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Communicating In Teams


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Communicating In Teams

  2. 2. TEAM-BASED ORGANIZATION<br />Structured around interdependent decision-making groups (not individual)<br />TEAMS-groups of employees w/ representation from a variety of areas in an organization<br /> (ex. Sales, manufacturing…)<br />This helps in the cross-functional exchange of information.<br /><br />
  3. 3. TYPES OF TEAMS<br />Project Teams<br />Work Teams<br />Quality-Improvement Teams<br />Virtual Teams<br />
  4. 4. Project Teams<br />Help coordinate<br />Usually made up of different members<br />Facilitates horizontal flow of authority,<br />
  5. 5. Work Teams<br />Employees responsible for the entire work process <br />Resides together, outlines its own work flow<br />Aid organization’s efficiency<br />Working in teams results in a “strong” outcome<br />
  6. 6. Work Teams Continued…<br /> Employee Stock Ownership Plan (ESOP)<br />This process may encourage team members’ motivation and dedication to the team approach as well as the company itself.<br />
  7. 7. Quality Improvement Teams<br />Goals are to improve customer satisfaction, evaluate and improve team performance, and reduce costs.<br />Made up of members from a variety of areas to bring different perspectives.<br />Generate innovative ideas<br />
  8. 8. Virtual Teams<br />A group of individuals who work across time, space, and organizational boundaries with links strengthened by webs of communication technology. <br />They have complementary skills<br />
  9. 9. Communicative Dimensions of Teamwork <br />Roles<br />Norms<br />Decision-Making Process<br />Management of Conflict and Consensus<br />Cultural Diversity in Teams<br />
  10. 10. Roles<br />Consistent patterns of interactions within a team.<br />3 broad types of communication roles<br /> 1. Task Role<br /> 2. Maintenance Role<br /> 3. Self-centered Role<br />
  11. 11. Task Role<br />Summarizes and evaluates the team’s ideas and progress <br />idea-generating process<br />Maintenance Role<br />Relieves group tension or pressure<br />Reconcile conflict or disagreement<br />
  12. 12. Self-centered Role<br />Seeks to dominate the groups discussions and work<br />Divert the group’s attention from serious issues by making them seem unimportan<br />Always considered inappropriate and unproductive <br />
  13. 13. Norms<br />The informal rules that designate the boundaries of acceptable behavior within a group<br />Shaped by the national and organizational culture andpersonal agendas <br />Often passed down through time by a culture or society<br />
  14. 14. Decision-Making Processes <br />More effective than individual decision making<br />Gets more team members involved and generates more ideas and information<br />Groupthink - a concept that refers to faulty decision-making in a group.<br />
  15. 15. Decision Making Continued<br />Stages for finding the best recommendation or course of action<br />1.Orentation<br /> 2. Conflict<br /> 3.Emergence<br /> 4. Reinforcement<br />
  16. 16. Management of Conflict and Consensus<br />Conflict- interaction of interdependent people who perceive opposition of goals, aims, and values.<br />How to solve conflicts in a group:<br />Collaboration- emphasizes high assertiveness combined with high levels of cooperation. <br />
  17. 17. Cultural Diversity in Teams<br />Cultural diversity is becoming more popular but have researchers concerned with the effects of cultural differences on team member communication.<br />Negotiation is a key to managing intercultural team differences. There are four phases in the negotiation process. <br />
  18. 18. Negotiation Phases <br />1. Developing relationships with others-build trust and adapt to cultural differences<br />2. Exchanging info about topics under negotiation<br />
  19. 19. Negotiation Phases Continued…<br />3. Recognizing multicultural techniques of persuasion<br />4. Emphasizing the role of concession in achieving agreement<br />
  20. 20. Team Learning<br />Team Learning is an “alignment” or the “functioning of the whole”<br />Applying the principles and practices of ‘dialogue’ to make the learning happen.<br />The Ladder of <br /> Inference-------<br />
  21. 21. A Retreat from Teams? Successful team formation:<br />Teams are only as good as their members<br />Teams must be trained in group decision making and communication<br />Only some decisions can be assigned to teams<br />
  22. 22. Applied to the NWSF (Northwest social Forum)<br />Teams in the NWSF <br />Virtual Teams were not a part of communication in the NWSF <br />Did the teams function as a whole?<br /> Work together?<br />
  23. 23. Cultural Diversity in the NWSF<br />Cultural Diversity was an issue in the NWSF<br />Communication issues --- a problem due to cultural diversity <br />Roles---unclear<br />Norms—Different norms in different places<br />Decision-Making Process<br />