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Recruit, Manage, and Retain Volunteers


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On Wednesday, March 23rd, GlobalGiving hosted a training on volunteer recruitment, management and retention. The following is a recording of that training.

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Recruit, Manage, and Retain Volunteers

  1. 1. Volunteer Recruitment, Management, and Retention March 23, 2011 Contact: Alexis Nadin [email_address]
  2. 2. Agenda <ul><li>Why should you love volunteers? </li></ul><ul><li>Objectives of a volunteer program </li></ul><ul><li>Volunteer recruitment </li></ul><ul><li>GlobalGiving’s volunteer listings </li></ul><ul><li>The volunteer “experience” </li></ul><ul><li>Staying connected </li></ul>GlobalGiving volunteer visiting a partner in Southeast Asia
  3. 3. Why should you love volunteers? <ul><li>Free labor! </li></ul><ul><li>New perspectives </li></ul><ul><li>Unique skill sets </li></ul><ul><li>Potential long-term advocates </li></ul>
  4. 4. Objectives of a Volunteer Program <ul><li>Recruit capable volunteers that will challenge your organization to grow </li></ul><ul><li>Fill gaps that have been created by limited resources </li></ul><ul><li>Create a safe, friendly, and productive environment for volunteers </li></ul><ul><li>Build fruitful relationships </li></ul>
  5. 5. Volunteer Opportunity Description <ul><li>Write a description that is: </li></ul><ul><ul><li>Compelling </li></ul></ul><ul><ul><li>Honest </li></ul></ul><ul><ul><li>Concise </li></ul></ul><ul><ul><li>Specific </li></ul></ul><ul><li>Write a title that catches people’s attention </li></ul><ul><li>Provide a description that is detailed and comprehensive </li></ul><ul><li>Tell prospective volunteers what you do </li></ul><ul><li>Be honest, upfront, and explicit about qualifications </li></ul>
  6. 6. How to Recruit Volunteers <ul><li>Identify a target audience </li></ul><ul><li>Where are the people that are passionate about your mission? </li></ul><ul><li>Diversify volunteer outreach </li></ul>Help youth in the Eastern Caribbean region walk!
  7. 11. Why Post an Opportunity on GG? <ul><li>Audience that is looking to do good </li></ul><ul><li>GlobalGiving is making valuable connections </li></ul><ul><li>GlobalGiving is responding to requests </li></ul>A GlobalGiving volunteer’s visit to El Desafio
  8. 13. Managing Logistics <ul><li>Estimated cost </li></ul><ul><ul><li>Housing? </li></ul></ul><ul><ul><li>Food? </li></ul></ul><ul><ul><li>Transportation? </li></ul></ul><ul><li>Expectations </li></ul><ul><ul><li>Tasks </li></ul></ul><ul><ul><li>Quality </li></ul></ul><ul><ul><li>Time commitment </li></ul></ul><ul><li>Contacts </li></ul><ul><li>Emergency information </li></ul><ul><li>Legal requirements </li></ul>Support Community Based Disaster Recovery in Haiti
  9. 14. Volunteer Work <ul><li>Do’s </li></ul><ul><li>Do become familiar with your volunteer’s unique skills and interests </li></ul><ul><li>Do ask your volunteer what they would like to do </li></ul><ul><li>Do be clear and honest about your expectations </li></ul><ul><li>Do provide your volunteer with necessary training and tools </li></ul><ul><li>Don’ts </li></ul><ul><li>Don’t set your volunteers up to fail </li></ul><ul><li>Don’t assume that all volunteers can do everything </li></ul><ul><li>Don’t accept just anybody </li></ul>
  10. 15. The Volunteer Experience <ul><li>Give people the chance to fall in love with your organization! </li></ul><ul><li>Provide a holistic view of your organization </li></ul><ul><li>Encourage a sense of ownership and belonging </li></ul>Project FOCUS: Art for Development in Uganda
  11. 16. Thank You! <ul><li>Specific, immediate thank you’s </li></ul><ul><li>In-person, via email, or card </li></ul>“ Thank you Jessica, for taking the time to do Matt’s math homework with him.” “ Thank you Justin, for spending your summer working at our rural health clinic. The time that you have given us is invaluable! You have helped so many people!”
  12. 17. Get Feedback <ul><li>Show interest in volunteer’s impressions </li></ul><ul><li>Check-in regularly </li></ul><ul><li>Accept constructive criticism and make changes </li></ul>School Yard Garden in Inner City DC
  13. 18. Stay Connected <ul><li>Brainstorm ways for the volunteer to stay engaged </li></ul><ul><li>Set the ball in motion while you’re still together! </li></ul><ul><li>Create a GlobalGiving fundraiser page </li></ul><ul><li>Set goals and make plans </li></ul><ul><li>Follow up and stay involved </li></ul>
  14. 20. Resources <ul><li>VolunteerMatch’s Learning Center: </li></ul>
  15. 21. Post a volunteer opportunity today! Contact: Alexis Nadin [email_address]