •    Translation Memory re-use levels, by document type
     •    Number of words translated (annual) in relation to spend
     •    Volume split across document types (annual)
The way we work - Complaints & Escalation
  process
Why do we need a complaints process
       • to understand & improve the quality of the service that we provide you
       • to understand the activity within each account
What is a complaint -
       • An issue raised by you indicating a fault in the service provided
Any complaints received are logged by the Client / Project Manager
An owner for the complaint will be assigned and any complaints logged will be
    formally acknowledged
All complaints will be resolved or have an action plan agreed with the
    customer within 5 working days of having received the complaint
Any action plans or solutions agreed are documented and kept on file for
    reporting to senior management on a monthly basis.
Our Business Partnership with you

Working together – we make it our duty to:
• Understand your long-term strategies and objectives
• Understand where we can best contribute and …
• Drive your key critical success factors

         Building on our expertise and experience within the
                          Translation & Localization Industry
In Summary – A structured Language Service

Providing translation & localization services through an
  outsourcing relationship
Supporting your language service requirements
One-stop-shop – we can provide one, many or all of the
 components
Global Project Management
Your Long term strategic partner
       Through understanding the business we can provide control and
          enhancements to the process through a business partnership
Delivering Customer Benefits to the Oil Gas
 Sector
COMPLEXITY
    • 5 languages, 2 markets, 2 source languages
SUBJECT MATTER
    • Site Surveys / Geological Studies / Technical Documentation / HR / Sales
      & Marketing / CAD
2010 ACTIVITY
    • 4 million source words, 5000 CAD drawings translated
ACHIEVEMENTS
    • 99.7% delivery on time
    • 97% customer satisfaction
    • 60% reduction in cost (versus peak over contract life)
Delivering Customer Benefits to the Heavy
  Automotive, Industrial Sectors
COMPLEXITY
     • 15 languages, global market (excluding North America), 6 product
       ranges
SUBJECT MATTER
     • Owner Manuals, Owners literature, marketing, technical service
       manuals, technical bulletins
2010 ACTIVITY
     • 2.9 million words translated
ACHIEVEMENTS
     • 61% re-use (slight drop due to introduction of 4 new languages)
     • 75% reduction in cost per word (average over contract life)
     • 94% delivery on time (agreed with client due to ‘above contract’
       volumes)
In Closing . . .

                     Thank you for
                       your time.
                   We look forward to
                    receiving your
                       feedback.
                              Dennis Schedrivy, Director
                            (director@globallinguists.biz)

                   Martin Holmshaw, Business Development Director
                           (m.holmshaw@globallinguists.biz)

More Related Content

Viewers also liked

Profile of Alliance PRO technical translation services
Profile of Alliance PRO technical translation servicesProfile of Alliance PRO technical translation services
Profile of Alliance PRO technical translation servicesEugene Bartov
 
Writing, editing and translation services - About CLS Communication
Writing, editing and translation services - About CLS Communication Writing, editing and translation services - About CLS Communication
Writing, editing and translation services - About CLS Communication CLS Communication
 
Translation services UK
Translation services UKTranslation services UK
Translation services UKintercombases
 
Translation Services
Translation Services Translation Services
Translation Services EuroMinds
 

Viewers also liked (7)

GLS Oil Gas Translation & Localization Services
GLS Oil Gas Translation & Localization ServicesGLS Oil Gas Translation & Localization Services
GLS Oil Gas Translation & Localization Services
 
Profile of Alliance PRO technical translation services
Profile of Alliance PRO technical translation servicesProfile of Alliance PRO technical translation services
Profile of Alliance PRO technical translation services
 
Writing, editing and translation services - About CLS Communication
Writing, editing and translation services - About CLS Communication Writing, editing and translation services - About CLS Communication
Writing, editing and translation services - About CLS Communication
 
Translation services UK
Translation services UKTranslation services UK
Translation services UK
 
Creative Translation Services
Creative Translation ServicesCreative Translation Services
Creative Translation Services
 
Translation Services
Translation Services Translation Services
Translation Services
 
Bubbles Translation Services - Company Overview
Bubbles Translation Services - Company OverviewBubbles Translation Services - Company Overview
Bubbles Translation Services - Company Overview
 

Similar to GLS Translation & Localization Services

Opentext Translation and Localization Services
Opentext Translation and Localization ServicesOpentext Translation and Localization Services
Opentext Translation and Localization ServicesMarc St-Pierre
 
LanguageLine Translation Brochure
LanguageLine Translation BrochureLanguageLine Translation Brochure
LanguageLine Translation BrochureJoe Palmer
 
IVANNOVATION | Translation and Localization Services
IVANNOVATION | Translation and Localization ServicesIVANNOVATION | Translation and Localization Services
IVANNOVATION | Translation and Localization ServicesDarren Jansen
 
Translations brochure - SINGLE PAGES.PDF
Translations brochure - SINGLE PAGES.PDFTranslations brochure - SINGLE PAGES.PDF
Translations brochure - SINGLE PAGES.PDFJamie Milligan
 
NordicTrans - translation services brochure
NordicTrans - translation services brochureNordicTrans - translation services brochure
NordicTrans - translation services brochureNordicTrans.com
 
Ascribe Solutions presentation
Ascribe Solutions presentationAscribe Solutions presentation
Ascribe Solutions presentationnicoleprice
 
Guires - Editing and Proofreading Services
Guires - Editing and Proofreading ServicesGuires - Editing and Proofreading Services
Guires - Editing and Proofreading ServicesGuires
 
Best language translation services- Our linguistic services (STPL)
Best language translation services- Our linguistic services (STPL)Best language translation services- Our linguistic services (STPL)
Best language translation services- Our linguistic services (STPL)Ajoy Singh
 
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...dclsocialmedia
 
LavaCon 2015: Efficient Translation Management - 5 Specific Metrics That Wil...
LavaCon 2015:  Efficient Translation Management - 5 Specific Metrics That Wil...LavaCon 2015:  Efficient Translation Management - 5 Specific Metrics That Wil...
LavaCon 2015: Efficient Translation Management - 5 Specific Metrics That Wil...Scott Carothers
 
TECH-LINGUA - Company Profile
TECH-LINGUA - Company ProfileTECH-LINGUA - Company Profile
TECH-LINGUA - Company ProfileMónika Mohai Pap
 
Translators Family booklet. Boutique translation agency: because specialisati...
Translators Family booklet. Boutique translation agency: because specialisati...Translators Family booklet. Boutique translation agency: because specialisati...
Translators Family booklet. Boutique translation agency: because specialisati...Translators Family sp. z o.o.
 
OpenText Translation & Localization Services
OpenText Translation & Localization ServicesOpenText Translation & Localization Services
OpenText Translation & Localization ServicesMarc St-Pierre
 
What clients expect from translation agencies
What clients expect from translation agenciesWhat clients expect from translation agencies
What clients expect from translation agenciesHieroglifs International
 
Open text Translation and Localization Services
Open text Translation and Localization ServicesOpen text Translation and Localization Services
Open text Translation and Localization ServicesMarc St-Pierre
 
Lingo24 Company Overview
Lingo24 Company OverviewLingo24 Company Overview
Lingo24 Company OverviewChristian Arno
 
Treating translation quality metrics as business intelligence by Steve Richar...
Treating translation quality metrics as business intelligence by Steve Richar...Treating translation quality metrics as business intelligence by Steve Richar...
Treating translation quality metrics as business intelligence by Steve Richar...TAUS - The Language Data Network
 

Similar to GLS Translation & Localization Services (20)

Lingo24 Brochure
Lingo24 BrochureLingo24 Brochure
Lingo24 Brochure
 
Opentext Translation and Localization Services
Opentext Translation and Localization ServicesOpentext Translation and Localization Services
Opentext Translation and Localization Services
 
LanguageLine Translation Brochure
LanguageLine Translation BrochureLanguageLine Translation Brochure
LanguageLine Translation Brochure
 
IVANNOVATION | Translation and Localization Services
IVANNOVATION | Translation and Localization ServicesIVANNOVATION | Translation and Localization Services
IVANNOVATION | Translation and Localization Services
 
Translations brochure - SINGLE PAGES.PDF
Translations brochure - SINGLE PAGES.PDFTranslations brochure - SINGLE PAGES.PDF
Translations brochure - SINGLE PAGES.PDF
 
NordicTrans - translation services brochure
NordicTrans - translation services brochureNordicTrans - translation services brochure
NordicTrans - translation services brochure
 
Ascribe Solutions presentation
Ascribe Solutions presentationAscribe Solutions presentation
Ascribe Solutions presentation
 
Guires - Editing and Proofreading Services
Guires - Editing and Proofreading ServicesGuires - Editing and Proofreading Services
Guires - Editing and Proofreading Services
 
Best language translation services- Our linguistic services (STPL)
Best language translation services- Our linguistic services (STPL)Best language translation services- Our linguistic services (STPL)
Best language translation services- Our linguistic services (STPL)
 
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...
 
LavaCon 2015: Efficient Translation Management - 5 Specific Metrics That Wil...
LavaCon 2015:  Efficient Translation Management - 5 Specific Metrics That Wil...LavaCon 2015:  Efficient Translation Management - 5 Specific Metrics That Wil...
LavaCon 2015: Efficient Translation Management - 5 Specific Metrics That Wil...
 
TECH-LINGUA - Company Profile
TECH-LINGUA - Company ProfileTECH-LINGUA - Company Profile
TECH-LINGUA - Company Profile
 
Translators Family booklet. Boutique translation agency: because specialisati...
Translators Family booklet. Boutique translation agency: because specialisati...Translators Family booklet. Boutique translation agency: because specialisati...
Translators Family booklet. Boutique translation agency: because specialisati...
 
OpenText Translation & Localization Services
OpenText Translation & Localization ServicesOpenText Translation & Localization Services
OpenText Translation & Localization Services
 
What clients expect from translation agencies
What clients expect from translation agenciesWhat clients expect from translation agencies
What clients expect from translation agencies
 
Open text Translation and Localization Services
Open text Translation and Localization ServicesOpen text Translation and Localization Services
Open text Translation and Localization Services
 
Iwt Corporate Presentation 2010
Iwt Corporate Presentation 2010Iwt Corporate Presentation 2010
Iwt Corporate Presentation 2010
 
RFP and RFI Questions_Elearning
RFP and RFI Questions_ElearningRFP and RFI Questions_Elearning
RFP and RFI Questions_Elearning
 
Lingo24 Company Overview
Lingo24 Company OverviewLingo24 Company Overview
Lingo24 Company Overview
 
Treating translation quality metrics as business intelligence by Steve Richar...
Treating translation quality metrics as business intelligence by Steve Richar...Treating translation quality metrics as business intelligence by Steve Richar...
Treating translation quality metrics as business intelligence by Steve Richar...
 

Recently uploaded

The Importance of entrepreneurial storytelling
The Importance of entrepreneurial storytellingThe Importance of entrepreneurial storytelling
The Importance of entrepreneurial storytellingP&CO
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
Personal Brand Exploration - Regina Aparicio
Personal Brand Exploration - Regina AparicioPersonal Brand Exploration - Regina Aparicio
Personal Brand Exploration - Regina Aparicioaparicioregina7
 
(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...
(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...
(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...Rifki Hanif
 
Trauma Training Service for First Responders
Trauma Training Service for First RespondersTrauma Training Service for First Responders
Trauma Training Service for First RespondersBPOQe
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptxChapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptxesiyasmengesha
 
Top VB.NET Development Company for Custom Solutions
Top VB.NET Development Company for Custom SolutionsTop VB.NET Development Company for Custom Solutions
Top VB.NET Development Company for Custom SolutionsSynapseIndia
 
ethnographic research. A step by step guide for students who want to know abo...
ethnographic research. A step by step guide for students who want to know abo...ethnographic research. A step by step guide for students who want to know abo...
ethnographic research. A step by step guide for students who want to know abo...legal
 
Western Copper and Gold Corporate Presentation March 2024
Western Copper and Gold Corporate Presentation March 2024Western Copper and Gold Corporate Presentation March 2024
Western Copper and Gold Corporate Presentation March 2024PaceCreativeGroup
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Journal of African Management Trends Vol 24 Issue 2
Journal of African Management Trends Vol 24 Issue 2Journal of African Management Trends Vol 24 Issue 2
Journal of African Management Trends Vol 24 Issue 2JournalofAfricanMana
 
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKELtd
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 

Recently uploaded (20)

The Importance of entrepreneurial storytelling
The Importance of entrepreneurial storytellingThe Importance of entrepreneurial storytelling
The Importance of entrepreneurial storytelling
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
Personal Brand Exploration - Regina Aparicio
Personal Brand Exploration - Regina AparicioPersonal Brand Exploration - Regina Aparicio
Personal Brand Exploration - Regina Aparicio
 
(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...
(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...
(HBR Guide to) Harvard Business Review - HBR Guide to Critical Thinking-Harva...
 
Trauma Training Service for First Responders
Trauma Training Service for First RespondersTrauma Training Service for First Responders
Trauma Training Service for First Responders
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptxChapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
 
Top VB.NET Development Company for Custom Solutions
Top VB.NET Development Company for Custom SolutionsTop VB.NET Development Company for Custom Solutions
Top VB.NET Development Company for Custom Solutions
 
ethnographic research. A step by step guide for students who want to know abo...
ethnographic research. A step by step guide for students who want to know abo...ethnographic research. A step by step guide for students who want to know abo...
ethnographic research. A step by step guide for students who want to know abo...
 
Western Copper and Gold Corporate Presentation March 2024
Western Copper and Gold Corporate Presentation March 2024Western Copper and Gold Corporate Presentation March 2024
Western Copper and Gold Corporate Presentation March 2024
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
CRAFTING WELLNESS: INSIDE THE TRADIES’ JOURNEY
CRAFTING WELLNESS: INSIDE THE TRADIES’ JOURNEYCRAFTING WELLNESS: INSIDE THE TRADIES’ JOURNEY
CRAFTING WELLNESS: INSIDE THE TRADIES’ JOURNEY
 
Journal of African Management Trends Vol 24 Issue 2
Journal of African Management Trends Vol 24 Issue 2Journal of African Management Trends Vol 24 Issue 2
Journal of African Management Trends Vol 24 Issue 2
 
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
 
Projectors By Egate Infotel Private Limited
Projectors By Egate Infotel Private LimitedProjectors By Egate Infotel Private Limited
Projectors By Egate Infotel Private Limited
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 

GLS Translation & Localization Services

  • 1. An introduction to our Localization & Translation Services Global Linguist Services LLC May 2011
  • 2. Our Mission provide and manage production and delivery of Language Services to benchmark standards for our clients worldwide measured by customer satisfaction, through delivering performance excellence (as measured through agreed metrics) and by winning repeat and continuing contracts with discerning clients
  • 3. Language Services Operations Overview Offices in: • The Ukraine; Nottingham, UK; Wilmington, USA • 20+ staff globally comprising In-house mother-tongue Linguists, Project Managers, CAD specialists, DTP & IT technicians • Network of over 1000 GLS Quality Assured translators and linguists
  • 4. Organisation & Capabilities Global Linguist Services Language Services Language Services Consultancy Services Consultancy Services  Document, Software &  Translation Process Web translations Outsourcing  CAD localization  Localization Consultancy  Terminology Management  Internationalization  Glossary Development Consultancy  Project Management  Globalization  IT Engineers Consultancy
  • 5. Flexibility Highly outsourced model • The majority of translation done by mother-tongue freelancers in-country • Switchable resources between external & internal staff • Maintains balance between permanent & contract staff
  • 6. What do we mean by language services? Of course, we translate: • Source Languages English (US & UK) • Source Languages Russian & Ukrainian • Into over 40 commercial languages
  • 7. What do we mean by language services? We also • Project Manage • Page make-up (Desktop publishing) • Localize CAD drawings • Rebuild and test localized software / eLearning (knowledge sharing applications) • Provide glossary, terminology & translation memory services • Provide Consultancy
  • 8. Sectors of Competencies • Oil & Gas • Legal • Heavy Automotive • Chemical • Marketing • Engineering • Transport & Logistics
  • 10. Quality at every step . . . Through our people • Highly motivated team of domain-specific mother-tongue linguists with over 10-years experience • Dedicated team of CAD drawing translators • Dedicated team of IT technicians • Stringent translator assessment process • Quality Assurance provided by in-country technical consultants • Positive feedback on all aspects of our localization services; leading to preferred linguist status with many of our clients
  • 11. Quality at every step . . . Through effective integrated processes • Performance-based service level agreements • Working agreements agreed for each project • Strict confidentiality agreements signed by all staff involved in the handling of sensitive technical & legal documentation • Benchmark translation & localization processes • Source file evaluation process prior to translation • Global Client / Project Management
  • 12. Quality at every step . . . Through effective integrated processes • Terminology management process • Translation Quality Sampling (TQS) • Controlled supplier management process • Quality Control processes – in process checks and “reviewer” feedback • Customer satisfaction survey process • Complaints & Escalation process
  • 13. The way we work – Performance-based Service Level Agreements • As part of the implementation phase with any new customer, we will agree & implement customer specific Service Level Agreements • The Service Level Agreement will include agreed roles, responsibilities, schedules, escalation procedures, performance measures, volume of work, delivery criteria, quality requirements, translation memory / terminology procedures etc • Strict confidentiality agreements are signed by all staff involved in the handling of sensitive technical, legal & financial documentation
  • 14. The way we work – Translator Quality Control Qualifications required for any in-house / freelance translators: • Native language fluency in target language • Mandatory 5 years professional translation experience • Full understanding of and experience in translating from required source language • University degree in languages or a technical discipline (e.g. engineering, science, technology) • Subject matter expertise in target vertical market sectors • Experience in working with terminology, translation memory and other linguistic tools
  • 15. The way we work – Translator Quality Control We encourage creativity & understanding of context whilst translating, to avoid misleading word for word translations by– • Employing qualified, skilled translators with in-depth knowledge about the subject matter in question • Ensuring Translation Quality Control • Deploying state of the art translation memory and terminology tools • Providing documented style guidelines and reference material • Subject Matter Training • Centralised query resolution process • Ensuring a translation feedback process
  • 16. The way we work – Client & Project Management • Dedicated Client & Project Managers will be appointed and will focus on process improvements, expanding and deepening partnership opportunities, providing regular status reports and participating in account reviews • The Client & Project Manager will both be responsible for efficient production, managing the staff assigned to the various production tasks, including technical processes, translation, desktop publishing, quality control and delivery • Client Managers have a minimum of 2 years contract management experience from the translation / internationalization / globalization industry or related industries such as printing, publishing or software development • Project Managers have a good combination of customer, project management and commercial skills, providing leadership and direction for project teams. Any translation service requests will be responded to within 24 hours of receipt
  • 17. The way we work – Customer Reporting We will hold regular performance / account reviews, the frequency & content of such reviews would be agreed with you, reporting on these key areas: • Spend per document type (annual) • Spend (quarterly / annual) • Cost per word, by document type • Cost per page, by document type (if applicable, i.e. if published output is required) • Turnaround times, by document type • Delivery performance against targets by document type • Customer Satisfaction - Key Contacts & End Users • Complaints logged & resolved, quarterly • Translation Memory re-use levels, by document type • Number of words translated (annual) in relation to spend • Volume split across document types (annual)
  • 18. The way we work - Complaints & Escalation process Why do we need a complaints process • to understand & improve the quality of the service that we provide you • to understand the activity within each account What is a complaint - • An issue raised by you indicating a fault in the service provided Any complaints received are logged by the Client / Project Manager An owner for the complaint will be assigned and any complaints logged will be formally acknowledged All complaints will be resolved or have an action plan agreed with the customer within 5 working days of having received the complaint Any action plans or solutions agreed are documented and kept on file for reporting to senior management on a monthly basis.
  • 19. Our Business Partnership with you Working together – we make it our duty to: • Understand your long-term strategies and objectives • Understand where we can best contribute and … • Drive your key critical success factors Building on our expertise and experience within the Translation & Localization Industry
  • 20. In Summary – A structured Language Service Providing translation & localization services through an outsourcing relationship Supporting your language service requirements One-stop-shop – we can provide one, many or all of the components Global Project Management Your Long term strategic partner Through understanding the business we can provide control and enhancements to the process through a business partnership
  • 21. Delivering Customer Benefits to the Oil Gas Sector COMPLEXITY • 5 languages, 2 markets, 2 source languages SUBJECT MATTER • Site Surveys / Geological Studies / Technical Documentation / HR / Sales & Marketing / CAD 2010 ACTIVITY • 4 million source words, 5000 CAD drawings translated ACHIEVEMENTS • 99.7% delivery on time • 97% customer satisfaction • 60% reduction in cost (versus peak over contract life)
  • 22. Delivering Customer Benefits to the Heavy Automotive, Industrial Sectors COMPLEXITY • 15 languages, global market (excluding North America), 6 product ranges SUBJECT MATTER • Owner Manuals, Owners literature, marketing, technical service manuals, technical bulletins 2010 ACTIVITY • 2.9 million words translated ACHIEVEMENTS • 61% re-use (slight drop due to introduction of 4 new languages) • 75% reduction in cost per word (average over contract life) • 94% delivery on time (agreed with client due to ‘above contract’ volumes)
  • 23. In Closing . . . Thank you for your time. We look forward to receiving your feedback. Dennis Schedrivy, Director (director@globallinguists.biz) Martin Holmshaw, Business Development Director (m.holmshaw@globallinguists.biz)