Tell Me Something I Don't Know

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Presentation by Joan Frye Williams and George Needham at the 2012 Public Library Association conference, March 15, 2012.

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Tell Me Something I Don't Know

  1. 1. Joan Frye Williams and George Needham at PLA 2012
  2. 2. Community focus is essential
  3. 3. It’s everybody’s responsibility
  4. 4. Can’tafford to guess
  5. 5. Demographics are not enough
  6. 6. Neither aresatisfaction surveys
  7. 7. Who speaks for your community?
  8. 8. What does your community value?
  9. 9. How to ask the right questions
  10. 10. What they know about
  11. 11. Whatthey care about
  12. 12. How they see themselves
  13. 13. Listen, don’t explain
  14. 14. How to talk about the future
  15. 15. Analogies
  16. 16. Experiences
  17. 17. Outcomes
  18. 18. How to avoid wasting time
  19. 19. No library predictions
  20. 20. No commitments tonon-existent services
  21. 21. No free ice cream
  22. 22. How to connect effectively
  23. 23. Effectivecommunity meetings
  24. 24. Effective social media
  25. 25. Effective interviews
  26. 26. Effective focus groups
  27. 27. Effectivesurveys
  28. 28. Thank them for their service
  29. 29. How to make sense of the input
  30. 30. All input is not created equal
  31. 31. What people have in common
  32. 32. What generatesthe most enthusiasm
  33. 33. Whatsurprises you
  34. 34. What comes up most often
  35. 35. Learning from the inaccuracies
  36. 36. …and repeat
  37. 37. Let’s continue the conversation! http://georgeandjoan.com hello@georgeandjoan.com Photo by Chuck O’Shea

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