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When Things Get Wicked

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Ginger Locke's slides from #WEMSA2018 Conference. She discusses EMS provider performance under pressure.

Published in: Healthcare
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When Things Get Wicked

  1. 1. PERFORMING WHEN THINGS GET WICKED Ginger Locke BA, NRP
  2. 2. Michael Lauria
  3. 3. What is Wicked?
  4. 4. What is Wicked? 1. Care about the Outcome 2. New 3. Demands > Resources
  5. 5. Biology moves slowly
  6. 6. Challenge or Threat?
  7. 7. Arousal & Performance
  8. 8. Talk
  9. 9. Talk Keep Short First Person and Present Tense Positive Say with Intention Speak Kindly Repeat Often
  10. 10. What’s your Mantra?
  11. 11. Breathe
  12. 12. Pause/Play
  13. 13. Skill Automation
  14. 14. Skill Automation Steps 1. Task Analysis 2. Prompt Expert Feedback 3. Overlearning 4.Stress Exposure
  15. 15. Mental Rehearsal
  16. 16. Inoculation
  17. 17. Inoculation Explain stress response Teach coping skills Slowly increase exposure
  18. 18. Offload
  19. 19. Intrinsic Load Checklists Automate Skills “If-Then” plans Offload Extrinsic Load Minimize interruptions Delete negative self-talk Enhance Design
  20. 20. Design
  21. 21. Pass the Pepper A B C
  22. 22. When it gets Wicked
  23. 23. When it gets Wicked Automate Inoculate Talk Breathe Pause/Play Offload
  24. 24. @gingerlockeatx medicmindset.com

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