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Best	
  Place	
  to	
  Work:	
  	
  
It	
  starts	
  with	
  your	
  People	
  
	
  
Shari	
  Conaway	
  |	
  Director	
  ...
Southwest history…then…
2
Based in Dallas
Began in 1971
Serving only three
cities
Three aircraft
3
…and, now
Today, Southwest is the nation’s largest domestic carrier.
In terms of departures and customers carried.
People are the key
4
“The	
  business	
  of	
  
business	
  is	
  
People.”	
  	
  
Herb Kelleher
Chairman Emeritus
Our philosophy
5
Hire for attitude, train for skill
6
In 2015, Southwest Airlines:
processed
371,202
résumés
nearly
6,000
hired
Less than 2...
7	
  
Warrior Spirit
8
Work Hard
Desire to be the best
Be courageous
Display a sense of urgency
Persevere
Innovate
Servant’s Heart
9
	
  
	
  
Follow the Golden Rule
Treat Others with Respect
Put Others First
Demonstrate Proactive
Custom...
Fun-LUVing Attitude
10
Have FUN
Don’t take yourself too seriously
Maintain perspective (balance)
Celebrate successes
Enjoy...
11	
  
Reecie’s Story
Engagement
12
Business impact
13
Best Place to Work starts with the people
who don’t work for you.
14
	
  
	
  
	
  
Develop	
  strong	
  values.	
  	
  	
...
Questions?
15
Appendix	
  
16	
  
17
Purpose & Vision
18
“The Balloon Guy”
19
Herb on the Curb
Perks for our work
20
Working at Southwest is more
than a paycheck.
Our People plan
November
Performance calibration discussions
December
Performance appraisals
January
Performance appraisal...
Measurement
22
Triple Bottom Line:
Performance, People,
Planet
Employee survey
Performance Appraisals
based on Behavior
Me...
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Chicago Best Places to Work Roadshow | Southwest Airlines

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Shari Conaway
Director, People

Published in: Recruiting & HR
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Chicago Best Places to Work Roadshow | Southwest Airlines

  1. 1. Best  Place  to  Work:     It  starts  with  your  People     Shari  Conaway  |  Director  People   Southwest  Airlines   Confidential and Proprietary 1  
  2. 2. Southwest history…then… 2 Based in Dallas Began in 1971 Serving only three cities Three aircraft
  3. 3. 3 …and, now Today, Southwest is the nation’s largest domestic carrier. In terms of departures and customers carried.
  4. 4. People are the key 4 “The  business  of   business  is   People.”     Herb Kelleher Chairman Emeritus
  5. 5. Our philosophy 5
  6. 6. Hire for attitude, train for skill 6 In 2015, Southwest Airlines: processed 371,202 résumés nearly 6,000 hired Less than 2% of all applicants
  7. 7. 7  
  8. 8. Warrior Spirit 8 Work Hard Desire to be the best Be courageous Display a sense of urgency Persevere Innovate
  9. 9. Servant’s Heart 9     Follow the Golden Rule Treat Others with Respect Put Others First Demonstrate Proactive Customer Service Embrace the Southwest Family
  10. 10. Fun-LUVing Attitude 10 Have FUN Don’t take yourself too seriously Maintain perspective (balance) Celebrate successes Enjoy your work Be a passionate Teamplayer
  11. 11. 11   Reecie’s Story
  12. 12. Engagement 12
  13. 13. Business impact 13
  14. 14. Best Place to Work starts with the people who don’t work for you. 14       Develop  strong  values.       Hire  tough  to  those  expecta=ons.   Tie  performance  to  expecta=ons.       Then,  just  get  out  of  their  way.  
  15. 15. Questions? 15
  16. 16. Appendix   16  
  17. 17. 17 Purpose & Vision
  18. 18. 18 “The Balloon Guy”
  19. 19. 19 Herb on the Curb
  20. 20. Perks for our work 20 Working at Southwest is more than a paycheck.
  21. 21. Our People plan November Performance calibration discussions December Performance appraisals January Performance appraisals: Complete 1/31 February Set annual performance goals: Complete 2/28 Merit planning begins March Administer merit April Career planning Talent reviews begin May 360 Assessments for Senior Leaders July Talent reviews: Complete 7/31 August TR results rollup & review Informal midyear Feedback Succession planning discussions Bench strength assessment MIT application process Q1 Q2 Q4 Q3
  22. 22. Measurement 22 Triple Bottom Line: Performance, People, Planet Employee survey Performance Appraisals based on Behavior Met 15 percent pre-tax ROIC

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