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Executive Assistants o Chief Communication Officers?

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Executive Assistants o Chief Communication Officers?
Comunicare bene per lavorare meglio

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  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Executive Assistants o Chief Communication Officers?

  1. 1. MACSE Italia MANAGER ASSISTANT Carriera Sviluppo Evoluzione www.macseitalia.it
  2. 2. Executive Assistants o Chief Communication Officers? Comunicare bene per lavorare meglio Team Leader: Mariachiara Novati Alessandra Bellani, Giovanna Bucci, Maria Elena Leone
  3. 3. MACSE Italia Indice 1. La posizione dell’Assistente nell’organigramma 2. Trovarsi vicino a chi ha potere 3. Gli standard di un’Assistente 4. Gestire gli archivi 5. Controllare le esecuzioni per conto del capo 6. Ciò che il proprio capo assolutamente non vuole 7. Gestire le comunicazioni del capo 8. Gestire iI rapporto con le prime linee ed i colleghi 9. Responsabilità e giustificazioni 10. Sviluppare la propria efficienza 3
  4. 4. MACSE Italia 4 1. La posizione dell’assistente nell’organigramma
  5. 5. MACSE Italia L’assistente nell’organigramma 5 Direzione Affari legali Ricerca & Sviluppo Acquisti Produzione Vendite Voi siete qui
  6. 6. MACSE Italia L’assistente nell’organigramma La Manager Assistant ha l’onere e l’onore di osservare da vicino i processi decisionali. Per eccellere nel ruolo occorre:  Discrezione Un’assistente discreta e capace di gestire informazioni sensibili guadagna sul campo la stima di manager e collaboratori.  Approccio collaborativo La priorità spetta alle esigenze del capo ma, se possibile, è bene alleggerire il team da attività collaterali per renderlo più concentrato… e più grato!  Valore aggiunto Un’assistente è insostituibile quando è creatrice di valore. Ecco perché è importante mettersi in gioco ed agire per cambiare, migliorando noi stesse e l’ambiente di lavoro. 6
  7. 7. MACSE Italia L’assistente nell’organigramma Essere assistente in Italia Cosa fare per migliorare:  Vincere pregiudizi obsoleti e sessisti  Investire in percorsi formativi ad hoc  Diffondere una nuova cultura professionale Essere assistente all’estero Gli aspetti vincenti:  Il network  L’abilità di valorizzare la professione  La capacità di intuire l’evoluzione del ruolo 7
  8. 8. MACSE Italia 8 2. Trovarsi vicino a chi ha potere
  9. 9. MACSE Italia Trovarsi vicino a chi ha potere 9
  10. 10. MACSE Italia L’ascolto attivo  Mettersi nei panni dell’altro quale è il suo punto di vista?  Sospendere i giudizi di valore ha ragione, ha torto  Ascoltare con attenzione il silenzio aiuta a capire  Verificare la comprensione dei contenuti parafrasando e ripetendo con parole proprie ciò che si è appena ascoltato 10
  11. 11. MACSE Italia Benessere sistemico 1. Esercizio …per rilassare corpo e mente 2. Alimentazione …per portarti fino alla fine della giornata 3. Riposo …per mantenere il proprio equilibrio emotivo 11
  12. 12. MACSE Italia 3. Gli standard di un’Assistente 12
  13. 13. MACSE Italia Standard di un’Assistente Limiti di azione e condivisione obiettivi Attitudini e competenze Attese e aspettative Gli standard di un’Assistente rispecchiano modelli personali ed aziendali volti a garantire un omogeneo livello di qualità tecnico-professionale, ovvero:  Metodi e procedure  Regole  Condotta e comunicazione (scritta ed orale) da adottare con il proprio Manager e nella propria realtà aziendale. 13
  14. 14. MACSE Italia Quali standard? Attitudini personali «soft skills» Competenze professionali «hard skills»  Curiosità e ricerca di informazioni  Ascolto attivo  Intelligenza emotiva  Discrezione  Flessibilità  Proattività  Organizzazione e precisione  Computer Skills / Technology Expert  Time management / Project Management  Accountability  Comunicazione (verbale e scritta)  Capacità / abilità specifiche dell’ambito professionale / settore di appartenenza 14
  15. 15. MACSE Italia Quali standard? Livello di prestazione Limiti  Definire livello quali-quantitativo  Rispettare le aspettative  Essere costanti  Aggiornarsi  Stabilire / individuare i confini delle proprie azioni e dei propri compiti  Definire / condividere le attività da svolgere per conto del Manager 15
  16. 16. MACSE Italia Continuous Roles of indispensability 16
  17. 17. MACSE Italia 4. Gestire gli Archivi 17
  18. 18. MACSE Italia Gestione dell’archivio 18 L’archiviazione è un ottimo indice di qualità e professionalità dell’Assistente. È un’opportunità!  per sviluppare un sistema riconosciuto e condiviso  per organizzare al meglio il nostro lavoro  per facilitare e ridurre le inefficienze  per creare un canale informativo con il capo, i colleghi e la struttura aziendale che sia costante, il più possibile aggiornato e strutturato
  19. 19. MACSE Italia Archivio digitale vs. analogico 19 Archivio elettronico (c.d. digitale) Gestione in sede Gestione in co-sourcing Gestione in outsourcing Servizi di cloud Archivio cartaceo (c.d. analogico) Gestione in sede Gestione in co-sourcing Gestione in outsourcing
  20. 20. MACSE Italia 5. Controllare le esecuzioni per conto del Capo 20
  21. 21. MACSE Italia Controllare le esecuzioni per conto del capo Impariamo a comunicare bene per vincere le resistenze dei colleghi. 21
  22. 22. MACSE Italia Controllare le esecuzioni per conto del capo Come fare per essere efficaci?  Adottare un comportamento autorevole lasciando da parte atteggiamenti autoritari.  Focalizzare l’attenzione su ciò che dobbiamo/vogliamo ottenere, e non su ciò che dobbiamo/vogliamo dire.  Valutare la relazione: simmetria o asimmetria? Attenzione! Ricordarsi che:  I limiti non vanno MAI oltrepassati.  L’autonomia si guadagna con fatica e si perde in un istante.  Le peculiarità dell’ambiente di lavoro suggeriscono il giusto approccio. 22
  23. 23. MACSE Italia Controllare le esecuzioni per conto del capo Cosa fare per vincere lo stress?  Adottare un approccio proattivo Indispensabile per governare qualunque incombenza.  Elaborare una strategia ed un piano d’azione dettagliato Identificare gli obbiettivi da raggiungere e definire con cura ogni step eviterà dimenticanze e leggerezze.  Individuare le priorità Spesso ciò che sembra molto importante non è in realtà prioritario per il capo. Cambiare prospettiva per adottare il suo punto di vista. 23
  24. 24. MACSE Italia 6. Ciò che il capo non vuole assolutamente 24
  25. 25. MACSE Italia Ciò che il capo non vuole assolutamente Gossip Errore Bugia Problema 25
  26. 26. Il tempo è una risorsa limitata… e costosa! La buona pratica? Riconoscere le priorità per evitare perdite di tempo. Ecco come fare: MACSE Italia Ciò che il capo non vuole assolutamente Urgente ed importante? Eseguire subito! Importante ma non urgente? Pianificare! Urgente ma non importante? Si può delegare! Non urgente e non importante? Perdita di tempo! 26
  27. 27. MACSE Italia Ciò che il capo non vuole assolutamente Il problema si comunica insieme ad una soluzione. Ciò che non merita l’attenzione del capo si affronta in autonomia. Le comunicazioni devono essere chiare, concise, precise. Le domande si fanno al momento opportuno. Rispettare sempre le priorità assegnate. 27
  28. 28. MACSE Italia 28 7. Gestire le comunicazioni del Capo
  29. 29. MACSE Italia Gestire le comunicazioni del Capo 29  Definire il registro da utilizzare e verificare la simmetria relazionale  Chiarire con il Manager quali/quante informazioni possiamo fornire  Agire con discrezione e riservatezza  Riportare con trasparenza il feed-back al Manager
  30. 30. MACSE Italia 30 8. Gestire il rapporto con le Prime Linee e con i Colleghi
  31. 31. MACSE Italia Gestire i rapporti con le prime linee e con i colleghi 31  Essere facilitatrici Dobbiamo incoraggiare la creazione di in ambiente positivo, nonché l’equilibrio all’interno del team.  Intercettare le situazioni critiche In queste circostanze dobbiamo agire da mediatrici e agevolare la soluzione di conflitti e dissapori.  Adottare un atteggiamento empatico Essere in grado di «mettersi nei panni dell'altro».
  32. 32. MACSE Italia 9. Responsabilità e giustificazioni 32
  33. 33. MACSE Italia Responsabilità e giustificazioni 33 «Chi non lavora non sbaglia»
  34. 34. MACSE Italia Tips 34 Ho sbagliato… e ora? Come comunicarlo? Problem Solving  Assumersi sempre le proprie responsabilità  Essere oneste e trasparenti  Comunicazione chiara e calma  Cercare di rimediare o limitare l’errore commesso  Aiutare e supportare colleghe/i in difficoltà
  35. 35. MACSE Italia 35 10. Sviluppare la propria efficienza
  36. 36. MACSE Italia Sviluppare la propria efficienza 36
  37. 37. FormazioneInformazione On the job (mentoring) Associazioni di categoria Piattaforme e-learning Blog Forum Riviste Investimento Tempo Risorse MACSE Italia Sviluppare la propria efficienza 37
  38. 38.  AA. VV., Efficienza ed efficacia: significato e differenze, www.mypersonaltrainer.it, 23 aprile 2015  AA. VV., Il rapporto tra capo ed assistente, www.macseitalia.it, sezione Documenti/Articoli e riviste  AA. VV., Livelli della comunicazione aziendale interna, www.macseitalia.it, sezione Documenti/Articoli e riviste  Boscagli Irina, L’arte di saper ascoltare (ascolto attivo), www.psicologi-italia.it, sezione Comunicazione  Burge Joan, Interpersonal skills give you the edge, Executive Secretary Magazine, sezione Communication, 25 maggio 2015  Change Formazione, La comunicazione efficace in azienda, Change S.p.A. Firenze, 30 ottobre 2001  Delikan Garth, Actions speak louder than words, Executive Secretary Magazine, sezione Communication, 25 marzo 2012  Dickerson Doug, The power of listening, Executive Secretary Magazine, sezione Communication, 25 gennaio 2013 38 MACSE Italia Bibliografia
  39. 39.  Duncan Melba, Management, Leadership and Innovation: The Indispensable Role of Executive Support, Executive Secretary Magazine, sezione Leadership / Management, 26 settembre 2012.  Egan Marsha, Face the fear of feedback, Executive Secretary Magazine, sezione Communication, 23 luglio 2013  Fidler Adam, Why you should talk to your boss, Executive Secretary Magazine, sezione Communication, 25 gennaio 2012  Friedman Ron, How to spend the first ten minutes of your workday, sezione video, www.businessinsider.com, 19 febbraio 2015  Hosking Robert, A diplomatic approach to office politics, Executive Secretary Magazine, sezione Communication, 25 novembre 2012  Marr Bernard, 7 things you should never say to your boss, www.businessinsider.com, 5 febbario 2015  Niblick Jay, Executive Assistants or Chief Communication Officers?, Executive Secretary Magazine, sezione Communication, 25 settembre 2013. 39 MACSE Italia Bibliografia
  40. 40. Per informazioni: info@macseitalia.it 40

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