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Glenn Roberts is National Training and Business Development Manager for Zurich Insurance. He
joined Zurich in 1989 and has more than 25 years experience in the automotive industry.
Mr. Roberts is responsible for designing and implementing systems and processes for sales of all
products within Zurich’s Programs and Direct Markets Business Unit. Among these responsibilities is to
attract and retain both property casualty (P&C) and F&I business from franchised auto dealers.
Additionally, he is responsible for developing sales strategies that increase profitability and customer
satisfaction, while reducing legal exposure for Zurich's F&I product distributor, the franchised auto dealer. Mr. Roberts is the
originator and principal developer of Zurich's menu-based Streamlined Selling System
®
.
He is a guest instructor on F&I operations at the NADA Dealer Candidate Academy in McLean, Virginia, having served in this
capacity since 1995. His views have been featured in numerous publications, including Automotive News, AutoExec magazine,
Ward's Dealer Business and Auto Dealer Monthly. Mr. Roberts has spoken to Twenty Groups and numerous state associations.
He has a BBA from Baker University and received an M.B.A. degree, with an emphasis in Marketing, from Keller Graduate
School of Management and is a graduate of the Zurich Executive Management Training Program at the Kellogg Business
School, Northwestern University.
D21880GG©2011 Zurich American Insurance Company

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Glenn Roberts Zurich CV 2013

  • 1. Glenn Roberts is National Training and Business Development Manager for Zurich Insurance. He joined Zurich in 1989 and has more than 25 years experience in the automotive industry. Mr. Roberts is responsible for designing and implementing systems and processes for sales of all products within Zurich’s Programs and Direct Markets Business Unit. Among these responsibilities is to attract and retain both property casualty (P&C) and F&I business from franchised auto dealers. Additionally, he is responsible for developing sales strategies that increase profitability and customer satisfaction, while reducing legal exposure for Zurich's F&I product distributor, the franchised auto dealer. Mr. Roberts is the originator and principal developer of Zurich's menu-based Streamlined Selling System ® . He is a guest instructor on F&I operations at the NADA Dealer Candidate Academy in McLean, Virginia, having served in this capacity since 1995. His views have been featured in numerous publications, including Automotive News, AutoExec magazine, Ward's Dealer Business and Auto Dealer Monthly. Mr. Roberts has spoken to Twenty Groups and numerous state associations. He has a BBA from Baker University and received an M.B.A. degree, with an emphasis in Marketing, from Keller Graduate School of Management and is a graduate of the Zurich Executive Management Training Program at the Kellogg Business School, Northwestern University. D21880GG©2011 Zurich American Insurance Company