© Gladeana McMahon, 2013KNOWING ME, KNOWING YOUThe Art of Effective CommunicationGLADEANA McMAHON
Why CommunicationMatters Improves interpersonal skills/understanding Builds trust Diminishes conflict Increases profit...
The Knowledge BaseMartin Seligman (1998)Psychologist, Cognitive Behavioural Therapist,originator of the Positive Psycholo...
Positive Psychology Numerous studies on many topics, health,psychological well-being, happiness, work,institutions, socie...
Positive Psychology Cultivates leadership, teamwork, work ethic These support positive emotions All based on being able...
Learned Behaviour© Gladeana McMahon, 2013Genetic PredispositionBad News = 50% Genetic loading10% Life eventsGood News = 40...
Understanding WorkPositive workplaces understand the need for Variety of tasks Money doesn’t do it for all (intrinsic mo...
 Building teams (communication etc) Keeping staff motivated through positivefeedback© Gladeana McMahon, 2013Understandin...
© Gladeana McMahon, 2013Gallup Survey, 2005Understanding Work
© Gladeana McMahon, 2013 Positive Managers have consistently higherperforming teams Positive Managers have less absentee...
© Gladeana McMahon, 2013 Blackberries, Computers, remote working,emails Poor Listening SkillsBlocks to Communication
© Gladeana McMahon, 2013L = Listen (2 eyes, 2 ears and 1 mouth)E = Evaluate (motivations, possibilities)A = and (think bef...
© Gladeana McMahon, 2013O = Occupation, history, role etcP = PersonalE = EnvironmentN = Non work activitiesOPEN to knowing...
© Gladeana McMahon, 2013Open QuestionsWhat, Where, How, When, why?OPEN to knowing people
Resources : BooksPositive Psychology for Dummies, GladeanaMcMahon & Averil Leimon, 2009, John Wiley &Sons.Effective Commun...
Gladeana McMahonwww.gladeanamcmahon.comwww.cognitivebehaviouralcoachingworks.com
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Knowing Me Knowing You

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The art of effective communication

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Knowing Me Knowing You

  1. 1. © Gladeana McMahon, 2013KNOWING ME, KNOWING YOUThe Art of Effective CommunicationGLADEANA McMAHON
  2. 2. Why CommunicationMatters Improves interpersonal skills/understanding Builds trust Diminishes conflict Increases profitability© Gladeana McMahon, 2013
  3. 3. The Knowledge BaseMartin Seligman (1998)Psychologist, Cognitive Behavioural Therapist,originator of the Positive Psychology now part ofmainstream psychological understanding.© Gladeana McMahon, 2013
  4. 4. Positive Psychology Numerous studies on many topics, health,psychological well-being, happiness, work,institutions, society etc Mainstream and integrated into work places, trainingprogrammes, coaching, education, mental health etc© Gladeana McMahon, 2013
  5. 5. Positive Psychology Cultivates leadership, teamwork, work ethic These support positive emotions All based on being able to communicate well© Gladeana McMahon, 2013
  6. 6. Learned Behaviour© Gladeana McMahon, 2013Genetic PredispositionBad News = 50% Genetic loading10% Life eventsGood News = 40% minimum withinindividual control!Lyubomirsky, S., Sheldon, K. M., & Schkade, D. (2005). Pursuing happiness: Thearchitecture of sustainable change. Review of General Psychology, 9, 111-131. USA
  7. 7. Understanding WorkPositive workplaces understand the need for Variety of tasks Money doesn’t do it for all (intrinsic motivation,recognition, praise, flow) Focusing on strengths© Gladeana McMahon, 2013
  8. 8.  Building teams (communication etc) Keeping staff motivated through positivefeedback© Gladeana McMahon, 2013Understanding Work
  9. 9. © Gladeana McMahon, 2013Gallup Survey, 2005Understanding Work
  10. 10. © Gladeana McMahon, 2013 Positive Managers have consistently higherperforming teams Positive Managers have less absenteeism,communication difficulties and staff relatedissuesUnderstanding Work
  11. 11. © Gladeana McMahon, 2013 Blackberries, Computers, remote working,emails Poor Listening SkillsBlocks to Communication
  12. 12. © Gladeana McMahon, 2013L = Listen (2 eyes, 2 ears and 1 mouth)E = Evaluate (motivations, possibilities)A = and (think before you speak)R = Respond(check out understanding)N = NowLEARN to listen
  13. 13. © Gladeana McMahon, 2013O = Occupation, history, role etcP = PersonalE = EnvironmentN = Non work activitiesOPEN to knowing people
  14. 14. © Gladeana McMahon, 2013Open QuestionsWhat, Where, How, When, why?OPEN to knowing people
  15. 15. Resources : BooksPositive Psychology for Dummies, GladeanaMcMahon & Averil Leimon, 2009, John Wiley &Sons.Effective Communications, the most importantManagement skill of all, John Adair, 2009, PanPublishers© Gladeana McMahon, 2013
  16. 16. Gladeana McMahonwww.gladeanamcmahon.comwww.cognitivebehaviouralcoachingworks.com

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