Presentation Overview
1. Overview of the School
2. A timeline of cultural change
3. Building Collaborative Partnerships
4....
Overview of the School
UNC School of Government
 Established in 1931
 Approximately 75 faculty members hold law
degrees, doctorates, and other ...
Timeline of Cultural Change
From Customer Service
to Relationships
How Are We
Building Relationships
Building Collaborative Partnerships
Faculty
Expertise
Building Collaborative Partnerships
Faculty
Expertise
IT
Expertise
Building Collaborative Partnerships
Faculty
Expertise
IT
Expertise
Our
Process
Building Collaborative Partnerships
Faculty
Expertise
IT
Expertise
Our
Process
Cycle of
Communication
Cycle of Communication
Frequent, accurat
e communication
Share
expertise and
information
Better
understanding
and more tru...
Lessons Learned
Lessons Learned
Vision Navigation
 Chanel your inner Scout, get prepared
 Read, connect, attend
 Be patient and persist...
Contact Us
Georgia Allen| allen@sog.unc.edu
Assistant Dean, Information Technology
919.962.8197
http://www.twitter.com/Ave...
BUILDING SERVICES AND DEVELOPING RELATIONSHIPS: FROM CLIENTS TO COLLABORATIVE PARTNERS
BUILDING SERVICES AND DEVELOPING RELATIONSHIPS: FROM CLIENTS TO COLLABORATIVE PARTNERS
Upcoming SlideShare
Loading in …5
×

BUILDING SERVICES AND DEVELOPING RELATIONSHIPS: FROM CLIENTS TO COLLABORATIVE PARTNERS

397 views

Published on

This presentation will provide practical steps and best practices for flipping the traditional hierarchical client and consultant type relationship to a more dynamic collaborative partnership between faculty members and teaching and learning professionals. The IT division of the School of Government at UNC–Chapel Hill will share their experiences with developing this partnership so participants can begin building similar relationships with their own faculty. Attendees will have an opportunity to share their experiences and ask questions of each other and the presenters.

Published in: Education, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
397
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

BUILDING SERVICES AND DEVELOPING RELATIONSHIPS: FROM CLIENTS TO COLLABORATIVE PARTNERS

  1. 1. Presentation Overview 1. Overview of the School 2. A timeline of cultural change 3. Building Collaborative Partnerships 4. Lessons Learned
  2. 2. Overview of the School
  3. 3. UNC School of Government  Established in 1931  Approximately 75 faculty members hold law degrees, doctorates, and other advanced degrees  Our subject areas are state and local governance, public budgeting and finance, public policy, public health, and judicial branch education  The School also offers a Master of Public Administration. This is a full-time graduate program offered both as residential and online  Each year 12,000 public officials attend our courses both local and statewide  We produce over 50 books, periodicals, and other reference works in-house  In addition we offer advisory, research, and consultation services to public officials
  4. 4. Timeline of Cultural Change From Customer Service to Relationships
  5. 5. How Are We Building Relationships
  6. 6. Building Collaborative Partnerships Faculty Expertise
  7. 7. Building Collaborative Partnerships Faculty Expertise IT Expertise
  8. 8. Building Collaborative Partnerships Faculty Expertise IT Expertise Our Process
  9. 9. Building Collaborative Partnerships Faculty Expertise IT Expertise Our Process Cycle of Communication
  10. 10. Cycle of Communication Frequent, accurat e communication Share expertise and information Better understanding and more trust More interest in working together Opportunities to share information
  11. 11. Lessons Learned
  12. 12. Lessons Learned Vision Navigation  Chanel your inner Scout, get prepared  Read, connect, attend  Be patient and persistent it takes time  Hire staff with relationship skills Developing Relationships  Build rapport and trust  Small projects lead to bigger projects  Faculty like hearing of/from other faculty
  13. 13. Contact Us Georgia Allen| allen@sog.unc.edu Assistant Dean, Information Technology 919.962.8197 http://www.twitter.com/Aves_telex http://www.linkedin.com/in/allengeorgia Georgia Allen Rob Moore | robmoore@unc.edu Instructional Designer 919.966.5911 http://www.twitter.com/mind_innovator http://www.linkedin.com/in/mindofaninnovator Rob Moore

×