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Toronto Best Places to Work Roadshow | Ceridian

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David Ossip, Chairman & CEO
A Culture of Engagement

Speaker in Toronto: James Arsenault

Published in: Recruiting & HR
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Toronto Best Places to Work Roadshow | Ceridian

  1. 1. CERIDIAN HCM A CULTURE OF ENGAGEMENT DAVID OSSIP CHAIRMAN & CEO © Ceridian HCM, Inc. All Rights Reserved.
  2. 2. © Ceridian HCM, Inc. All Rights Reserved.
  3. 3. Ceridian is a leading provider of cloud-based HCM Technology: • HR, Payroll, Tax & Benefits • Workforce Management • Recruiting & Onboarding • Performance Management • Document Management • WorkforceAnalytics © Ceridian HCM, Inc. All Rights Reserved.
  4. 4. Ceridian is recognized as a very engaged workplace Ceridian Rating on Glassdoor © Ceridian HCM, Inc. All Rights Reserved.
  5. 5. In 2013, our culture was quite different … © Ceridian HCM, Inc. All Rights Reserved.
  6. 6. We made Employee Engagement our top priority CUSTOMER EXPERIENCE PRODUCT EXCELLENCE EMPLOYEE ENGAGEMENT 21 3 © Ceridian HCM, Inc. All Rights Reserved.
  7. 7. Dayforce Unit Sales High engagement resulted in real success © Ceridian HCM, Inc. All Rights Reserved.
  8. 8. HOW WE DID IT LESSONS FROM CERIDIAN’S ENGAGEMENT JOURNEY © Ceridian HCM, Inc. All Rights Reserved.
  9. 9. 1 Encourage open communication 2 Conduct regular employee engagement surveys 3 Align values with your brand promise 4 Measure adoption of company values 5 Build better teams with communication & trust 6 Manage your employer brand 7 Make the workplace a fun place to be 8 Contribute to the communities you work in © Ceridian HCM, Inc. All Rights Reserved.
  10. 10. • Regular town hall meetings • Management accessibility • Focus groups • Leadership summit & team off-sites • Let’s Talk - david@ceridian.com 1 Encourage open communication © Ceridian HCM, Inc. All Rights Reserved.
  11. 11. • Formal survey program • Communicate the good and the bad • Discover triggers of engagement and disengagement • Identify and develop programs for top employee opportunities • Report progress for each program • Repeat 2x / year 2 Conduct regular employee engagement surveys © Ceridian HCM, Inc. All Rights Reserved.
  12. 12. © Ceridian HCM, Inc. All Rights Reserved.
  13. 13. COMPENSATION Job profiling and compensation analysis with adjustments as required DIRECT MANAGER Remove poor performing managers and provide manager training to the right people WORK/LIFE BALANCE Provide a flexible work environment with self- directed policies – Work@Home, PTO, etc. ONBOARDING Focus on the 30-day pre to 90-day post experience for new employees TRAINING Learning and development for job skills, leadership, professional advancement CAREER PATHING Rotational programs, CareerT@lks, career counseling & mentorships, and internal postings © Ceridian HCM, Inc. All Rights Reserved.
  14. 14. Fully Engaged Engaged Under Engaged Disengaged 2013 2014 2015 Employee engagement is increasing every year © Ceridian HCM, Inc. All Rights Reserved.
  15. 15. …and Ceridian is a great place to work! 87% I am able to take time off from work when necessary 87% I can be myself around here 84% People here are given a lot of responsibility 83% I feel good about the way we contribute to the community 83% People care about each other here © Ceridian HCM, Inc. All Rights Reserved.
  16. 16. 3 Align values with your brand promise © Ceridian HCM, Inc. All Rights Reserved.
  17. 17. Ceridian CX Day • Meet customers • Build empathy • Understand a “day in the life” Focus on Values • Define & promote values • Provide leaders with training • Incorporate values into management © Ceridian HCM, Inc. All Rights Reserved.
  18. 18. • Validate understanding of brand and values • Understand communication & roll-out effectiveness • Capture employee sentiments • Identify cultural pressures and conflicts • Learn how to recognize and reinforce adoption 4 Measure adoption of company values © Ceridian HCM, Inc. All Rights Reserved.
  19. 19. 5 Build better teams with communication & trust • Employee onboarding • Recruiting • Performance Management • Engagement Check-Ins • Personalized Feedback Delivery © Ceridian HCM, Inc. All Rights Reserved.
  20. 20. Relatability - build trust through better communication Team Relatability and communication styles show how to interact © Ceridian HCM, Inc. All Rights Reserved.
  21. 21. Daily check-ins communicate engagement levels © Ceridian HCM, Inc. All Rights Reserved.
  22. 22. Relatability - build trust through better communication Personalized coaching teaches how to motivate © Ceridian HCM, Inc. All Rights Reserved.
  23. 23. • Used in vendor assessments • Important and honest culture feedback • Requires active management • Personalized Feedback Delivery • Helps to recruit top talent that will resonate with culture 6 Manage your employer brand © Ceridian HCM, Inc. All Rights Reserved.
  24. 24. Fun@Work (new logo coming) 7 Make the workplace a fun place to be © Ceridian HCM, Inc. All Rights Reserved.
  25. 25. 8 Contribute to the communities you work in © Ceridian HCM, Inc. All Rights Reserved.
  26. 26. 1 Encourage open communication 2 Conduct regular employee engagement surveys 3 Align values with your brand promise 4 Measure adoption of company values 5 Build better teams with communication & trust 6 Manage your employer brand 7 Make the workplace a fun place to be 8 Contribute to the communities you work in © Ceridian HCM, Inc. All Rights Reserved.
  27. 27. LET’S TALK

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