Gerardo (Gerry) Romero

El Salvador El Salvador

ITSM, QA and Risk Management professional

Telecom / Mobile

Experience in IT Governance, Service Management ITSM and Risk Management. Several years of experience planning, designing, deploying and improving IT processes and controls. Some achievements include: - Re-design of the IT operating model successfully integrating Agile Scrum and ITIL practices. - Reducing the approval time for the Change Management process from 20 to 3 days - Process automation and its integration with other frameworks. I am very organized and I am used to handling multiple tasks in a multicultural, multi-region and bilingual collaborative environment. I am a very self-taught person and dedicated to work, always desiring to learn something new or share it I have a ...